Joseph Loo Chenkai Email & Phone Number

Singapore

Singapore

Achievements▪ Successfully increased cash management solution assets by 15% to SGD 1.3 billion.▪ Achieved 5% growth in robo-advisory product, totaling SGD 5.4 million.▪ Improved utilization of the lead generation tool by 30%, leading to an average of 120 monthly users.Roles & Responsibilities▪ Product Manager for Cash Management Solution, Robo-Advisory, Insurance, and Lead Generation Tool.▪ Driving the growth and performance of financial sales products, including end-to-end product development, marketing collateral creation, and conducting training sessions for clients and sales force.▪ Strategizing, leading, and executing campaigns and webinars in close collaboration with various sales forces.▪ Effectively engaging with clients, prospects, and the salesforce through phone communications, fostering rapport, and delivering exceptional service to facilitate client acquisition.▪ Making valuable contributions to company-wide refinement initiatives, with a focus on enhancing platforms and systems to elevate the consumer experience.

Singapore

Achievements▪ Maintained an average customer satisfaction rating of 95%, which was 15% higher than the company average.▪ Recognized as a high performer, receiving three commendations within a span of six months.Roles & Responsibilities▪ Managed daily queries regarding products, accounts, and processes across multiple communication channels.▪ Maintained a high level of customer satisfaction by providing exceptional service and addressing customer concerns effectively.

Singapore

Roles & Responsibilities ▪ Stationed at State Court ▪ Served as a judicial assistant, executing administrative tasks, overseeing civil and criminal cases.▪ Acted as an escorting officer and court order enforcer.