ABILITY® Network, an Inovalon company, is a leading information technology company that helps providers and payers simplify the administrative and clinical complexities of healthcare through innovative applications and data analytics. We provide applications that are integral in helping with revenue cycle management (including claims, eligibility and remittance), clinical management (including clinical intelligence) and overall performance improvement (including analytics and benchmarking) via a powerful, integrated platform that enables connectivity between and among payers and providers

Built and grew Configuration and Release Management Team to support existing and new product lines. Reduced operational costs through process improvements that led to overall efficiencies in build, deployment, and release management. Coordinated and managed team’s daily activities and provided budget guidance and management for application support and tool acquisition to meet business goals.• Developed process to reduce production system downtime during scheduled outages resulting in an overall reduction in planned production downtime by almost 40%.• Implemented SDLC process in several acquired corporations resulting in reliable release content forecasting, improved IT and Business communication, and increased business confidence in IT’s ability to deliver application changes on schedule.• Reduced turnaround time by 30% through self-service deployments (Continuous Delivery).• Developed internal audit preparation process resulting in quick turnaround of requested information and successful audits for the past 7 years.• Launched DevOps principles and led project to automate infrastructure build process (Infrastructure as a Service).• Automated build and deployment processes reducing system test downtime by 60%.

Provided leadership to Configuration Management Team by devising strategies that enabled effective growth and support of the team to meet business needs. Communicated and documented a cohesive vision for the team supported by processes and tools that reflect an effective, repeatable, and industry progressive approach. Coordinated and managed the daily activities of employees in assigned areas, resolved day to day business issues, maintained a supportive and cooperative work environment and analyze reports, results and risks. Performed tasks requiring planning, coordinating, scheduling, and ensuring standards and documentation to meet requirements and expectations of the business.• Created Configuration Management team; responsibilities included source code management, release management, environment management, and all related processes.• Dramatically improved release process by introducing build and deployment methodologies and test environments to support them.• Improved application quality by introducing version control tools, code check-in and branching methodologies.• Reduced number of release related issues by creating secure build environment and migrating all build responsibilities to Configuration Management.• Improved overall release quality by implementing Change Control Board and process to manage non-standard application patches and emergency fixes.• Improved communications between IT, Operations, and the Business by creating a technical communications team to lead documentation projects, application release note creation and application user guides.

Implemented Configuration Management best practices for new product launch. Coordinated software releases and augmented existing Software Development Life Cycle to integrate with Configuration Management changes. Consulted major clients in the areas of Configuration Management, source code and defect tool administration.• Defined and documented Configuration Management Standard Operating Procedures resulting in consistent and repeatable software releases. • Performed version control tool analysis for major client. Analysis concluded existing tool was sufficient and also identified major areas for improvement in how tool was used; these were implemented with great success. • Managed all areas of software releases including resource allocation, task assignment, application deployment, and post release validation.