Joseph Mabus (He/Him/His) Email & Phone Number

Chicago, Il, Us

Management of strategic projects pertaining to implementation and expansion of core technology usage within Mastery Logistics's decentralized cloud architecture to increase stability of the platform, message transaction speed, and observability of overall system health. Noteable programs:- Onboarding vendor Kafka orchestration platform- Federation upgrades- Establishing robust testing environments- Roles based access frameworks - Database migrations- Mutli-tenant cluster support- Secure machine to machine credential authentication

Chicago, Illinois, United States

Facilitating technology initiatives at scale for the Mastery Logistics - North division. The responsibility of the Agile Project Management team is to ensure coordination across development groups on large scale projects on shared services. This includes, but is not limited to: - Identifying and presenting success/risk criteria of projects to lead developers.- Tracking / Reporting of work in APM portfolio.- Coordinating release efforts.- Facilitating team ceremonies and championing agile best practices.

Chicago, Illinois, United States

Supporting the following disciplines through product and project management to ensure the following: - Site Reliability and Uptime - Platform Resource Provisioning - Release and Pipeline CI/CD - Security Compliance and Infosec- Telecommunications functionality

Greater Chicago Area

New Project Manager Organization within the company with the intended purpose of instilling Agile Methodologies into software development.Lead mutli-team projects pertaining to security compliance, system architecture, systems automation, network security, telephony, and database administration. Facilitate the agile software development of 4 full stack development teams and have raised commitment completion rate in work intervals by 25% in H2 of 2020.Prioritize and triage unplanned team impediments to reduce over all cycle times of production issues and service outages.Administrate Atlasssian Software for a 65 person IT department; facilitating process improvements and adoption of inter-team collaboration tools to more efficiently meet departmental objectives.Organize efforts to save my department hundreds of developer hours and hundreds of thousands of dollars in operating costs.

Chicago, Il

Technical Product Owner focused on execution of projects for Dialog Analytics, the data science and conversation analytics platform for the analytics team of DialogTech's software engineering department. Position reports to Sr. Product Owner, and is in an international team based in three separate time zones. As Product Owner, I primarily oversaw development of the HIPAA and PCI compliant transcription pipeline. This pipeline provides insights into the content and categorization of phone calls that our customers conduct with their customers, as well as the visualization of those calls in the aggregate through our data visualization reporting tools. Since being assigned to the analytics team, I have performed the following duties: • Communicated internal and external stakeholder requests to the analytics software development team, interpreting business needs into quantifiable units of work. • Maintained a well groomed backlog and development roadmap based on estimates of software delivery. • Implemented department standards for velocity tracking of software development. • Protected against customer churn by ensuring on time delivery of several critical integrations, saving 'at-risk' accounts from leaving for our competitors. • Oversaw the development progress of multi-team initiatives such as obtaining a PCI AOC for handling user financial data. • Drafted technical documentation for the team's entire product catalog to streamline dissemination of information across departments such as key offerings, implementation best practices, on-going development initiatives, and milestones.

A contract role in the marketing attribution space. The duration of the contract was for six months which led to an offer of permanent employment. As the Product Coordinator, I ensured timely delivery a key product out of beta which helps companies obtain search data on their prospective customers. Concentration of the role required thorough knowledge of Google Ads, and leveraged my knowledge in MySQL, Google Apps Script, Javascript, and Python. Day to day tasks included product ownership and project management responsibilities, coordinating three independent work streams into one navigable project backlog, prioritizing said work and removing bottlenecks from the delivery process.

Chicago, Il

Guaranteed Rate is a residential mortgage in Chicago, Illinois. The company was a top 5 mortgage lender in 2016 with $22.9 billion in funded volume. I was hired as an IT Business Analyst to assist the flagship product team in building a new loan origination platform to replace a third party vendor service.● Documented and prioritized new development work in Confluence to build the IT department's backbone services like an event listener, business rules generator, and IM/Email/Push Notifications service. Architecture was responsible for over 100 unique events and 200 automated messages. ● Led project to enhance appraisal ordering workflow, giving borrowers real-time insight into their orders.● Launched a new proprietary CMS for 5000 internal users and groomed backlog of feature requests.● Created a system performance score through data analysis of unused reporting to target slow systems and networks with the intent of decreasing execution time on 5 common actions inside flagship loan origination product.● Wrote critical system outage policy to minimize down time of key systems which was adopted by entire department.● Facilitated communication among team members, leading scrum ceremonies and keeping team focused on sprint commitments.● Gathered requirements from executive stakeholders and managed expectations during development cycles.● Groomed team backlog through JIRA with an average of 30 tickets opened per week.● Performed root cause analysis and QA for bug fixes.

Chicago, Il

As the Business Analyst of the Configuration Services Center, I operated within a team of process improvement professionals who monitor, report, and improve the process of configuring client technology.Primary functions included Data Analysis, Process Design, Business Intelligence Solutions Design, Management/Supervisor Business Intelligence (BI) Support, and Query Generation. During my time with CDW, I performed the following tasks:● Developed new initiatives for in-house performance insight tools like dashboards in Power BI and Tableau so that floor managers can review open orders. ● Led 9 person team in a time study of the services catalog to determine actual bench time as a variable in a new pricing model.● Built a data model for measuring 200 employees' performance based on basic utilization, quality control, and team contribution.● Cut delivery time of 'held' orders by ~6 days with a new holding procedure.● Participated in a facility redesign project by providing detailed metrics on conveyor versus pallet movement through the facility, in total over 200,000 units per month.● Generated SQL queries and Excel or Access reports to identify sales trends and order turnaround times.

As the Operations Manager, I was responsible for managing and executing daily operations including both internal and external company affairs.As the Operations Manager for Cutting Edge Connect (also Cutting Edge Consulting), it was my obligation to improve operational systems and processes, conduct support services such as training and IT support, drive initiatives for long-term projects, and work directly with the entire team on immediate goals where assistance was needed. Furthermore, I led all product development at the company and launched several new SaaS products outside the core business to produce additional revenue. My co-workers called my work 'manning the perimeter' because I solved problems by looking beyond the established way of doing things.------------------------------- I have performed in the following capacities in this role---------------------------------• Administrated company web presence and lead generation through Google Analytics, Google AdWords, LinkedIn, Facebook , Twitter, and many talent sourcing websites.• On-boarded and supported all employees who used vendor CRM and recruiting software. Authored a 4-day training for all new employees to undergo as a result of this work. • Generated reports for and led discussion of bi­weekly Project Manager progress meetings.• Created all company business tools including company intranet, KPI reports, virtual conferencing environments, company process manual, interactive training materials, company letterhead, and all internal documents.• Queried MySQL resume database of over 20,000 applicants to fill client talent requisition requests. Used a myriad of alternative sourcing strategies to source talent. LinkedIn x-ray searching, hosting talent events, and scraping data from open networks.

● Produced all candidate video profiles, graphic design concepts, and marketing materials.● Assisted in all technical aspects of daily operations including process engineering and documentation, employee training, and technical support. ● Reported company activity including open accounts, candidate activity, and client feedback records.● Conducted research and development for new business ventures.

Gurnee, Il

Cutting Edge Connect provides a leading edge content management solution that affords corporations an efficient and cost-effective way to select and manage candidates. In this role, it was my responsibility to own the entire product delivery pipeline in the culmination of a new candidate screening website, Applicant Advantage.com. In the earlier 2010's, Cutting Edge Connect pioneered the video resume and coupled it with an enterprise level talent management suite that has been emulated across the talent acquisition landscape. In service of this product, I performed the following tasks:● Interviewed hundreds of end users to build a minimum viable product for an online video profile creation tool.● Collaborated with executive team to build quarterly roadmap, highlighting potential revenue streams and products or features for existing offerings. ● Drafted prospectuses to assess build versus buy decisions.● Created flow diagrams, wireframes, and Google Sites pretotypes for development team to build company website and ApplicantAdvantage.com, an online talent network.● Acted as Junior Web Developer for design team, coding in HTML, CSS, and Javascript for company website.● Wrote all content for company websites, including walk-through instructions, company white pages, and minimum requirements documentation for end users.● Performed QA and testing for release of browser based capture tool.● Led continuous testing and integration after product launch, handling feature requests with the later addition of premium paid service levels.● Orchestrated company re-branding including re-launch of the entire company website.

● Captured special events with professional recording equipment on 3 man crew● Edited video and authored DVD with AVID Express Pro ● Volunteered to re-brand company image and produce web materials to improve business.

● Assisted Media Center Director in curriculum and course design.● Created promotional materials such as reading campaigns and library web site.● Prepared purchase order requests and material replacement records.

Ba, Communication Studies

Activities and Societies: Paid Employee at Booth Library and Radio Station Hit Mix WEIU, Eastern Symphony Orchestra 2nd Violin.

Aa, Liberal Arts

Activities and Societies: College Choir (1 semester) Prairie Fire - college writing submission publication selectee 2006Liberal Arts.

Education record