Joseph Magallanes Email & Phone Number

Chicago, Illinois, United States

• Managed full-cycle bi-weekly and semi-monthly payroll for 1400 employees (600 US hourly and salaried employees, and 800 CAN union hourly and salaried employees) using Dayforce and Workday
• Supported the development of North American payroll services including process design, internal team development, vendor management, and system enhancements to ensure optimal performance in the delivery of payroll.
• Oversaw payroll operations, including ensuring accurate and efficient payroll processing such as taxes, garnishments, benefit deductions, health and welfare contributions, payroll accounting
• Ensured compliance with all federal, state, and local laws and regulations and policies regarding payments of wages, tax withholding, garnishments, and employee elected deductions
• Accountable for maintaining controls and compliance with the overall payroll process
• Developed process improvements to maintain the accuracy, quality, efficiency, and overall effectiveness of the payroll process, and decrease risk of errors

Remote

I volunteer as the Community Director for Latinx in Gaming. This 501c3 nonprofit organization supports candidates and community members by elevating their careers and providing job opportunities in the video games industry. This includes leading a team of 5 moderators in ensuring a positive and inclusive environment, as well as ensuring the safety of our.

Remote

• Collaborated with team to process full-cycle bi-weekly payroll for 2,000 salaried and hourly employees
• Worked collaboratively with the stock administration team on processing stock option exercises, RSU releases, ESPP
• Trained employees and managers on the time and attendance system, including payroll best practices
• Managed payroll administration aspects of the company’s 401K as well as annual reconciliation
• Partnered with Accounting on journal entry details, reconciling accounts for month-end and quarter-end
• Maintained compliance with internal desktop procedures and SOX controls

• Balanced hours and pay data between Kronos/UKG and Workday using V-Lookups and Pivot Tables
• Ensured pay rules in Kronos complied with FLSA, federal and state requirements, and collective bargaining agreements
• Collaborated with the US Payroll team to ensure pay data accuracy and no integration issues within Kronos and Workday
• Worked closely with end users and IT to troubleshoot and resolve application issues
• Facilitated and ensured alignment to company processes and policies with the help of the HRIS team
• Provided data as needed for internal and external audits

Remote

• Respond to a high volume of player inquiries timely and provide resolution via Discord, Zendesk, email and social media channels
• Point of contact for all urgent escalations regarding player safety, in-game bugs, and issues, ban disputes and other urgent matters
• Delivered player feedback and bugs reported by players to the producers, programmers, and relevant teams
• Reviewed outsourced handled tickets and mentored agents to ensure procedures are followed and CSAT milestones are met
• Collaborated with agents to obtain a CSAT score of 76% from October 2022 through February 2023
• Tested game updates, identify and reported potential bugs

Remote

I was part of the 2022 IGDA Foundation Velocity Cohort.Velocity serves professionals looking to transition into the game industry from another non-gaming related career or industry. This program is for people who have always wanted to work in the games industry but had limited access to education, jobs, or opportunities. Recipients will learn about ways to.

Lisle, IL

Ryerson is a company that provides metal manufacturing solutions and distribution.- Manage multi-state payroll for 3500+ employees (hourly non-exempt, salary-exempt, union, non-union employees) on a weekly and bi-weekly basis using ADP e-Time and ADP Enterprise- Execute, audit payroll data for accuracy using various reports, as well as identify and correct.

Downers Grove, Illinois

Ensono is an information technology company that provides companies IT solutions.- Manage multi-state semi-monthly payroll for 1500+ employees (salaried non-exempt, salaried exempt, and intern employees) on a semi-monthly basis using Workday- Execute, audit payroll data for accuracy using various reports, as well as identify and correct potential errors.

Bolingbrook, Illinois

ATI Physical Therapy provides personalized physical therapy services.- Manage multi-state payroll for 2,000+ of the company's West Coast/Midwest hourly non-exempt and salaried-exempt employees on a bi-weekly basis using the Ceridian HPW and Dayforce HCM payroll systems- Assist the company with two payroll system implementations by testing the payroll.

Greater Chicago Area

Elite Staffing provides temporary staffing and employment services to workers across a wide variety of industries.- Manage multi-state payroll for 2,000+ temporary employees on a weekly basis for multi-state clients, while using systems such as Temps Plus, Fieldglass, Kronos, iPay, Attendance Enterprise, and MS Office- Bill clients based on.

Chicago, Illinois

Greater Chicago Area

Greater Chicago Area

Bachelor Of Business Administration - Bba, 4.0

Activities and Societies: Dean's Honor List, Tri-AlphaCurrently enrolled

Associate Of Arts - Aa, Business, Management, Marketing, And Related Support Services

Graduated