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Provided leadership, support, and guidance to Academic Affairs teams at seven (7) campuses. Collaborated with academic deans, program chairs and faculty to develop effective and engaging courses and programs to improve student experience and persistence. Ensured programmatic compliance with accreditation/regulatory bodies and company policies. • Effectively implemented all academic policies and procedures at all campuses in 90 days. • Introduced the playbook approach into daily operations of academics and student services functions. Significantly improved performance, effectiveness, and operational consistency.• Collaborated with Student Affairs to develop strategies to identify early at-risk students to improve retention and advising. • Developed forward-thinking initiatives with career services to improve graduate employment outcomes. • In a collaborative effort with the Compliance Director, developed policies and procedures for academics and student affairs, and provided comprehensive training that led to accreditation for all campuses without a single citation.

Improved the day-to-day operations and inter-departmental communication. Oversaw faculty/staff hiring and training, contracts, curriculum development and implementation, class scheduling, departmental budgets, and facilities. Coordinated retention efforts between departments, ensured program compliance, and maintained engagement with Advisory Board to ensure success of all programs. Organized periodic academic program reviews with Program Directors to maintain standards. Consistently represented the college at community and campus events.• Instituted the “Do Not Shift the Burden” thinking across the organization, which drove a culture of responsibility, openness, and transparency among all departments and staff from the top down. This move undergirded all organizational improvement initiatives over a three-year period. With an improved team effort, departments were revitalized and a culture of teamwork and collaboration led to exceptional achievements that raised the standards of education quality.• Spearheaded a total reorganization of the academic calendar, shifting from a staggered quarter system to 9-week/1-week quarter, resulting in five normal terms, and five mini-starts. The initiative was completed in three phases in a period of 90 days. Resulted in a reduced class offering of 20-25% per quarter, saving $185K in payroll alone. The reorg additionally freed up classrooms which identified the ability to postpone previously planned facility expansion.• Led an effort to better integrate the school with local community by teaming with the Chamber of Commerce and Communities in Schools (CIS) in volunteering efforts. Resulted in improved exposure to a variety of community and business groups, especially in the medical sector. Partnerships with local healthcare facilities and doctors in internship programs led to positive student/community relationships and fed the pipeline to more hiring of graduates.

Taught Information Technology (IT) courses.

DISTANCE LEARNING (ONLINE) ADMINISTRATOR || August 2007 – October 2010DEPARTMENT CHAIR & PROFESSOR, Marketing & Advertising || July 2007 – October 2010DEPARTMENT CHAIR & PROFESSOR, Network Design & Administration || October 2002 – December 2008Oversaw three (3) programs and assisted in the development and implementation of new curricula and programs at the departmental level. Hired, supervised, and trained faculty, and conducted faculty development to ensure quality of program delivery. Assembled and conducted advisory board meetings with industry professionals, faculty members, and Career Services. Provided tutoring, advising, and mentoring to students. Developed and monitored departmental budgets.• Expanded the role to include leadership of the newly introduced distance-learning program.• Stepped in for a six-month period to perform duties as General Education Director after the previous director resigned. Led the successful search for a replacement.• Played a key role in the oversight or creation of important school programs that were carefully developed in collaboration with local businesses in order to ensure their success. • Conceived, designed, and launched a new program (B.S., Network Design & Administration)• Revamped an existing program (B.S., Advertising & Marketing)• In an eight-year period, introduced two new programs and classes, serving approximately 100 students. • Collaborated closely with administration, staff, and faculty members to improve overall retention goals to 84%.

Taught general management courses.

Built and managed a $1.5M Technology Solution Center focused on providing both technical and business solutions to support corporate clients, and as a training unit for all internal sales staff and project managers. Improved customer relations and better internal collaboration. Evaluated hardware and software and made purchasing recommendations. Introduced Project Management Institute (PMI) methodologies to improve internal processes. • Centralized and accelerated system installation, testing, and integration of newly-built demo systems. • Designed the Solution Center to establish a collaborative environment with other business units.