Joseph Mao Email & Phone Number

New York, Ny, Us

I saw a clear market opportunity when Apple introduced the App Store on July 10, 2008. In 2009, I created Kavapoint and built a company aligned with my passion to use technology to help people. I conceived, developed, and launched over 16 different mobile iPhone applications and nearly every app has been on "What's Hot" in multiple countries. Furthermore, from 2009 to 2013 -- Kavapoint had the #1 paid medical app in multiple countries and was listed as having one of the highest grossing apps in our category.In 2014, I stepped back from the business to focus on my family but the apps have continue to be ranked in the top 100 for the last few years and I continue to build the business in my spare time.Achievements:* "#1 Medication app" by HealthTap.com doctors (Jan 2015)* Ranked #1 medical app in multiple countries in 2009-2013* Top 100 ranked medical app in multiple countries in 2009 - 2016

Belmont, Ca, Us

During the pandemic, I joined RingCentral Applications team to enable unified communications for hybrid work. I have lead multiple strategic initiatives across the mobile, web, and platform teams.My team of PMs focus on Product Led Growth (PLG) by improving active usage and retention from a product perspective. This has resulted in improvements in NPS, DAU/MAU, and active usage. Furthermore, our work with strategic partners has expanded our growth and global footprint.

Pleasanton, California, Us

As a product leader on Medallia's analytics cloud applications, we have grown our business, revenue, and doubled our metrics which was front-page in Medallia's IPO S1.When I was hired, the products were behind schedule and without a clear vision or roadmap. In the last 24 months, we have achieved the following:* Execution on a multi-year strategy to enable all companies and users to use our apps * Achieved world class user engagement only rivaled by social networks* 2x increase in our user-engagement ratio and highlighted as a key metric on our IPO S-1 * 2x increase in customer satisfaction measured by Net Promoter Score (NPS)* New revenue generating products resulting in millions in revenue and retention* Added new enterprise features deployment by our customers in finance, healthcare, & telecom* Drove the Enterprise Mobile strategy and EMM support (AirWatch, MobileIron, Blackberry, & Intune)

San Francisco, Ca, Us

Hired initially to lead our mobile teams, we increased mobile active use by 300% and improved our app to a 5 star rating. The result of this work was recognized in the 2016 Gartner Magic Quadrant who highlighted mobile as a key areas of strength that improved our MQ standing and helped us win multiple new clients.As interim Vice President of product management, I took on additional responsibilities that included managing a 10 person team and driving new processes to focus on priorities that deliver impact. As a result of my leadership, we became a more focused organization that was more agile with faster release cycles with more clear and measured impact. I continued to lead mobile and increased responsibility to leading the core platform team. My team of product managers focused on modernizing our web and mobile apps and the core cloud platform. We introduced a new portal that housed our formalized API documentation for developers.All of this work resulted in beginning the journey to modernize our products to be one of the most extensible enterprise CRM and mobile platforms in the industry used by leading Fortune 500 companies.

Mountain View, California, Us

After leading some of Intuit's most successful "Mobile First"​ products resulting in over 50x growth in SMB user acquisition, significant growth in revenue, and NPS scores over 50+. I was chosen by our product executive team to help transform our Quickbooks cloud platform.Successful companies today such as Apple, Google, Facebook, LinkedIn, SalesForce are now focused on both Platform and Mobile to expand their ecosystems. The platform focus is now helping to drive Intuit's Cloud offerings and their resulting 50%+ YoY growth. As product leader for QuickBooks Accounting Platform Services, I was responsible for:- Developing a comprehensive platform roadmap to deliver on business goals and execute on strategy- Enabling awesome products and capabilities across web, mobile, and third party developers.- Leading teams to execute on the platform roadmap across our small business ecosystem- Clearly articulating product strategy with a wide range of internal and external stakeholders including c-level executives- Driving initiatives across the ecosystem (payments, payroll, accounting, global, mobile)- Lead and manage multiple Agile/Scrum product teams and backlogs - Translating high level feature sets into detailed product requirements for development scoping- Ensuring success for both internal and external developers and partners What happened in my first 12 months?1- Quickbooks Online has had it's fastest growth in it's history with a 50% YoY user acquisition.2- Platform and API usage had a 2x increase in usage with significant growth in number of 3rd party developers on the platform.3- Fastest developer growth and 3rd party app growth in our history4- 40% reduction in major bugs5- Beginning the transformation from a monolith to a modern services based architecture

Mountain View, California, Us

GoPayment is a leader in mobile payments and I am passionate to help our customers grow and thrive. As a product manager on GoPayment, I lead multiple scrum teams with successful product launches on both mobile and web platforms that have resulted in it being one of the fastest growing products in Intuit history. In addition, the rapid growth of the product resulted in transforming out payments and risk platform that benefited the rest of the business unit.One of the great things about working on cutting edge technology is the ability to innovate. I have launched on every major mobile platform including (IOS, Android, and Windows). In many cases, we were the first to launch on each of those platforms.Key Outcomes:- Over 50x customer acquisition on iOS and Android- Introduced the world's first Android tablet mobile payment application in Mobile World Congress - 50% reduction in fraud AND 30% increase in acquisition thru innovations in risk/fraud and on-boarding- Launched mobile payment apps on the iOS, Android, and Microsoft mobile platforms- Consistent 4+ star ratings on mobile apps- Customer Net Promoter Score > 50- Increase app ranking from under 1000 to become a top 10 app in 6 months I love seeing the difference we make to our customer lives and moving the needle on business objectives. The end result has been extremely delighted customers and significant growth in both revenue and profit.

Us

- P&L ownership of multiple product families- Lead and manage cross functional teams across the entire product life cycle- Drive the strategic vision for emerging technologies

Newark, California, Us

Us

San Jose, Ca, Us

Houston, Texas, Us