As the Founder & CEO of Accentecx, I am committed to helping businesses thrive through tailored outsourcing solutions. We specialize in lead management, customer support, IT outsourcing, cybersecurity, digital marketing, and software development. With Accentecx, businesses can streamline operations, enhance customer experiences, and scale effectively in today’s fast-paced market.Our solutions empower companies to offload non-core tasks, optimize processes, and focus on growth. We serve industries such as technology, finance, healthcare, e-commerce, and travel, ensuring that our services align with unique business goals.Our Key Services Include:✅ Customer Support Outsourcing: Providing 24/7 multilingual customer service to enhance client satisfaction and deliver exceptional user experiences.✅ Lead Management & Sales Support: Generating, qualifying, and nurturing leads to allow your sales team to focus on closing deals and maximizing revenue.✅ IT Outsourcing: Offering technical support, helpdesk services, and cloud management to ensure seamless operations.✅ Cybersecurity: Protecting digital assets with advanced security measures to ensure data safety and compliance.✅ Digital Marketing: Helping businesses boost their online presence with SEO, PPC, social media management, and content marketing to drive growth.✅ Software Development: Delivering custom solutions, including web and mobile applications, to streamline your operations and elevate customer experiences.Driving Growth Through InnovationAt Accentecx, innovation drives everything we do. We invest in the latest tools and technologies to deliver scalable, cost-effective solutions that provide measurable results. Whether you’re a startup or an enterprise, our services are designed to grow with you.Our focus is on:🍁 Scalability: Flexible solutions that grow with your business needs.🍁 Cost-Efficiency: Reducing operational costs while optimizing resources.🍁 Results-Driven: Ensuring measurable outcomes through strategic outsourcing. ✅Leadership VisionAs a leader, my goal is to create impactful partnerships built on trust, transparency, and a deep understanding of client needs. Accentecx is more than a service provider—we deliver solutions that transform operations and drive sustainable growth. 🌟Let’s ConnectI’m always open to connecting with entrepreneurs, business leaders, and innovators. If you’re looking to streamline operations, enhance customer service, or explore growth strategies, let’s chat. Reach out to discover how Accentecx can help elevate your business. 💬
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FounderAccentecx Sep 2019 - Present -
Co-FounderMajo De Mispa Feb 2024 - PresentPhilippines -
Cloud Operations EngineerAccenture Jul 2021 - Nov 2023Manila, National Capital Region, PhilippinesAs a Cloud Engineer - Operations at Accenture , I am responsible for ensuring the smooth operation, optimization, and maintenance of cloud infrastructure that supports our clients' diverse business needs.Key Responsibilities:Cloud Infrastructure Management: Overseeing the end-to-end management of cloud environments (AWS, Azure, GCP), ensuring high availability, performance, and security of applications and services.Deployment & Automation: Implementing automated cloud deployments, using infrastructure as code (IaC) practices to ensure rapid, scalable, and repeatable cloud solutions.Monitoring & Troubleshooting: Proactively monitoring cloud systems to identify potential issues and address them before they impact service delivery. Providing quick resolution to any infrastructure-related incidents.Cost Optimization: Continuously reviewing and optimizing cloud costs to ensure efficient use of resources while delivering maximum value to clients.Security & Compliance: Ensuring all cloud environments comply with security best practices and regulatory standards by applying encryption, access control, and security audits.Collaboration with Development Teams: Working closely with software developers, DevOps teams, and other stakeholders to integrate cloud solutions seamlessly into the overall IT infrastructure.Skills & Technologies:Cloud Platforms: AWS, Microsoft Azure, Google Cloud PlatformAutomation & IaC Tools: Terraform, Ansible, Kubernetes, DockerCI/CD Pipelines: Jenkins, GitLab, CircleCIScripting & Programming: Python, Bash, PowerShellSecurity: Identity and Access Management (IAM), VPN, Firewalls, EncryptionMonitoring Tools: Prometheus, Grafana, CloudWatchThrough this role, I contribute to delivering reliable, secure, and cost-efficient cloud solutions that help our clients scale and grow their businesses in an increasingly digital world. -
Customer Solution SpecialistTelus International Philippines Oct 2019 - Jul 2021Manila,PhilippinesClient Care Specialist (CxSS) : Deal with the WIRELESS customer POSTPAID/PREPAID and also Corporate by inbound/outbound call, Sending Emails, Text messages, Solve the concerns of the Customers referring back to the billing issues, rate plan changes, transfer of ownership, changes of account informations, port in, financial review of the account. Customer Sales solution (CSS): handling new conversion, create a brand new account, perform a renewal, activation and Exchange.Client Management (CAM ) : making payment, analyze the payment issues and fixChannel Care (CHC): Assist the store representative. Technical Support (TS) : Handling the troubleshooting level 1 with the customer about network issues, software issue , setting and smart hub issues.SHS For home security and technical issues. POC: Analyze and report the sales performance of the Team.Note: I have always been on the top of my performance in the company due to my knowledge -
Video Production Sales ManagerMev Sound Designer Nov 2014 - Jul 2019• Online Video Marketing• Promoting Voiceover with high quality• Offering expertise in animations and cartoons• Using video to create prospects and opportunities• Video sound and montage demo• Reaching out customer via social media and connecting them to our experts
Frequently Asked Questions about Joseph Francois Nguimbous Masso
What company does Joseph Francois Nguimbous Masso work for?
Joseph Francois Nguimbous Masso works for Accentecx
What is Joseph Francois Nguimbous Masso's role at the current company?
Joseph Francois Nguimbous Masso's current role is Founder and CEO at Accentecx.
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