Joseph Mathew Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Created compliance training standards, to meet GCAA requirements - implemented across operational training unitsImplemented a certification process for operational trainers to ensure quality and meet internal and external audit requirementsImplemented learning analytics and reporting mechanism providing training effectiveness visibility for leadership teams Managed LMS and Microlearning systems making learning efficiently accessible to learners and training data seamlessly… Show more Created compliance training standards, to meet GCAA requirements - implemented across operational training unitsImplemented a certification process for operational trainers to ensure quality and meet internal and external audit requirementsImplemented learning analytics and reporting mechanism providing training effectiveness visibility for leadership teams Managed LMS and Microlearning systems making learning efficiently accessible to learners and training data seamlessly recordedManaged external training budget ensuring effective utilization Show less

Dubai

- Designed, developed and implemented a Leadership Programme that enabled Active Supervision amongst Frontline Leaders across the operation.

Dubai, United Arab Emirates

Responsible to provide businesses across the Emirates group, end to end learning solutions through ongoing consultative partnerships and collaborative working relationships. Learning Design & Project Management- Improved business alignment and efficiency of operational trainings through content review and implementation of new learning strategies: micro learning nuggets, blended learning & LMS tracking- Designed & developed solutions for select businesses that enabled ‘employee… Show more Responsible to provide businesses across the Emirates group, end to end learning solutions through ongoing consultative partnerships and collaborative working relationships. Learning Design & Project Management- Improved business alignment and efficiency of operational trainings through content review and implementation of new learning strategies: micro learning nuggets, blended learning & LMS tracking- Designed & developed solutions for select businesses that enabled ‘employee controlled’, ‘in-time’ learning for employees which has improved ‘go-live readiness’ of all new joiners - Reduced actual training costs by 25% through introduction of cost-efficient virtual learning solutions and the implementation of the business workplace 70:20:10 training & learning modelStrategy Alignment & Business Impact- Built and implemented measurement strategies across business units to evaluate & track direct performance improvement & measure business impact of all L&D solutions delivered- Improved training utilisation by 30% through a reporting framework to business leaders on training seat factors, project progress, compliance status and costs - Enabled efficient planning of resources & budgets through strategic partnerships with business stakeholders- Created training record mechanisms that enabled a streamlined data source to meet compliance & regulatory audit requirementsLeadership- Lead a team of L&D Account managers to ensure consistent implementation of L&D strategies and standards across businesses Show less

Dubai

Account management of Retail & Contact Centres - Created consistent messaging and standards across global contact centres through central quality control of training solutions - Designed, developed and implemented Sales and Service training with targets to increase sales contributions of agents by 10%- A key contributor to the department’s management team on strategic and operational decisionsManagement of Frontline Sales Training for all group departments- Through… Show more Account management of Retail & Contact Centres - Created consistent messaging and standards across global contact centres through central quality control of training solutions - Designed, developed and implemented Sales and Service training with targets to increase sales contributions of agents by 10%- A key contributor to the department’s management team on strategic and operational decisionsManagement of Frontline Sales Training for all group departments- Through strategic working relationships with wider group departments, ensured real-time, cost effective, and skills focussed solutions for all impacted businesses- Ensured all operational as well as project related training needs are met as per changing business requirements across group departmentsPeople Management- Efficiently managed a complex global training team based in Dubai, Global Contact Centres and Regional Learning Centres - Built a high performing and multi skilled training team through business focused skills planning, empowerment and coaching- Created a culture of teamwork and collaboration among members that enhanced productivity as well as quality of productsProject Management & Innovation - Successfully implemented high volume training projects involving 3000+ staff. Projects included opening of a new Contact Centre, global product rollouts and process updates- Pioneered the use of nugget-based learning solutions, virtual training technology as well as LMS integration of training progressions Show less

Dubai, United Arab Emirates

- Account managed Dubai Global Contact Centre training requirements- Managed of the Global Connect Training rollout project- Single Point of Contact for Global Contact Centre training teams- Contributed to resource and skills development planning within the team- Delivered trainings across multiple streams > Emirates Reservations & Ticketing systems > Frontline Sales programmes > Sabre Reservations & Ticketing systems

Dubai, United Arab Emirates

- Delivered trainings for Galileo for Dubai, Middle East & Sri Lanka- Delivered MARS trainings for Emirates Ticket Offices- Project Managed training requirements & imparted training for frontline staff on the changes in IATA Fare Construction Rules which came into effect on 15JAN05

- Account managed two major corporate accounts for OUA Travel- Responsible for all travel and holiday requirements of corporate clients. - Handled British Airways Ticket Desk at Seeb International Airport

Conducted training IATA Certificate, IATA-UFTAA, IATA-FIATA courses

Post Graduate, Aviation/Airway Management And Operations, Distinction

Diploma In Airline Studies, Aviation/Airway Management And Operations

Bachelor'S Degree, Mathematics

Xii, Science