Managed facilities for a 2200+ employee company /13 floor building; supervised 19 porters and 5 engineers to ensure employee needs were met and building issues were resolved. •Dispatched janitorial staff when special requests were made by employees•Adhered to all confidentiality requirements at all times•Met all employee call guidelines including service levels, handle time and productivity •Facilitated inter-departmental communication to effectively provide employee support •Liaised between employees and internal departments to ensure issues were resolved; Investigated and resolved employee inquiries and complaints •Developed highly empathetic employee relationships and earned a reputation for exceeding service standard goals •Facilitated employee or department relocations (size of moves ranged from 1 employee to 1000+ employees)•Contracted outside vendors, for work in and outside building •Held meetings with engineering staff, to learn of building concerns •Partnered with Security to hold emergency building evacuation drills twice a year.