Joe Brady

Joe Brady Email and Phone Number

Director of Technical Training and Education | Customer Success | Enablement | Learning & Development Strategist | Certification | Skilljar | LMS Admin | Project - Program Management | Startups | AI | MLOps @
Joe Brady's Location
Boston, Massachusetts, United States, United States
Joe Brady's Contact Details

Joe Brady work email

Joe Brady personal email

n/a

Joe Brady phone numbers

About Joe Brady

A seasoned and empathetic Customer Success leader with over 15 years of experience in driving technical training & enablement programs, specializing in the development of learning solutions that enhance productivity, effectiveness, and adoption. I focus on Learning, Development, and Enablement for technical training solutions, applying adult learning principles and methodologies to drive product adoption and exceed learning outcomes. My unique blend of empathy and innovative guidance consistently delivers exceptional results.Proficient across the entire course development life cycle, I excel in meticulous analysis, creative design, development, implementation, and documentation of impactful training initiatives. I communicate complex learning strategies and objectives effectively, catering to diverse global audiences with clarity and impact.My strength lies in bridging communication divides between business and technology teams, distilling intricate concepts into clear and impactful messages. With strong problem-solving acumen, I simplify complex subject matter and foster effective collaboration between business and technology domains. My innate critical thinking and resourcefulness allow me to realign task priorities to match evolving business objectives. I approach each challenge with unwavering enthusiasm and dedication, consistently delivering exceptional outcomes.Skills: • Leadership • Data Science | AI | MLOps • Enablement • Coaching/Mentoring • Adult Learning • Program Management• Problem Solving • LMS | CMS |LXP Admin • Data-Driven Analysis• Relationship Building • L&D • Technical Certification• Customer Success • Jira | Asana | Salesforce • Slack Competencies include:• AWS Solution Architect Associate, 2019• AWS Well-Architected Program, 2019• AWS, Azure, Google Cloud• AWS Business Professional, 2017• AWS TCO and Cloud Economics, 2017• Instructional Design Certificate, 2014• VCE Certified Converged Infrastructure Associate, 2014• EMC Backup Recovery Associate, 2012• Networking Technician (CCNA), 2010• Cloud Infrastructure and Services, 2010 • UNIX Operating System Certified, 1998

Joe Brady's Current Company Details
Innovate Learning & Enablement Consulting

Innovate Learning & Enablement Consulting

Director of Technical Training and Education | Customer Success | Enablement | Learning & Development Strategist | Certification | Skilljar | LMS Admin | Project - Program Management | Startups | AI | MLOps
Joe Brady Work Experience Details
  • Innovate Learning & Enablement Consulting
    Founder
    Innovate Learning & Enablement Consulting Jan 2017 - Present
    Freelance technical training & enablement consultant specializing in providing tailored consulting, technical training, and enablement solutions across AI, cloud computing, and data science. I collaborate with organizations to design and deliver custom learning & enablement programs that drive product adoption, enhance technical capabilities, and boost team performance.• Develop and deliver bespoke training programs and workshops, helping clients adopt and integrate emerging technologies such as AI, MLOps, and cloud computing, resulting in a 40% increase in product adoption and 30% improvement in team productivity.• Utilizing my developed Instructional Design model and comprehensive training plan, I ensure that learning programs are structured to meet specific technical and business objectives. This model actively engages learners through interactive, scenario-based exercises and practical applications, fostering deeper understanding and retention. Additionally, it measures learning effectiveness and tracks progress, resulting in improved training outcomes and effectiveness. • Collaborate with cross-functional teams to create role-based learning content that aligns with both business goals and the organization's mission to drive innovation and operational excellence. By tailoring content to meet technical requirements and strategic objectives, improved training efficiency by 50% and reduced onboarding time by 25%, enabling teams to quickly contribute to key business initiatives and support the company's long-term growth and competitive advantage.• Consult on technical enablement strategies, enhancing learning efficiency and driving operational performance improvements, which resulted in a 20% increase in team readiness for complex technical scenarios.• Lead training sessions (both virtual and in-person) for audiences of 10 to 50 participants, with a focus on practical, real-world skills, maintaining a 95% satisfaction rating from learners.
  • Domino Data Lab
    Director Of Training And Education
    Domino Data Lab Jan 2022 - Nov 2022
    San Francisco, Ca, Us
    Reported to Senior VP, Customer Success. Led the Learning & Development and Credentialing programs for customers and partners, including self-guided learning modules, virtual and live instructor-led training, eLearning, and partner accreditation, ensuring that learning experiences were meaningful and achieved measurable results for the business. • Led a dynamic team in a fast-paced tech start-up, crafting tailored technical training programs and hands-on labs. Empowered customers and partners to deploy our products seamlessly, resulting in a remarkable 40% increase in learning effectiveness and product adoption rates.• Implemented a training intake process that streamlined the evaluation of training requests, improving forecasting training needs, interest, priorities, and metrics by 50%.• Spearheaded a Partner Accreditation and onboarding program resulting in the issuance of > 20 badges within the first week of program launch.• Improved learning consumption by > 50% by directing the implementation of our Learning Management System, Certification, and eLearning content vendors.• Leveraged the expertise from >50 subject matter experts for world-class training, resulting in 20% higher learner engagement and retention.• Managed a quarterly budget exceeding $500K for training and events, effectively maintaining expenditures within set limits. Identified savings opportunities and reallocated funds toward new initiatives, resulting in a 20% cost reduction.• Defined a GTM strategy for training programs. Developed pricing and packaging models that supported new initiatives while identifying cost-saving opportunities to maximize impact within budget constraints.
    View
  • Gitlab Inc.
    Professional Services - Senior Technical Instructor
    Gitlab Inc. Jun 2020 - Dec 2020
    San Francisco, California, Us
    Reported to Director of Training. Led a team of Professional Services Engineers and Instructors to provide on-site, or remote professional services technology and solution-based training. Led a team of Professional Services Engineers and Instructors to provide on-site, or remote professional services technology and solution-based training. • Identified and forecasted business needs for planning and development of complex training solutions,enhancing learning effectiveness, and increased product adoption by 30% following the implementation of tailored training solutions.• Facilitated discovery meetings with new customers and stakeholders to identify training requirements, system configuration, learning objectives, and set expectations, resulting in an increase of training registrations > 17%. •Implemented a practical hands-on lab environment, resulting in a 30% increase in knowledge retention among learners.• Revamped and updated curriculum with the latest product features, enhancements, and best practices, leveraging cross-functional teams. Resulted in increased learner confidence and preparedness, as evidenced by a notable 25% increase in satisfaction post course survey responses.• Trained > 1200 customers and partners in DevOps technologies, resulting in improved customer satisfaction and a 15% decrease in support tickets.• Implemented a Train-The-Trainer program to enhance trainer readiness and optimize learning outcomes. Achieved a 20% increase in trainer effectiveness, evidenced by higher learner assessment scores following program implementation.
    View
  • Oteemo Inc.
    Kubernetes Technical Trainer Consultant
    Oteemo Inc. May 2019 - Sep 2019
    Reston, Va, Us
    Reported to CEO. Led a team of consultants to drive technical training programs for our clients and internal workforce. • Spearheaded the development and maintenance of state-of-the-art technical training programs, resulting in a remarkable increase in registrations by over 50% within two months.• Educated clients on Kubernetes best practices and actively contributed to both internal and external documentation, resulting in enhanced efficiency of cloud operations.• Collaborated and strategized with fellow leaders to strategically devise, expand, and scale multiple programs in alignment with overarching company objectives.• Pioneered the creation and execution of an engagement survey to solicit feedback from customers regarding their learning experiences, leveraging the gathered data to inform future initiatives effectively.
    View
  • Teksystems
    Cloud Services Practice Architect/Technical Trainer
    Teksystems Feb 2017 - May 2019
    Hanover, Md, Us
    Reported to Professional Services Lead. Provided cloud adoption consulting services for the Cloud and DevOps Services and Education organizations to customers, partners, and employees. • Architected, implemented, and provided client education on DevOps and cloud-based solutions utilizing standard AWS tools and services, culminating in substantial cost savings for the organization.• Conducted customer-facing interactive DevOps pipeline demonstrations using popular orchestration and open-source tools, helping alleviate client apprehensions and enabling confidence, innovation, and progression.• Educated clients on RTO, RPO, Governance and Compliance enabling insight and understanding of the risks and quantifiable benefits of cloud adoption.• Reviewed and assessed clients’ current infrastructure and applications, to design future-state solutions that aligned with business goals and delivered enterprise optimization, while reducing IT costs.• Supported the initiation and adoption, migration, and continued management of cloud-based solutions, customizing “right-time, right-fit” solutions based on each client’s strategy, accelerating the cloud initiative process, and aligning with efficient, streamlined business operations.
    View
  • Solinea
    Technical Developer/Instructor Consultant
    Solinea Jun 2016 - Sep 2017
    Reported to CEO. Developer / Instructor for rapidly evolving training programs and solutions for OpenStack; Docker; Kubernetes; and data storage products and services.• Validated and optimized curriculum and training methods, aiding IT Managers in making informed strategic and operational decisions about open infrastructure cloud initiatives, resulting in a 20% increase in efficiency.• Tested and validated hands-on labs, workshops, and demonstrations on core APIs and real-world deployment use cases, ensuring 95% participant success in acquiring essential cloud execution and sustainability skills.• Updated curriculum using Agile methods to ensure training reflects current best practices and technology trends, leading to a 30% improvement in learner engagement.• Evaluated, planned, designed, validated, and optimized cloud workload migrations using AWS migration and transfer services offerings, achieving a 25% reduction in migration time and costs.
  • Vce
    Senior Technical Trainer/Developer
    Vce Nov 2012 - May 2015
    Richardson, Texas, Us
    Reported to Senior Director of Training as the Technical Lead for rapidly evolving training programs for EMC, Cisco, and VMware products. Spearheaded the development and delivery of training initiatives to align with technological advancements. Collaborated with subject matter experts to design hands-on training that enhanced technical proficiency and supported product adoption. Managed certification programs to ensure alignment with business goals and facilitate the implementation of new technologies across customer and partner ecosystems.• Exceeded the goals for tracking, quick learning, and using products and services by > 50%, showcasing exceptional performance.• Designed, developed, implemented, and delivered technical training courses with a focus on roles and tasks that qualified field engineers to deploy, implement, administer, and manage converged infrastructure software and hardware solutions.• Collaborated with the VCE Certification program, facilitating role-based certification for converged infrastructure technology. Over 5000 certifications were achieved by field personnel as of March 2015, demonstrating significant uptake and proficiency.• Implemented virtual labs with VMware, boosting efficiency and saving thousands of dollars in physical hardware costs, resulting in a 30% increase in operational cost savings.• Worked cross-functionally with the Project Management Office (PMO), Engineering, and internal and external organizations to identify and forecast business needs for the development of complex training solutions.
    View
  • Emc
    Senior Technical Education Consultant (Contract Through Advantage Technical Resourcing)
    Emc Dec 2010 - Dec 2012
    Round Rock, Texas, Us
    Reported to Manager of Training. Senior developer for training solutions and initiatives focused on EMC storage, networking, and backup products and services. Collaborated closely with subject matter experts to gain critical insights into new technologies and products, ensuring training programs were designed to equip teams with the skills necessary for efficiently performing job-related functions. After taking time away to complete my Networking and Computer Forensic courses, I returned to my position at EMC• Designed instructional materials that matched features and functionality with learning objectives, utilizing technology to create a high-quality, real-world learning experience.• Conducted audience needs assessments and made recommendations and adjustments to the learning curriculum. This resulted in a 60% reduction in product implementation errors and increased customer satisfaction.• Traveled to EMEA and Asia-Pac to deliver hands-on training on migration tools and functionality, enhancing customer satisfaction and retention. Educated over 500 employees, contractors, and partners.• Mentored newly hired employees to familiarize with technology and departmental standards. This prepared the training team to meet the increased demand of new projects in a short amount of time. • Developed and evaluated test questions for an EMC Expert Proven Certification and accredited program. The Expert certification earns 50% credit towards a Master of Information Technology Degree at Charles Stuart University.
    View
  • Community College Of Rhode Island
    Student
    Community College Of Rhode Island Sep 2009 - Jun 2010
    Warwick, Ri, Us
    I made the decision to focus on additional education and enrolled at the Community College of Rhode Island to earn a Networking Technician Certificate. I also enrolled in elective Computer Forensics courses. At this time I also used my IT experience to develop and present Network Security projects to my class. I also mentored students.
    View
  • Emc
    Senior Technical Education Consultant
    Emc Dec 2003 - Mar 2009
    Round Rock, Texas, Us
    Data Storage company providing professional services to clients for the efficient storage, protection, and management of critical data.Senior developer for training plans and solutions for EMC, storage, network, and back up products and services. Achieved success on projects by working closely with subject matter experts to gain knowledge and insight on the requirements to efficiently perform job related functions on new technologies and products.• Designed instructional materials that matched features and functionality to learning objectives, and technology to create a high-quality, real-world learning experience. • Performed audience needs assessments, and made recommendations, and adjustments to learning curriculum. This resulted in 60% lower product implementation errors and higher customer satisfaction.• Traveled to EMEA, and Asia-Pac to deliver hands-on training on migration tools and functionality that enhanced customer satisfaction and retention. Over 500 employees, contractors, and partners educated. • Mentored newly hired employees to familiarize with technology and departmental standards. This prepared the training team to meet increased demand of new projects in a short amount of time. • Developed and evaluated test questions in an EMC Expert Proven Certification and accredited program. The Expert certification earns 50% credit towards a Master of Information Technology Degree at Charles Stuart University.
    View
  • Emc
    Technical Operations Engineer
    Emc Mar 2001 - Dec 2001
    Round Rock, Texas, Us
    Data Storage company providing professional services to clients for the efficient storage, protection, and management of critical data.Tested and reported on new releases of Celerra File Server software and hardware in NAS and SAN environments. Configured and reported on the interoperability between EMC and non-EMC products in NFS, CIFS, and MPFS protocol environments.• Collaborated with Engineering and Technical Support teams to compile a list of common problems affecting customers, which was subsequently incorporated into product release notes worldwide.• Developed documentation, training materials, and best practices to support software releases.• Trained Level I and II support personnel in rapid troubleshooting skills, enabling them to handle severity one related calls more efficiently and reduce customer wait times for support.• Conducted training sessions for field Engineers, both domestically and overseas, on updates and releases of EMC software.
    View
  • Emc
    Technical Support Engineer - Level Ii
    Emc Apr 1999 - Mar 2001
    Round Rock, Texas, Us
    Data Storage company providing professional services to clients for efficient storage, protection, and management of critical data.Resolved complex technical issues affecting performance at EMC sites. Applied high-level technical expertise, utilizing both standard and non-standard operating and diagnostic protocols to address client concerns.• Utilized standard internal and external diagnostic test equipment, product trace, and logging procedures to promptly identify and resolve client issues.• Collaborated with engineers on resolving Pre and Post General Acceptance issues, encompassing testing, evaluation, documentation, operations, procedures, compatibility, connectivity, debugging, and performance.• Pioneered new methods and spearheaded efforts in problem recreation, root cause failure analysis, and prevention.
    View
  • Thomson Financial Group
    Custom Applications Consultant
    Thomson Financial Group Apr 1998 - Apr 1999
    Us
    Developed and managed stand-alone interfaces utilizing the Bloomberg Trading System, ultimately transforming it into a re-sellable application for Thomson Financial Software Solutions.• Developed customized applications using Sybase products, SQL Server, and Powerbuilder for clients in the financial sector.• Conducted testing and maintenance on both the back-end (Sybase SQL Server) and the front-end (Powerbuilder) to ensure problem recreation and resolution for clients.• Maintained frequent communication with clients, providing project updates through both verbal and written channels to facilitate efficient management and maintenance of custom-built products.
    View
  • Sybase
    Technical Support
    Sybase Apr 1996 - Apr 1998
    Provided technical support for Sybase products including Open Client, Open Server, Adaptive Server Enterprise, and Powerbuilder. Resolved complex technical issues that negatively impacted performance at Sybase sites.• Utilized standard internal and external diagnostic test equipment, product tracing, and logging procedures to promptly identify and resolve client issues.• Collaborated with engineers on resolving Pre- and Post-General Acceptance issues, covering testing, evaluation, documentation, operations, procedures, compatibility, connectivity, debugging, and performance.• Played a proactive role in early product design, focusing on functionality and maintainability, which were subsequently submitted as enhancements for future code development.• Pioneered new methods and spearheaded efforts in problem recreation, root cause failure analysis, and prevention.

Joe Brady Education Details

  • Johnson & Wales University
    Johnson & Wales University
    Computer Business Applications
  • Community College Of Rhode Island
    Community College Of Rhode Island
    Computer Forensics
  • University Of Massachusetts Lowell
    University Of Massachusetts Lowell
    Unix Operating Systems

Frequently Asked Questions about Joe Brady

What company does Joe Brady work for?

Joe Brady works for Innovate Learning & Enablement Consulting

What is Joe Brady's role at the current company?

Joe Brady's current role is Director of Technical Training and Education | Customer Success | Enablement | Learning & Development Strategist | Certification | Skilljar | LMS Admin | Project - Program Management | Startups | AI | MLOps.

What is Joe Brady's email address?

Joe Brady's email address is jo****@****cox.net

What is Joe Brady's direct phone number?

Joe Brady's direct phone number is +184572*****

What schools did Joe Brady attend?

Joe Brady attended Johnson & Wales University, Community College Of Rhode Island, University Of Massachusetts Lowell.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.