Currently work on projects for Nike Global Digital Commerce & NIKEiD

Completed wide variety of consulting projects for the entire Pape team during the second year of my MBAPartnered closely with Director of Marketing, Division VP's and Presidents, CRM Administrator, and Marketing Specialists to advance client engagement opportunities, leading to increased sales and target account outreach.

Joined the Pape team after completing the first year of my MBA at the University of OregonCollaborated with Divisional VP to expand major client account targeting potentialIndependently analyzed online and social media presence, with focus on customer experience and ease-of-useClosely partnered with Sponsorship & Events Coordinator to execute multiple activations at regional country music festival, directly engaged with thousands of internal and external customersEvaluated sponsorship success through self-created marketing research surveys to connect sponsorship spend with brand value return

● Pushed boundaries of “required performance standards,” and held self to level of accountability above that of current role regarding key performance metrics ● Developed creative solutions to customer issues, while staying within parameters of credit industry regulations and company procedural standards, ensuring an end result that exceeded cardholder expectations● Created individual goals above company stands to increasingly improve performance and productivity.● Brought customer focused skill set and passion for positive interactions to financial industry as regulations and procedures continuously evolved● Adhered to strict confidentiality and privacy processes in accordance with government regulation● Personalized team goals for individual members based on strength and opportunity areas● Partnered with direct supervisor team and additional leadership to expand skills set when stretch goals were missed● Focused on experiential learning, sought additional training resources as new material became available● Coordinated with leadership to expand personal knowledge, sharing with team members in similar capacities

Product Manager- PINK and Beauty● Drove independent development and growth through experiential learning opportunities and informal touch bases● Partnered with operations and brand leaders to create a concise, consistent brand message for the team and managers ● Managed product lifecycle aspects of store, while partnering with customer satisfaction team leaders to surpass company and customer expectations of brand experience● Continuously assessed individual performances, communicated areas of opportunity to other store leaders for consistent coaching methods; allowed top performers to demonstrate skill expertise to others in functional group● Crafted hiring strategy leading into peak sales periods; led interview initiative with other functional leaders to place brand-right candidates into position that best fit incoming competencies● Led customer experience-centric training sessions providing measured feedback regarding training implementation to corresponding store leader for future associate development● Built team consisting of varying skill sets and experience to create a well-rounded work environment● Fostered environment to celebrate personal and team success, while also adhering to brand and supervisor standards● Ensured that individual team members surpassed personal goals, while acknowledging how the individual simultaneously contributed to the achievement of the team goal ● Embraced change during periods of cultural shift, driving culture of inclusion and associate buy-in● Strove to ensure associate understanding of benefits of change from general pay structure to performance-based compensation

● Utilize company-provided training materials to educate and develop associate/Guide team, as well as creating contests and learning opportunities with leadership team to enhance store experience.● Embrace a shopkeeper sense of store leadership, focusing on the best and most effective opportunities for each individual store.● Established personal networking goals when entering new centers: met 80% of retail leadership in center within 30 days● Organized and led networking events within center, developing and maintaining new relationships with attendees● Presented business performance during peak holiday season to regional leadership team (Sales, Visual Merchandising, Human Resources); demonstrated analysis of business performance during season, as well as strategy to continue positive growth● Provided hiring and development plan to regional leadership during/after associate turnover● Worked directly with Regional Visual Leaders to adapt merchandising strategies based on inventory levels and store performance; assisted with brand-wide rollout of visual implementations on regular basis● Created contests and incentive plans to inspire team to accomplish store-level benchmarks and stretch goals, while simultaneously promoting associate development on a participant level● Cultivated relationships and scouted future talent through various recruiting resources (LinkedIn, Indeed, center job boards), maintaining continuous contact with promising, “brand-right” candidates● Developed recognition programs within district, focusing on smaller, individual successes, as well as celebrating the success of a team as a whole● Partnered with other district leaders to elevate opportunity performers to a higher level, assessing team capabilities and developing individualized action plans for growth● Assessed sales data on daily/weekly basis, investigating performance anomalies relative to top performers, realigning tactics and strategy to narrow performance gaps

● Drove results through operational strategy and extensive product knowledge.● Worked with team to create knowledgeable staff able to assume any role within store.● Strategically merchandised to fill 'extra' saleable space, placing and developing high-movement categories, while also keeping floor stock maximized at all points of the season.

● Drove sales in-store by introducing a sense of urgency and excitement to a slower traffic retail environment ● Training and continuously developing my staff, focusing on personal growth, in addition to benefiting the store's performance● Running an efficient store operations plan while maintaining corporate policy and procedure, seeking new information as much as possible● Pushing my own areas of opportunity in the area of visual merchandising during floor sets, and continued coaching of core team members● Led credit- and customer loyalty-based team culture, ensuring consistency of long-term customer traffic while simultaneously establishing and managing top-quality customer relationships