Joseph Conway, M.A. Email & Phone Number

United States

•Plan, organize, direct, and coordinate the Social Services Agency activities of CalWORKs Case Management department and Family Stabilization program that include staff of various job classifications and bargaining unit associations.•Assist in formation of administrative policies, procedures, controls, and reporting systems for Agency and County Programs including California Statewide Automated Welfare System (CalSAWS), California Outcomes and Accountability Review State Audit (CalOAR), CalWORKs 2.0 and the Online CalWORKs Appraisal Tool (OCAT).•Initiate and evaluate recommendations on goals, policies, plans, projects, programs, and outcomes to meet community needs as a Lead of the California Outcomes and Accountability Review State Audit (CalOAR); a 5-year cycle review that includes a County Self-Assessment, County Self-Improvement Plan, and State Progress Report.•Provide feedback to state and federal authorities on development of legislation or regulations and collaborate with representatives to ensure accurate interpretation.•Assess delivery of current and future program services to ensure client success.•Coordinate automation of program processes and Agency support for clients and staff.•Provide case consultations for individuals, families, and new programs, to direct, mentor, and guide successful client services.•Recruit, interview, hire, train, evaluate, mentor, and discipline supervisors and line staff.•Provide technical resources to subordinates and technical staff to ensure successful performance of their jobs.•Develop and monitor contract administration between agencies and community-based organizations including CalWORKs Domestic Violence Program (YWCA), Mental and Behavioral Health Program (CalWORKs Community Health Alliance Services), and CalWORKs Education Program (Community College and Adult Education).

San Jose, California, United States

•Supervise and participate in the interpretation of State regulations to establish compliance criteria used to evaluate the performance, and the success or failure of Welfare-to-Work Programs.•Review, monitor, and evaluate the application of Welfare-to-Work operations and related program criteria to ensure compliance with Federal, State, and County regulations in collaboration with key department stakeholders.•Provide technical resources to subordinates and technical staff to ensure successful performance of their jobs.•Provide individual and family focused case consultations to help guide and mentor staff to best meet program and client needs.•Develop and evaluate program goals and objectives based on State, Federal and County guidelines, makes recommendations relating to workflow, and assists in the establishment of performance standards and workload measures for staff.•Assist in the development of administrative policies, procedures, and reporting systems.•Compile statistics, write reports and make oral presentations based on unit and program developments, pilot programs, and educational advancements for staff and stakeholders.•Recruit, interview, hire, train, supervise, evaluate, mentor, and discipline staff.•Serve as Lead for formation and implementation of Agency and County Program committees including California Statewide Automated Welfare System (CalSAWS), California Outcomes and Accountability Review State Audit (CalOAR), CalWORKs 2.0 and the Online CalWORKs Appraisal Tool (OCAT).•Identify and define system resources, develop project plans to integrate new programs into the current CalWORKs system.

San Jose, Ca

Unit Lead: 05/19 – 09/19•Conducted and distributed work-related reports to staff to help increase job performance and client services.•Completed oral and written reports for federal work participation rate audits and client case reviews.•Provided technical assistance and training sessions in work related areas for staff and clients.•Served as supervisor as needed; assigned workloads and evaluated staff, facilitated unit meetings, and processed payroll reports.Family Stabilization: 06/18-05/19•Provided intensive case management designed to address crises situations.•Provided temporary services to families who are homeless, or at risk to becoming homeless, or experiencing transportation or other emergencies impairing participation in Welfare-to-Work activities and employment.•Assisted clients with social, domestic violence, emergency, and housing services, and mental health and substance abuse counseling.Continuing: 08/16-06/18•Prescribed and referred clients for employment, training, assessment, and support services.•Developed, monitored, and enforced employment plans and performance related tasks.•Facilitated and implemented CalWORKs policies, procedures, and business practices in the program.• Updated and managed client case records by documenting all actions, referrals, attendance, and follow-up activities.• Evaluated client progress within the assigned employment plans; monitored and verified compliance client program requirements.Intake: 03/15-08/16• Interviewed assigned clientele to determine appropriate needed services.•Facilitated group/individual orientations to inform clients of program services, rights/responsibilities, and participation requirements.•Screened clients for employment placement and determined qualifications for specific positions.•Utilized motivational techniques and encouraged clients to meet their goals and pursue employment.•Referred and arranged specialized supportive services related to various employment barriers.

San Jose, California, United States

•Creating safe space for community, teaching Hatha, Yin, Trauma-Informed, and AstroYoga practices and sound healing techniques.• Teaching students how to reconnect back to their bodies through breath work, meditation, grounding techniques, and body movement.

San Jose, California, United States

•Created safe space for community through the teachings of Hatha Yoga.• Taught students how to reconnect back to their bodies through breath work, meditation, grounding techniques, and body movement.

Santa Clara, California, United States

•Managed and maintained workload of project managers within the technical support team to create an organized and collaborative working environment within the organization.•Managed and audited 100,000+ public and private client accounts for established Fortune 500 companies.•Developed and monitored customized project plans between clients and engineering staff to ensure all requirements were were within contract agreements.•Recruited, hired, trained, evaluated, mentored, and applied progressive discipline to technical support staff; conducted new hire orientations and created job training process and completed new hire training manual. •Initiated and preserved professional client relationships through web-based trainings and telecom support.•Audited client accounts based on annual contracts with providers, protected client assets by investigating unusual billing changes, evaluated client disputes, recommended implementation of new systems and application of enhancements.•Initiated and evaluated goals, policies, plans, projects, programs and outcomes to help meet client needs.•Created and outlined statistical billing reports for clients by collecting, analyzing, and summarizing data and billing trends.•Developed budget requests and justifications for staffing, new programs, equipment maintenance and program and service improvements.

Master Of Arts (M.A.), Counseling

Health Psychology (emphasis)

Bachelor'S Degree, Interdisciplinary Studies In Organizational Studies, Magna Cum Laude

Family and Human Development (minor)