Joseph Conway, M.A. Email & Phone Number

United States

• Plan, organize, direct, and coordinate the Social Services Agency activities of CalWORKs Case Management department and Family Stabilization program that include staff of various job classifications and bargaining unit.
• Assist in formation of administrative policies, procedures, controls, and reporting systems for Agency and County Programs including California Statewide Automated Welfare System (CalSAWS), California Outcomes and.
• Initiate and evaluate recommendations on goals, policies, plans, projects, programs, and outcomes to meet community needs as a Lead of the California Outcomes and Accountability Review State Audit (CalOAR); a 5-year.
• Provide feedback to state and federal authorities on development of legislation or regulations and collaborate with representatives to ensure accurate interpretation.
• Assess delivery of current and future program services to ensure client success.
• Coordinate automation of program processes and Agency support for clients and staff.

San Jose, California, United States

• Supervise and participate in the interpretation of State regulations to establish compliance criteria used to evaluate the performance, and the success or failure of Welfare-to-Work Programs.
• Review, monitor, and evaluate the application of Welfare-to-Work operations and related program criteria to ensure compliance with Federal, State, and County regulations in collaboration with key department stakeholders.
• Provide technical resources to subordinates and technical staff to ensure successful performance of their jobs.
• Provide individual and family focused case consultations to help guide and mentor staff to best meet program and client needs.
• Develop and evaluate program goals and objectives based on State, Federal and County guidelines, makes recommendations relating to workflow, and assists in the establishment of performance standards and workload.
• Assist in the development of administrative policies, procedures, and reporting systems.

San Jose, CA

• Unit Lead: 05/19 – 09/19
• Conducted and distributed work-related reports to staff to help increase job performance and client services.
• Completed oral and written reports for federal work participation rate audits and client case reviews.
• Provided technical assistance and training sessions in work related areas for staff and clients.
• Served as supervisor as needed; assigned workloads and evaluated staff, facilitated unit meetings, and processed payroll reports.Family Stabilization: 06/18-05/19
• Provided intensive case management designed to address crises situations.

San Jose, California, United States

• Creating safe space for community, teaching Hatha, Yin, Trauma-Informed, and AstroYoga practices and sound healing techniques.
• Teaching students how to reconnect back to their bodies through breath work, meditation, grounding techniques, and body movement.

San Jose, California, United States

• Created safe space for community through the teachings of Hatha Yoga.
• Taught students how to reconnect back to their bodies through breath work, meditation, grounding techniques, and body movement.

Santa Clara, California, United States

• Managed and maintained workload of project managers within the technical support team to create an organized and collaborative working environment within the organization.
• Managed and audited 100,000+ public and private client accounts for established Fortune 500 companies.
• Developed and monitored customized project plans between clients and engineering staff to ensure all requirements were were within contract agreements.
• Recruited, hired, trained, evaluated, mentored, and applied progressive discipline to technical support staff; conducted new hire orientations and created job training process and completed new hire training manual.
• Initiated and preserved professional client relationships through web-based trainings and telecom support.
• Audited client accounts based on annual contracts with providers, protected client assets by investigating unusual billing changes, evaluated client disputes, recommended implementation of new systems and application.

Master Of Arts (M.A.), Counseling

Health Psychology (emphasis)

Bachelor'S Degree, Interdisciplinary Studies In Organizational Studies, Magna Cum Laude

Family and Human Development (minor)