Joe Doyle, Csm Email & Phone Number

Atlanta, Georgia, United States

• Initiative Lead – Partnered across entire organization (SW Engineering, HW team, Architecture, Product Management, Marketing, QA Testing, Executive leadership, PMO, Legal) as well as external partner and 3rd party.
• Solution Design – Collaborative leadership on product design, managing expectations from Marketing and Product Management against Engineering and Architecture best practices and practical MVP release of a product to.
• Application Testing – Completed testing of 3rd party mobile application, developed collaboratively between corporations for solution implementation
• Custom Environment – Implemented custom demo environment for tag-sensor lighting system, for validating key aspects of solution and staging customer questions

Atlanta, Georgia, United States

• Product Management – Support multiple aspects of development roadmap for software application, including design, development, testing, deployment, production troubleshooting, and maintenance.
• Problem Management – Partnered across Cricket organization (IT, Ops, Business and Customer Support, External Retailers), to ensure alignment and resolution of problem tickets reported by both internal and external.
• Analytics – Designed crucial monitoring analytics for production systems to prevent recurring outage or communication failures

• Product Management – Ownership of multiple Roadmaps with frequent releases
• Team Leader – Management of developers onsite and offshore on SQL Server and Google Cloud
• Product Owner – Led design of a complex 2+TB Data Cube for online business
• Product Strategy – Collaboration with multiple business lines across the company to define product priorities and opportunities to drive roadmaps; Contributed evaluation of multiple cloud platform options
• Collaboration – Key member of a team of 15 seasoned BI experts providing highly complex solutions
• Go to Market Support – Daily support and frequent training sessions to end users for ad-hoc SQL Server analytics, Data Cube Product usage, and Google Cloud SQL

• Solution Design – Requirements gathering and solution designs
• Product Manager – Led process improvements, maintained roadmaps and delivered solution changes, mentored junior developers, delivered custom monthly end user training courses on proprietary software involving advanced.
• Account Management
• Subject Matter Expert(SME)

Independent Contractor, offering consulting services primarily in Epiphany Outbound Marketing, but available for an array of opportunities from project management to business analyst to Lead Architect roles.

• Account Management – RFP responses, custom demos, POCs, presentations to both technical and non-technical audiences
• Subject Matter Expert(SME) – Primary technical contact during sales process
• Technology – JAVA modifications, SQL on various platforms, custom interfaces to legacy client systems

• Seamless Communications – Driven by customer satisfaction, consistently exceeded client expectations in business value from our technology while maintaining successful communications between sales, development.
• Client ROI – multi-million-dollar improvement in call center efficiency; streamlined marketing turnaround times; increased customer satisfaction for clients’ customer base; seamless data integration
• Sales Support
• Account Management
• Lead Architect
• Innovation Leader

Over 7 years with Pegasystems, filled roles in Sr. Consulting, Design Manager, and Sr. Support Engineer. Always focused on best practice design, configuration, and implementation of CRM/BPM software. Responsibilities ranged from project management to multi-project design and implementation oversight to worldwide client support.