Joseph Matthew Garrett Email & Phone Number

Jersey City, NJ, US

Jersey City, New Jersey, United States

Responsibilities consist of answering customer's online sports betting inquiries, attending planning meetings for business changes, explaining wagering and responsible gaming, writing macros for Zendesk, Creating training documents, maintaining quality stats pertaining to call handling, implementing troubleshooting skills to help clients with our premium.

Jersey City, New Jersey, United States

Responsibilities consisted of answering customer's online casino inquiries, attending planning meetings for business changes, explaining wagering and responsible gaming, writing macros for Zendesk, maintained quality stats pertaining to call handling, implemented troubleshooting skills to help customers with online casino website, and handled various admin.

East Hanover, New Jersey, United States

Responsibilities consisted of working with the intake team to process medical records, printing medical records, answering calls from doctors’ and lawyers’ offices, emailing clients quotes for records, administrative assistant duties, organizing doctor charts based on the IME date, and processing medical records into our IME system.

Newark, New Jersey, United States

Responsibilities consisted of handling claims through email, answering incoming phone calls from customers, using company software to edit orders, processing customer refunds and credits, and using Zendesk to manage over 100 emails per day.

Randolph, New Jersey, United States

Responsibilities consisted of handling claims through email for the national distribution center, handling administrative assignments in the office, answering incoming phone calls from customers, using Netsuite to enter and edit orders, processing customer returns and exchanges, tracking backordered items through Microsoft Excel spreadsheets, and tracking.

Newark, NJ

Responsibilities consisted of answering customer's billing inquiries, attendingplanning meetings for business changes, correcting any billing errors, working with a team to motivate each othertowards business goals, maintained quality stats pertaining to call handling, implemented troubleshooting skills tohelp customers with service issues, and received.

Union, NJ

Responsibilities consisted of answering customer's billing inquiries, attendingplanning meetings for business changes, correcting any billing errors, working with a team to motivate each othertowards business goals, maintained quality stats pertaining to call handling and sales, won several incentives forexceeding sales goals, implemented troubleshooting.

St. Vincent Academy

Responsibilities consisted of managing daily office operations and maintenance of equipment, handling various administrative duties for the school's office, maintaining accurate records for all students and business supplies, troubleshooting any technical system at St. Vincent Academy, managed network at St. Vincent Academy, and teaching Freshman computer.