Joseph Mickens Email & Phone Number

Spring, TX, US

Houston, Texas, United States

My role partners with Alumni and other departments to host activities, meetings, galas and ect. for high end donors to the University

United States

• Recruited, onboarded, trained, and supervised team of 7+ employees in high demand department
• Led department of high motivated individuals' team responsible for managing merchandise worth $1Million in annual revenue
• Performed quarterly reviews of 7+ employees
• Maintain communication and direction between customers, direct reports and store manager
• Supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods

Memphis, Tennessee, United States

• Provided project oversight for the construction and design of new facilities, facilities, administrative buildings, etc.
• Managed work performed by 25+ vendors performing multiple levels of work, including projects up to $200,000
• Created the standardized method of procedure (MOP) format for all work being performed by vendors and in-house staff, including safety hazard analyses and preventive measures, for ANWA site wide
• Operated as the intermediary, along with the CFO, between the designers and construction team for all projects
• Partnered with the CFO to lead the church's building programs, including capital fundraising campaigns, master planning, design/architecture, contractor selection, and construction
• Enhanced facility services, safety, and quality, while preventing cost overruns by developing vendor contract specifications, tracking/evaluating project risks, and controlling processes.

Memphis, Tennessee, United States

• Created a process to produce weekly reports and updates to staff for a start-up organization
• Created the start-up operational systems, processes and policies in support of the mission; specifically, information flow and reporting, business process and organizational planning
• Provided oversight to subsidiaries to ensure that program operations are in line with the mission and vision
• Led the service production team, media team and sound team, in the execution of weekly services
• Directed and oversaw the creative presentation and experiential components of weekly services, conferences, and events
• Scheduled and executed weekly one on one meetings with individual staff members

Memphis, Tennessee, United States

• Supported the evaluation of new products and provided clinical feedback to marketing and sales
• Provided primary clinical training and education to customers which improved the adoption of new products
• Maintained up-to-date knowledge of sales strategies and product offerings leading to $200,000 in incremental up-sell revenue
• Exceeded sales targets in 3rd quarter by exhibiting compassion for the customer and their problems
• Achieved customer satisfaction ratings of 4.7/5 which beat target estimates by over 30% during tenure

Columbus, Mississippi, United States

• Responsible for 10+ regional and local sales managers and their staffs
• Monitored customer preferences to determine focus of sales efforts 40+ clients
• Shared product knowledge with customers while making personal recommendations
• Monitored sales performance and conducted professional market research to identify and evaluate potential sales growth opportunities
• Collected and analyzed sales data, completed weekly reports, tables, and presentations, and presented results to managers and executives
• Trained and supervised multiple Sales Representatives and Sales

Columbus, Mississippi, United States

• Described merchandise and explain use, operation, and care of merchandise to customers
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Monitored sales performance and conducted professional market research to identify and evaluate potential sales growth opportunities
• Collected and analyzed sales data, completed weekly reports, tables, and presentations, and presented results to managers
• Trained and supervised multiple Sales Representatives and Sales
• Built and maintained professional relationships with local retailers and business partners