Joe Miranda Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Furnish executive coaching and strategic consulting advice to businesses and individuals.

Toronto, On, Ca

◆ SCOPE: Recruited as 1st CDO to spearhead $80M digital transformation through building a comprehensive digital ecosystem and technology architecture. Positioned enterprise to enhance customer experience and engagement, optimize capabilities, and leverage innovation for long-term sustainability. ◆ ORGANIZATIONAL IMPACT:➣ Cut costs 20% and stimulated capability creation 45% by forming Enterprise Digital Office – uniting 150+ unique specialists.➣ Created 5-year global digital strategy encompassing all customer segments to achieve $250M through 2023.➣ Grew digital sales 300%, integrated $500M in annual e-commerce transactions, enhanced CSAT from ~45%-96%, and reengineered 55% of legal segment renewal transactions.➣ Architected an end-to-end platform for the customer journey that achieved $1B in business.➣ Provided a unique customer experience, which grew brand awareness and positioning, increasing engagement, transaction, and support for business buyers and customers across all digital channels.

New York, Ny, Us

◆ SCOPE: Hand-picked as 1st CDO to lead $120M digital transformation program, triggering $75M in annual benefits contribution. Key business partner spanning 5 units to revamp customer journeys, develop advanced analytics use cases, and launch updated technical architecture. Key contributor to Executive Operating Committee to inform decision-making and strategic player in marketing reorganization.◆ ORGANIZATIONAL IMPACT:➣ Advocated launch of an advanced analytics COE reaching $46M in sales benefits.➣ Achieved 20%+ IRR through securing operating rigor and optimizing $125M in high-yield capital investment.➣ Increased deferral rate from 5.3%-7% and account adoption from 5.6%-12.8% through creation of industry-leading omni-channel enrollment strategy.➣ Bolstered outcomes and brand performance for digital properties.➣ Slashed transactional time 83% by devising an intuitive digital account origination process.

Norwalk, Ct, Us

◆ SCOPE: Selected to direct $10M global digital marketing strategy and commercial excellence initiatives. Critical contributor with CMO on crafting media strategy to expand branding across middle-market companies spanning 9 global markets. Led website operations and content with key partners, such as ESPN and Wall Street Journal.◆ ORGANIZATIONAL IMPACT:➣ Attained ~$200M total sales volume through creating and scaling global marketing/commercial plan.➣ Accelerated revenue, enhanced pipeline and sales capacity, and streamlined processes through innovative technology initiatives and demand generation campaigns.➣ Achieved $1B of pipeline through crafting and launching Genius (commercial excellence platform); improved methods for sales teams by 20%.

New York, Ny, Us

◆ SCOPE: Crafted the strategic plan and executed a digital platform consolidation of 17 distinct brands, including websites, portals, and customer acquisition programs.- VICE PRESIDENT, CHANNEL DEVELOPMENT (NIELSEN MEDIA RESEARCH: 2005-2006)- DIRECTOR, US MEDIA SALES ● ACCOUNT EXECUTIVE (NIELSEN/NETRATINGS: 1999-2004)◆ ORGANIZATIONAL IMPACT:➣ Captured $5M in savings and achieved triple-digit growth in engagement from 2009-2010.➣ Slashed marketing costs 66%, cut time to market 83%, and shrank tech footprint 67% through an innovative marketing strategy.