• Leading and shaping the direction of client service delivery: Overseeing program management, solution architecture, training & configuration, and client support teams to ensure seamless client experiences.• Strategizing with the CEO and Management Team: Collaborating to implement process-centric approaches that drive efficiency and enhance client satisfaction.• Team leadership and development: Managing a diverse team with a focus on professional development, mentorship, and achieving key performance indicators.Accomplishments:• Adopted project blueprint capabilities within PM software: Streamlined project management processes for better planning and execution.• Transformed to agile/scrum methodology: Enhanced project delivery through the adoption of agile practices.• Introduced Advanced Support function: Established a dedicated team for handling escalated technical support tickets and ad-hoc requests.• Formalized provider onboarding program: Improved provider education and product training for better user adoption and satisfaction.• Recruited and onboarded ten Client Ops team members: Expanded the team with skilled professionals to enhance operational capabilities.

As the Director of IT Interoperability and Data Exchange, I lead a team of interface analysts/engineers and DBAs in the maturation and implementation of our HL7 interoperability, FHIR API and database operations, including but not limited to ASC and practice implementations, vendor integrations and data warehouse onboarding programs. Led two Scrum teams with 10+ members combined, overseeing HL7 interoperability, REST API integration, data exchange, database operations, business intelligence, and data engineering functions.

Achievements:• Successfully deployed the Quality Data Program, elevating Clinical and Quality analytics via a Tableau-powered Quality Data Warehouse• Instituted an Agile project methodology for the Data Management team resulting in improved collaboration, assignment prioritization and stakeholder feedback• Led an organizational strategy project to improve the adoption of programs and services across our ASC portfolio• Led the exploration of a strategic partnership to capitalize on market disruption caused by healthcare innovations• Led a RFP and evaluation project to identify the optimal vendor for enterprise-wide implementation of a new policy management platform• Managed a team of Data Engineers supporting the reporting and analytics needs of the Quality Data programResponsibilities:• Defining and implementing enterprise data management strategies for quality, safety, and experience data• Program strategy leadership for InstaMed (healthcare payments), PolicyStat (enterprise policy management), Essential Healthcare Group (market, business development) and Clinical Quality (reporting)

Care Sherpa helps health care providers improve/close the conversion gap between digital marketing investments and increased patient procedure volume.• Delivered analytics-driven insights using Metabase to showcase the value of Care Sherpa partnership.• Created a strategic vision for data warehousing (PostgreSQL), reporting (Metabase), product development, and technology infrastructure.

Decode Health is an artificial intelligence company using machine learning to predict and monitor chronic and infectious disease.

As the Acting Head of Data Strategy, I lead the strategic vision and operational execution of the Decode DataOps team, including but not limited to the data pipeline, machine learning and analytics / reporting functions.• Led DataOps team and automated the machine learning (MLOps) pipeline using 4D-IQ’s Flow Analytics integration platform, reducing ML project processing time by 98%.• Developed data storytelling analytics and dashboards using Power BI.

Achievements:• Architected solutions and scaled integration capacity by 350%, handling up to seven concurrent HL7 interoperability, API integration, and flat file interchange implementations.• Created standardized documentation for defining the implementation solution architecture, including integration specifications, patient matching algorithm and outcomes, data flow diagrams and cross-functional flowcharts• Spearheaded product innovation through stability and scalability enhancements for long-term client growtho Patient Matching Solutiono File-based Calendar SynchronizationResponsibilities:• Crucial liaison between Sales, Implementation, Technology and Customer for defining the implementation solution architecture utilizing the MyHealthDirect product suite based upon the technical capabilities of the client’s practice management system, including HL7 interoperability, FHIR API integration and data sources• Supported the progression of pre-sales and sales opportunities with client technology and security teams• Planning and facilitation of all Technology Work Stream meetings, including definition and approval of patient matching solution, synchronization services and other interoperability / integration solutions• Management of product and implementation/integration backlogs, including story creation, refinement and change management• Product / Program leadership for OptumHealth product line, driving engagement from product and technology• Leverage subject matter expertise to identify integration, architecture and product enhancements and vision• Change agent for Agile development process improvement initiatives• Focus on driving transparency across the organization into Development activities and sprint execution

Achievements:• ScrumMaster and Technical PM overseeing application and integration development activities leading countless integration and interoperability projects (HL7, workforce management and member import), contributing over $1M in development and annual revenue (Memorial Slone Kettering, CareMount Medical Center, Meritas Health, The Iowa Clinic, Vanderbilt University Medical Center, Heritage Medical Associates)• Orchestrated the product management of Optum's Health and Wellness Coaches service line, contributing to a substantial annual revenue exceeding $3 million through effective oversight of the Optum Product Development Life CycleResponsibilities:• Improved company’s Agile Software Development process to increase operational efficiency by working with the Product Management team to create sprint allocation reports and recommendations• Reported out on health of product and team performance against established service level agreements with upper management• Resolved impediments during the Product Development Life Cycle to meet project deadlines• Built and maintained strong client relationships; assisted in identification and planning of client needs and supporting solutions• Improved product experience by collaborating with engineering to develop fixes requested by customers in the most cost-effective and efficient manner• Worked with internal and external stakeholders to develop comprehensive implementation plans for each assigned client, including: Project Plan detailing scope, milestones, deliverables, required resources and other key details • Designed, developed and delivered strategically and operationally precise reports & analytics as needed • Oversaw all aspects of assigned projects to ensure productivity milestones, deliverables and timelines are met • Served as ScrumMaster to facilitate Scrum Ceremonies that included Daily Standups, Backlog Refinement, Sprint Retrospective and Sprint Review for development/integration teams

Achievements:• Technical Project Manager leading six integration projects (HL7, workforce management and member import), contributing over $400K in development and annual revenue• Facilitation of strategic planning and goal alignment for Product Development team• Development of complex SQL queries & stored procedures to automate/enhance manual processes• ScrumMaster overseeing the application development efforts for as many as five scrum teamsResponsibilities:• Liaison between business and technology units, instrumental in the collaboration between Product Development, Integration, Product Management, Account Management and Data Science teams • Subject Matter Expert (SME) supporting software development efforts, including intrinsic knowledge of database architecture, application functionality & workflow, and external business processes• Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings and software demonstrations• Educate and reinforce scrum methodology and agile framework to team members and key stakeholders• Manage the lifecycle of code development, from ideation to sprints to deployment• Day-to-day activities: Product Development Leader, ScrumMaster, Systems Analyst, Technical Project Manager, Integration Manager, Project Lead, Business Analyst, SQL programmer, Report Developer, Vendor Evaluation

Achievements: • Led the implementation of two SQL data warehouses totaling over $150K, replacing legacy ETL scripts.• Administered QlikView Business Intelligence and SQL Data Warehouse, reducing CapEx spend by $50K. • Effectively led the first two versions of Direct-to-Consumer application • Introduced Business Process Improvement and Automation to streamline timely, manual processesResponsibilities: • Business Analyst and Product Owner translating business requirements into technical specifications for execution by external product development team • QlikView Business Intelligence (BI) / Reporting Administrator • Development, troubleshooting and maintenance of Enterprise Business Intelligence / Reporting suite, including Data Warehouse

As a Business Analyst, I have excelled in various areas, primarily focused on advancing Clinical Benchmarking capabilities within the organization. Serving as an internal consultant and IT generalist, I've established strong collaborations between Clinical/Quality and Information Technology executives, providing support for clinical quality, risk management, clinical services, and compliance initiatives.Achievements:Strategic Planning: I played a key role in enhancing the departmental culture by conducting thorough analysis, documentation, and facilitation of a departmental branding and cross-departmental strategic planning initiative. This included formulating the departmental mission, vision, values, and goals & objectives.Quality Reporting: I contributed to the development, administration, and support of multiple automated dashboards that significantly improved clinical quality reporting objectives. Additionally, I took part in the development of a CMS Quality Reporting program to support new Colonoscopy and Visual Function measures.CMS Quality Measures: I developed customized tools, data collection resources, reference materials, and process instructions for the 2014 CMS ASC Quality Measures, ensuring compliance and accurate reporting.RL6:Risk and RL6:Claims: As the system administration, support, and enhancement manager, I successfully managed the new incident reporting and insurance claims application.Incident Reporting and Insurance Claims System Upgrade: I led a rigorous RFP and evaluation project to identify the most suitable vendor for an incident reporting and insurance claims application upgrade, ensuring optimal functionality and efficiency.Sy.Med OneApp Pro: Throughout the implementation of a licensing and credentialing application, I actively participated in planning, analysis, documentation, and testing. Additionally, I provided essential training and post-production support for a seamless transition.

Achievements:• Program Management Staff - Served as a Business Analyst for the Technology and Sustainability Workgroups for a state-designated nonprofit entity responsible for statewide Health Information Exchange. Supported the strategic and operational planning process, identification of Core Services, procurement process to solicit proposals from vendors, and the creation of a Business Model for long-term sustainability. Other responsibilities include workgroup facilitation, website administration, web conferencing support, as well as the planning and support for multiple statewide conventions. • Business Analyst - Supported the integration of a Project Management Office to streamline the project planning process and operational efficiencies for a national healthcare company. • Script Developer - Generated UAT test scripts and facilitated the UAT Testing process for a CRM implementation for a nonprofit healthcare organization. • Business Analyst - Supported the testing functions of an HCM system implementation for a nationwide merchandise retailer.

Achievements:• Excelled in the design, development, debugging and testing of custom-written programs to assist with Lawson system implementations and upgrades • Client-oriented on-site consulting experience in public sector, retail and healthcare industries utilizing Lawson Enterprise Resource Planning system • Created technical design, technical note and test plan documentation in accordance with client's established guidelines • Assisted fellow technical consultants with required new-hire training program • Developed PERL programs to ease strain on colleagues utilizing custom-written data manipulation and spreadsheet parsing programs