Joseph Mills Email & Phone Number

Southfield, Michigan

• Spearhead the complete overhaul of the company’s IT infrastructure, including researching and selecting new legal software, developing customizable software templates for the firm, and more.
• Maintain responsibility for all aspects of IT asset maintenance and purchasing, proactively negotiating with vendors to reduce costs.
• Perform day-to-day IT operations, including repairing equipment and overseeing Vipre email security, archiving, and Endpoint.
• Boost business reach and engagement by managing and maintaining all social media accounts and running the firm’s FM radio board during the daily FM radio show.
• Ensure optimal quality while producing, directing, and editing engaging videos for release.
• Orchestrate and facilitate the upcoming building move, including mitigating risks and maintaining operational efficiency by developing strategies to ensure success.

Ferndale, Michigan

• Oversaw and coordinated IT departments for 20+ clients, including clients deemed as difficult, handling all aspects of on-site and remote troubleshooting, including break-fix, networking, email, VoIP, server builds.
• Monitored and maintained on-site and off-site servers, networks (Atera RMM, Solar Winds, Manage Engine), and firewalls (Barracuda, Cisco ASA, SonicWall).
• Demonstrated strong knowledge of Office 365 and network security standards (PCI, HIPAA, etc.).
• Charted the successful development, deployment, and installation of impactful IT systems for companies with 500+ personnel.
• Resolved complex technical and equipment issues in a timely, effective, and professional manner, including responding to after-hours and weekend emergencies. (ex. Flying out-of-state at a moments notice to move all.
• Deployed system hardware and software upgrades for handhelds, server OS, domains, and more.

Pontiac, MI

• Responded to inbound phone calls in order to deliver world-class technical support to diverse customers in a remote environment, adhering to all established policies and procedures spanning five different service areas.
• Tasked with resolving technical issues regarding PeopleSoft, Citrix, Command Center, and other systems and applications, maintaining accurate notes for each client and work order.
• Leveraged strong interpersonal and communication skills to explain solutions to customers.
• Aligned objectives and bridged communications with supervisors to efficiently resolve escalated issues and inquiries.
• Ensured optimal customer satisfaction by consistently delivering high-quality service and efficiently responding to inquiries.
• Contributed to knowledge management by drafting and maintaining documents outlining solutions.

Shelby Twp, MI

• Entered the company as an Engraver and received several promotions to Head of IT.
• Achieved a 92% increase in overall productivity by analyzing the amount of product produced per hour, running at full speed. I was able to find a better solution that was more time efficient and was able to reduce.
• Composed and maintained relevant notes for each client and work order while troubleshooting and resolving issues for end users and providing education on utilizing machines.
• Escalated complex issues and customer inquiries to leadership teams as needed.
• Defined and implemented the company’s IT strategy, infrastructure policies, and new engraving standards.
• Liaised with third-party vendors and IT client teams to deliver impactful, data-driven solutions.

Ubiquiti Enterprise Wireless Administrator, Ubiquiti

Cisco

CCENT, CCNA R+S, CCNA- Security, CCDA Boot Camp

Computer Science

High School, General Studies