Joseph Andrew Molina Email & Phone Number

California, United States

● Prospect and acquire new customers to partner with Flock Freight for shipping solutions● Cultivate strong relationships with new + existing customers to foster long-term partnerships and repeat business● Create detailed pricing proposals for customer quote inquiries● Administered and fulfilled customer shipment orders promptly● Escalate and resolve issues to facilitate effective actions by customers, shippers, and receivers● Update the platform and load board systems to provide customers with timely and accurate tracking updates

California, United States

● Monitor shipments from pre-pickup through delivery to ensure adherence to schedules● Collaborate with carriers, brokers, and customers to ensure accuracy in tracking updates● Facilitate carrier integration into Project44 for enhanced tracking using truck ELD/GPS systems● Maintain updated platform/load board for timely customer tracking updates● Escalate and resolve issues promptly to facilitate necessary actions by customers, shippers, and receivers

Taguig, National Capital Region, Philippines

Account: TransUnion (US Credit bureau)● Assist consumers in maintaining and improving their credit score and credit report, including adding/removing accounts, applying + lifting a credit freeze and fraud alert, updating personal information● Address all consumer inquiries related to their credit report and credit score, providing comprehensive and accurate information● Manage requests for printed and electronic copies of consumer credit reports, ensuring prompt processing and delivery

Taguig, National Capital Region, Philippines

Account: SeaRay Boats (Luxury boats and yachts)● Manage claims by determining warranty coverage for boats and accurately calculated labor costs for repairs● Process boat part orders, conducting stock checks and identifying the nearest plant stocking the required items● QA: Review and score the team’s daily transactions to ensure compliance with established parameters● QA: Generate weekly performance reports for the team, providing insights and recommendations for improvement● Communicate directly with clients to provide process updates and proposed new practices to enhance system efficiency

Taguig, National Capital Region, Philippines

Account: XBOX (Microsoft)● Provide technical support to customers, diagnosing and troubleshooting issues with consoles and peripherals● Address customer inquiries regarding both software and hardware aspects of their consoles● Manage warranty claims and process returns of defective consoles for repair, facilitating exchanges with refurbished units as necessary

Bachelor Of Arts - Ba, Mass Communication/Media Studies, Degree Holder

Activities and Societies: -Public Relations Society of the Philippines | PRSSP (Member) -PRSSP Grand Prix 2nd place -Golden Staq Quest.

2Nd Year High School - 4Th Year High School | Graduate

Activities and Societies: -PGMA Most Outstanding Campus Journalist -Top 10 Sports and Editorial Writing, Inter-Division Manila -1st.

1St Year High School

Prep - Elementary (Graduate)