I traveled across 15 countries in 16 months, learning a lot about what unifies us across the globe, growing as a person, growing as a photographer, and overall having the best year of my life. #1 thing I learned while traveling: regardless of country, race, religion, and so on - everyone just wants to be happy. It is this underlying thought that motivates us to do whatever we do in life, and although it gets complicated from there, when you dig down this is all people want. This is what unifies us all.

• Established design as a discipline, defining four key verticals: Product Design, Marketing Design, User Research, and UI Engineering, with the team spanning across two offices - San Francisco, CA and Sydney, Australia• Grew the team from one to 12 designers• Educated and collaborated with executive leadership, business units, and TripAdvisor HQ, on behavioral and user research to build consistent usability and brand strategies• As a senior member of the product leadership team, contributed on the high-level product strategy, breaking ideas down into roadmaps, business cases, quarterly OKRs, epics, and agile stories• Transitioned design team to an ROI and metric based organization to align with product, marketing, and sales teams• Initiated checkout flow project that resulted in reduced time from cart to purchase by 70%, reduced checkout user errors by 100%, and increased bottom line growth by over 30%• Partnered on A/B testing projects which resulted in 6x increase in user time on site, 36% increase in conversion year over year, and improved SEO ranking• Led design direction for mobile app redesign that resulted in a 50% increase in cart usage, a 20% increase in conversion, won the Travel + Leisure Best Travel App 2015, and received a Webby Awards Honoree for 2015• Managed weekly team operations of design reviews, daily standups, brainstorm sessions, and user research presentations• Member of the leadership team charged with transitioning from waterfall SDLC to agile

• Led a full UX redesign of the public cloud portal resulting in a 211% increase in user sign up, a 300% increase in customer retention after 60 days, and a 26% increase in “Ability to execute” in the yearly Gartner Magic Quadrant Report on Cloud Computing (a 3rd party, leading information technology research and advisory company).• Portal redesign focused on simplifying the user sign up flow, creating a new and friendlier provisioning tool, a clear and scalable design standard through a living style guide.• Managed development and delivery of UX product design, including creation of design briefs, hiring contractor developers/designers, and managing project deadlines.• Created new visual design and documentation strategy for product wiki to increase usability and readability, along with a pattern to guide new users through a vast and complex product. • Worked with the Marketing teams in a new Joyent.com marketing site to ensure product vision.• Other responsibilities included: defining personas for existing and new products, creating workflows for new features, performing user interviews and usability tests with external customers, and creating visual design patterns and mockups.

• Lead designer for a complete redesign of the Go: Agile Release Management product, which included the creation of user roles, new information architecture, flow diagrams, wireframes, rapid prototypes, and usability tests, which resulting in a 400% growth over a year and a half.• Architected company wide UI development strategy based on the concept of reusable user interface patterns. This included forming best practices and standards documents; custom rails helpers; CSS framework; pattern based JavaScript library; along with collaborating with each product’s technical leads in forming a longer-term integration strategy.• Lead designer on new mobile applications for the Go and Mingle products.• Collaborated with product and development teams across San Francisco, London, and Bangalore.• Interviewed prospective applicants; hired, and trained new cross-functional team members.

• Lead developer for new product vertical for hotel reviews on white-label platform, including designing a reusable Ajax solution for the platform, and designing and implementing an accessible filtering system.• Scrum master to enforce Scrum and Agile best practices in setting up a new beta “Labs” site.• Provided technical direction for a new platform mapping solution, including a cross-platform migration effort across all platform layers.• Developed prototypes for a map-based searching mechanism for Orbitz Labs site.• Oversaw and mentored developers on project management, software development lifecycle, and core technologies.• Created presentations to demo new technologies and further educate the team.

• Lead UI developer on new Ruby on Rails customer service platform focusing on rapid development, social networking, and housing multiple web feeds to generate an “everything you need before going to the airport” experience for the customer. Beta tested Agile methodologies, including daily Scrums, FDD, and collocation, to justify Orbitz-wide rollout. • Early UI developer on new white-label, travel platform using flexible view models, xml content from a Stellant CMS, while adhering to strict W3C standards to create highly customizable front end user interfaces. Led UI development for Air and Car products on said white-label platform, including, among development responsibilities, coordinating work across a team of 3-5 developers. • Created a UI prototyping environment using Ruby on Rails and white-label platform.• Worked across product teams to create new, or redesign existing, product lines for Dynamic Packaging (Vacations) vertical. Projects included creation of two new product lines: Flight + Car, and Flight + Hotel + Car.• Aided in large scale code refactoring effort to optimize how packaged product lines are created.

• Assisted in development for content management system upgrade to FatWire’s Content Server 5. Project included the creation of MVC architected Java web application encompassing a base command line tool which allowed non-technical editorial staff to post XML data into the content system. The multi-threaded solution allowed users to post upwards of 200 XML files into Content Server in less than 5 minutes, down from 45 minutes for the previous process. •Primary usability testing lead tasked with optimizing user interface and while focusing on operational efficiencies by end users. Created several internal support tools for the Application Development team. Tools included: XML framework and API, web-based DTD generator, new standard for web application user interface, and tag library to generate the standardized web application UI.

• Employed MVC and Model 2 architecture to design and create web applications to automate administrative and status reports. Created administrative tools to manage reports and user input, create and edit user accounts, and supervise subscription services to reports. • Technical lead for document management system redesign. Managed two summer interns, designed new system architecture, while adhering to company standards and ensuring deadlines were met. Technologies used: Java Beans, Java Servlets, Java Server Pages, JDBC, Oracle, JavaMail with SMTP mail server protocol, Apache Commons FileUpload package, and JavaScript.