Joseph Morello Email & Phone Number

Hingham, MA

Greater Boston Area

The Boston Group was established in 1966 to provide executive and management level staffing services to a wide variety of industries. With five locations positioned throughout New England, we are one of the largest franchises of MRINetwork and serve a broad range of clients throughout the US and internationally. MRINetwork™ is the world's largest executive.

Austin, Texas Area

• Spearheaded a cross-functional effort to streamline the service order entry process leading to a large savings per year and reducing the average time from work complete to invoice by 60%
• Implemented a distributed warehouse inventory system to meet customer requirements and simplify the spare inventory replenishment process for a customer site
• Proposed a change to the valuation of remanufactured parts that would reduce warranty costs by approximately 26% and save Active Power in unnecessary remanufacturing
• Drove the integration of the existing Active Power CRM with the Service Department processes to improve communication between customer facing departments
• Proposed the implementation of a new information system for the Service Department Call Center to improve workflows and gain scalable efficiencies

Austin, Texas Area

• Supervise lead generation, quoting, order entry, scheduling, dispatching, and invoicing of Field Service
• Designed, initiated, and carried out a restructuring of Service Operations to develop a more customer focused team
• Developed new Service metrics to measure the health of Active Power’s Global Service business on a weekly basis
• Designed, hired, and supervise a Service Quality Engineer to spearhead a new quality program to drive improvements from the perspective of the customer experience
• Supervise the daily operational system of the 24-hour call center along with continuous improvements and expansion of the call center to provide global support
• Represent Active Power Service as the daily contact for program technical support and warranty processing for an Active Power OEM partner

Austin, Texas Area

• Provided training to a new Service Coordinator to offload those duties
• Provided training to a new Contracts Administrator to offload those duties
• Monitored and reported on Service metrics
• Implemented new call center hardware and software

Austin, Texas Area

• Identified leads, issued quotes, and entered orders for both Time & Material work and Service Agreements & Contracts
• Coordinated Field Service scheduling and logistical support for the Americas and Asia for all billable, contract, and warranty work
• Evaluated and processed warranty claims
• Coordinated failure analysis of returned parts and drove quality improvements
• Administered service contract obligations and provided inside sales support for Service Sales

• Coordinated Field Service scheduling and logistical support for the Americas and Asia for all billable, contract, and warranty work
• Evaluated and processed warranty claims
• Coordinated failure analysis of returned parts and drove quality improvements

Round Rock, TX

• Improved the association's fiscal health by proposing and overseeing the annual budget and reducing wasteful spending
• Proposed various neighborhood improvements that improved the quality of life for homeowners and their families and increased property values
• Worked with homeowners, city officials, and the property management company to resolve conflicts and find solutions to neighborhood issues

Austin, Texas Area

• Managed two of the largest Semi-Conductor Accounts
• Coordinated among 5 different Corporate Groups with 40 different Divisions to meet customer needs for a wide range of product lines
• Achieved a 98% average customer on-time delivery
• Developed and implemented a 5S + Safety program
• Took responsibility for initiating Corrective Action Requests and Supplier Corrective Action Requests to respond to customer complaints

Greater Boston Area

• Provided technical support to the Sales Organization, customers, and specifying engineers
• Developed an automated process that allowed orders to be electronically tracked from cradle to grave and eventually evolved into an entirely electronic order entry and tracking system
• Streamlined the Sales Department’s information systems to allow for two secretarial systems to be eliminated by attrition
• Designed and maintained sales reporting tools to provide projections and actual sales in multiple formats for use by the Vice President of Sales
• Assisted in the design and implementation of a web site dedicated to providing technical information to our Sales Representatives

Rochester, NH

• Served as Platoon Leader of a 40 member Horizontal Construction Platoon
• Managed multiple construction projects, including a prototype culvert designed to withstand a “100 year” flood
• Developed and documented a detailed training plan that incorporated all of the required tasks from a platoon level to the individual soldier
• Developed Project Estimates and schedules using MS Project as the Company Assistant Construction Officer
• Worked closely with the Company Commander to create and publish a comprehensive Company Standing Operating Procedure
• Revised and updated the Company Material Safety Data Sheet Book and attended the ArmyHazardous Material Training Course