Joseph S. work email
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Joseph S. personal email
As the Director of Business Management services for US operations at Santander Bank, I support and participate in strategic initiatives for complex projects, contributing to the overall organizational transformation. With over 20 years of financial services experience, I have a proven track record of leading teams, driving results, and exceeding goals in various roles and functions.My core competencies include digital transformation, agile and scrum methodologies, risk management, sales, consumer lending, and banking operations. I have successfully completed multiple certifications in these areas, demonstrating my commitment to continuous learning and innovation. I am passionate about creating a culture of development and training for the Operations organization, empowering them to deliver high-quality products and services to our customers and stakeholders.
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Chief Of StaffSantander Bank, N.A.Boston, Ma, Us
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Director Of Business Risk Management Services, Us Operations StrategySantander Bank, N.A. Sep 2023 - Sep 2024Boston, Ma, UsProvided subject matter expertise on risk management and remediation efforts to senior executives, supporting decision-making with actionable insights and data.Directed issue identification, tracking, and resolution processes, ensuring timely closure of risk events in line with corporate and regulatory requirements.Developed and and maintained issue escalation processes, enabling fast resolution and reducing downtime across critical business functions.Delivered comprehensive governance outlining key strategy, risk management framework, and compliance protocols to senior leadership.
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Chief Of StaffSantander Bank, N.A. Sep 2018 - Sep 2023Boston, Ma, UsLed remediation projects to address regulatory findings, driving compliance with regulatory frameworks and mitigating future risks.Developed and implemented internal communication strategies to keep employees informed and engagedCollaborated with the finance team to develop and manage budgets, ensuring financial discipline and accountability.Conducted comprehensive risk evaluations for new business initiatives, ensuring compliance with internal policies and regulatory requirements.
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Senior Vice President, Region Sales DirectorSantander Bank, N.A. Apr 2017 - Nov 2017Boston, Ma, UsExecuted the strategic plan for region cultural transformation from product based selling and sales management, to relationship selling and a culture of coaching and development. Supported District Executives in sales, services and leadership infrastructure for Northeastern Region of 165 branches and 900 employees. Ensured all aspects of region culture were aligned (sales process, incentive plan, leader communications, training and skill workshops, tools, etc). Responsible for setting strategy for on-boarding, new hire training, and ongoing skill buildingKey Accomplishments:• Increased communication to align to the incentive plan with Region culture. District sales variability metric increased from 0% to 63%.• Achieved Credit Card performance to 141% to goal. Closed gap from -40% since April. • Built Region support team, recruited talent, created organizational structure, and implemented routines and processes necessary to ensure employee engagement.
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Senior Vice President, Director Of Network OperationsSantander Bank, N.A. May 2016 - Apr 2017Boston, Ma, UsManaged multiple complex and comprehensive activities relating to risk management for the retail network for over 675 branches. Lead and managed a team of 50 to satisfy internal audit demands and external regulators. Drove the complete risk management relationship, within business lines, between other front lines of defense teams.Key Accomplishments:• Enhanced operational results within the branch network by 300%. • Increased internal audit reviews from an average of 86% to 90%. • Integrated operational teams to one goal and one mission.
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Senior Vice President, Director Of Regional SupportSantander Bank, N.A. Jul 2015 - May 2016Boston, Ma, UsProvided leadership, strategic direction and management for the Northeastern Region leading to effective routines and efficient execution of key deliverables. Partnered with Finance to complete annual strategic planning and budgeting process.Key Accomplishments:• Reduced expense management by 93%.• Aligned and managed a FTE budget of 900 team members within 5%• Collaborated with Marketing to launch new branch hours for more than 675 branches.
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Senior Vice President, Consumer Market ManagerBank Of America Sep 2006 - Jul 2015Charlotte, Nc, UsExecuted Bank of America's strategy by achieving sales goals, providing consistent and professional customer experience and mitigating risk to ensuring operational effectiveness. Direct manager of 32 branches (Branch Managers) with indirect responsibility for 200 branch employees. Developed and leveraged relationships with key mortgage, investment and small business partners.Key Accomplishments:• 2014 Market ranked #15 across the country. Top Performing Award.• 2013 Employee Engagement Survey response rate of 97% and outperformed peer groups. • 2012 Market ranked in the Top 5% in Northeast Region. (Out of 150 Markets).• 2011 and 2010 Market ranked in the Top 10% in Northeast Region.• 2009 Market ranked number #1 in East Division for annual performance.• 2008 Market ranked within the top 5% of the East Division. -
Market Performance Improvement ConsultantBank Of America Apr 2006 - Sep 2006Charlotte, Nc, UsIdentified and executed against market-level performance gaps (through analysis, and design and execution of action plans). Facilitated learning programs and training in order to increase the readiness and competence of associates.
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Financial Center ManagerBank Of America Feb 2003 - Apr 2006Charlotte, Nc, UsBuilt and maintained camaraderie among center associates, while ensuring all teammates drove collectively toward financial center goals. Observed, modeled and coached the financial center team on proper execution of risk and service strategy. Personally invested in talent through interviewing through career development.Key Accomplishments:• Achieved balanced breakthrough performance at 150% to goal. (Sales, Service and Operations)• Supported market wide initiative to increase operation excellence. Increased scores from 70% to 100% pass rate on internal operational reviews.
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Call Center ManagerSalem Five Bank Feb 2001 - Feb 2003Salem, Ma, UsManaged inbound retention call service levels, coached associates on sales and retention skills, managed associate performance, delivered training to new hires, and assisted in the development of new initiatives and processes. Resolved complex issues and managed work flow to ensure appropriate coverage was available to meet client demands. Represented and acted as the subject matter expert for Online Banking and technical support. -
Banking Community Center ManagerSovereign Bank Apr 1999 - Feb 2001Boston, Ma, Us
Joseph S. Skills
Joseph S. Education Details
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Salem State UniversityFinance
Frequently Asked Questions about Joseph S.
What company does Joseph S. work for?
Joseph S. works for Santander Bank, N.a.
What is Joseph S.'s role at the current company?
Joseph S.'s current role is Chief of Staff.
What is Joseph S.'s email address?
Joseph S.'s email address is sw****@****zon.net
What schools did Joseph S. attend?
Joseph S. attended Salem State University.
What skills is Joseph S. known for?
Joseph S. has skills like Sales, Consumer Lending, Banking, Retail Banking, Financial Services.
Who are Joseph S.'s colleagues?
Joseph S.'s colleagues are Rosa Huynh, Patricia Duffy, Paul Bolitho, Anurag Bansal, Marc Lifshin, Ginger Ray, Gladys Mae Riddick.
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