Joseph S. Email & Phone Number

Boston, MA, US

Boston, MA, US

Provided subject matter expertise on risk management and remediation efforts to senior executives, supporting decision-making with actionable insights and data.Directed issue identification, tracking, and resolution processes, ensuring timely closure of risk events in line with corporate and regulatory requirements.Developed and and maintained issue.

Boston, MA, US

Led remediation projects to address regulatory findings, driving compliance with regulatory frameworks and mitigating future risks.Developed and implemented internal communication strategies to keep employees informed and engagedCollaborated with the finance team to develop and manage budgets, ensuring financial discipline and accountability.Conducted.

Boston, MA, US

• Executed the strategic plan for region cultural transformation from product based selling and sales management, to relationship selling and a culture of coaching and development. Supported District Executives in sales.
• Increased communication to align to the incentive plan with Region culture. District sales variability metric increased from 0% to 63%.
• Achieved Credit Card performance to 141% to goal. Closed gap from -40% since April.
• Built Region support team, recruited talent, created organizational structure, and implemented routines and processes necessary to ensure employee engagement.

Boston, MA, US

• Managed multiple complex and comprehensive activities relating to risk management for the retail network for over 675 branches. Lead and managed a team of 50 to satisfy internal audit demands and external regulators..
• Enhanced operational results within the branch network by 300%.
• Increased internal audit reviews from an average of 86% to 90%.
• Integrated operational teams to one goal and one mission.

Boston, MA, US

• Provided leadership, strategic direction and management for the Northeastern Region leading to effective routines and efficient execution of key deliverables. Partnered with Finance to complete annual strategic.
• Reduced expense management by 93%.
• Aligned and managed a FTE budget of 900 team members within 5%
• Collaborated with Marketing to launch new branch hours for more than 675 branches.

Charlotte, NC, US

• Executed Bank of America's strategy by achieving sales goals, providing consistent and professional customer experience and mitigating risk to ensuring operational effectiveness. Direct manager of 32 branches (Branch.
• 2014 Market ranked #15 across the country. Top Performing Award.
• 2013 Employee Engagement Survey response rate of 97% and outperformed peer groups.
• 2012 Market ranked in the Top 5% in Northeast Region. (Out of 150 Markets).
• 2011 and 2010 Market ranked in the Top 10% in Northeast Region.
• 2009 Market ranked number #1 in East Division for annual performance.

Charlotte, NC, US

Identified and executed against market-level performance gaps (through analysis, and design and execution of action plans). Facilitated learning programs and training in order to increase the readiness and competence of associates.

Charlotte, NC, US

• Built and maintained camaraderie among center associates, while ensuring all teammates drove collectively toward financial center goals. Observed, modeled and coached the financial center team on proper execution of.
• Achieved balanced breakthrough performance at 150% to goal. (Sales, Service and Operations)
• Supported market wide initiative to increase operation excellence. Increased scores from 70% to 100% pass rate on internal operational reviews.

Salem, MA, US

Managed inbound retention call service levels, coached associates on sales and retention skills, managed associate performance, delivered training to new hires, and assisted in the development of new initiatives and processes. Resolved complex issues and managed work flow to ensure appropriate coverage was available to meet client demands. Represented and.

Boston, MA, US