Joseph Sweeney Email & Phone Number

Honeoye Falls, New York, United States

Rochester, New York Metropolitan Area

I manage a team of Level 2 techs and the workflow for Hillside's technology projects.

Honeoye Falls, New York, United States

The leader of the IT Department at the Exxelia Micropen division.

Rochester, New York, United States

An account manager who works as a technical SME, escalation point, team manager of account engineers, and project support for clients.

Rochester, New York Metropolitan Area

Rochester, New York Area

I manage the IT Department at Brighton Securities. A medium sized financial services firm in Rochester, NY (Brighton)My Duties include:-Incident management for users including hardware and software troubleshooting. Systems include, Windows 7/10, Propietary software (including AS400 based), Active Directory, Windows Server 2012, Microsoft Office 2010-2016 and office 365, Intuit Quickbooks, Thomson Reuters Ultra Tax, and various other Saas platforms as needed.-Network support and design.-Vendor management for large projects and advanced troubleshooting. -IT project management and innovation tracking.-IT budget management and budget review.-Documentation of user and network resources.-Physical security collaboration with the Operations management. -Cybersecurity documentation and updating.-Duties and roles of a CISO according to the DFS Cybersecurity Regulation 23 NYCRR Part 500. (Including Cybersecurity Documentation, collaboration with outside firms for penetration testing and risk assessment, and cybersecurity education of users in my domain using Knowbe4's platform.)-Deskside support including our remote office in Batavia.-Voip troubleshooting for our phone system.-Hardware recycling for users and clients.-Supporting clients with technology interfaces with Brighton Securities.

Brighton, New York

-Manage and organize ticket items.-Consult with the team on IT outages.-Manage IT resources and software resources. -Troubleshoot user issues.-Plan network upgrades.-Coordinate vendor labor and offsite backups-Track and plan the IT budget for each quarter and year.-Coordinate upgrade projects from vendors and internally.-Constantly monitor customer service and send follow up surveys.

Henrietta, Ny

I manage a team of agents for specific clients. Job Duties including (but not limited to):-Tracking agent performance-Making sure call performance goals are met-Handling scheduling and other HR duties-Organizing and training agents to best suit client needs-Meeting with clients to discuss their ever changing It needs.

Bachelor Of Arts (B.A.), Sociology (Minor English), 3.0 Gpa

Activities and Societies: Delta Kappa fraternity.

Education record