Joseph Mueller, Pmp, Ctal-Tm Email & Phone Number

San Antonio, Tx, Us

Provide technical Project Management and process improvements support and solutions with hands-on design and testing to accomplish quality project objectives. Manage technical support for various projects with IA QA organization and oversight for functional, integration and regression testing.• PM/Business Analyst for new financial admin system to support annuity payout and post issue features.• Project Technical Lead and PM of cross enterprise application automation for 11 departments and 4 senior leaders• PM of BAU test planning, design, defect management and implementation with Onshore/Offshore business model• Process improvement on BAU, QA release sign off testing artifact design inline and metrics reporting with Lean IT methodologies

Newark, New Jersey, Us

Established formal Quality Assurance (QA) processes to promote staff utilization of industry-accepted best practices. Provided over-sight for determining project performance metrics, and developing new tools and processes to drive attainment of quality goals. Act as key point of contact for all QA aspects of releases, providing services and coordinating resources internally and externally.Key Contributions: • Led the development of a metric dashboard illustrating the organization’s collective value, enabling manager and staff to review reports and continuously measure performance. • Improved efficiency of assigning work and responding to customers by automating work order service requests and standardizing responses to customer requests. Successfully managed all phases of the SDLC for this project (the first of its kind).

Newark, New Jersey, Us

Accepted into this highly competitive program and gained extensive expertise in leadership agility through hands-on and real scenario exposure to various executive leadership approaches and styles, while delivering cost effective quality projects.Key Contributions: • Developed resource management tool for Marketing to manage 20 different resources at maximum efficiency. Managed design including charters and communication plans, provided training and quality testing, and rolled out to the business analyst and other stakeholders.• Designed a tool and process to facilitate timely and accurate tracking of $29M in multi-year technology savings. Collaborated with and influenced approval from five executives to pilot the project, and implemented the tool following industry standard procedures. • Designed and delivered a portfolio management database application to more effectively capture and report on progress and performance of all active projects. Led an international team to manage the project following established SDLC, QA, and Project Management Lifecycle best practices. • Expertly negotiated a 50% below wholesale acquisition of two commercial off-the-shelf software programs, HP’s Requirement Management Tool (RMT) and APPTIO (Financial SAAS application).

Newark, New Jersey, Us

Provided high quality deliverables by working closely with business partners, overseeing Annuities Information Technology (AIT) project design and ensuring adherence to quality assurance standards. Key Contributions: • Established the foundational testing procedure for AIT quality assurance based on Business Intelligence Testing Methodology and established quality assurance guidelines. Collaborated with QA cluster and negotiated development of testing infrastructure for Data Warehouse, Data Marts, and ETL (Extract, Transform and Load) projects. • Designed process participation, peer, and quality control reviews to govern milestones, resource allocation, and project planning for AIT’s Information Management and Business Intelligence Group. Oversaw planning and testing for migration of Prudential’s Annuity system to a newly established data warehouse with Cognos as the reporting front-end.• Improved quality assurance team’s ability to sustain long term subject matter expert resources by developing succession plans and an approach for knowledge transfer.• Received the Prudential ACHIEVE Award for Outstanding/Innovative Business Achievement.

Newark, New Jersey, Us

Defined, developed, and standardized production defect resolution infrastructure and processes for the newly formed QA Production Support Team, ensuring on-time production deployments. Key Contributions: • Reduced test region setup by nearly 75% and standardized the process for repeated use. Employed automation, batch processing, and negotiations with IT partners to drive success.• Served as QA project lead of American Skandia and All State data acquisitions and conversions. Communicated plans and QA metrics to 12 onshore / 10 offshore consultants.

Newark, New Jersey, Us

Established and matured Annuities Information Technology’s automation infrastructure and processes. Developed regression testbed to reduce manual testing effort of repeatable process.• Collaborated in the establishment of the QA Automation infrastructure through proof of concepts, benefits and impact analysis with Pramerica offshore team. Established the 1st automation infrastructure using Rational Software and base line regression test bed for Prudential’s Annuities Technology line of business.• Reduced database table seeding QA validation by 75% in QA, UAT and Production environment by developing and implementing excel macro comparison tools to validate data accuracy.• Built a Cyclic Redundancy Check automated script that save 4 person hours on each execution by launching 100 application screens that executed initiation modules.

Newark, New Jersey, Us

Nj, Us

Taught Beginner C/C++ and Visual Basic evening courses.

Carlstadt, New Jersey, Us

Developed software installation program and color matching routines for Pantone using the Macintosh operating system.

Associate Certificate, Project Management In Information Technology

Masters, Information Technology

Continuting Education, Information Technology

Bachelor Of Science, Computer Science