Joseph Nesser, Mba is a Sr. Manager, Services Category Lead at Best Buy at Best Buy. He possess expertise in customer service, project management, retail, process improvement, sales and 42 more skills. Colleagues describe him as "Joe’s leadership skills prevail in project management through constant communication, vision for strategic outcomes, and risk management. While I worked with Joe he was a great team player and attention to detail drove quality in his work. I am sure whoever hires Joe will come to the same conclusion as I have and appreciate his hard working, and positive style.", "I had pleasure working with Joe through multiple capital-intensive and complex B2B and B2B2C projects. His can-do resourcefulness and reliability made him our preferred point of contact. He's a valuable team leader, especially with cross-functional partners who don't have the patience for problems without solutions. Joe is very focused on achieving the project goals while at the same time open to team input on how to most effectively achieve the goals as it pertains to costs and timelines. Joe is an effective communicator and works well with internal and external teams and vendors.", and "I worked closely with Joe as his direct report from 2011 to 2012. Within a sales support position I had the privilege of supporting the Donorschoose.org account for Best Buy for Business, where Joe was the project coordinator. During this time, I've got to know him very well. Joe's sophistication truly showed as he managed the relationship between BBFB and Donorschoose.org, as he trained the support team and as he coached and trained on the systems, communication, and operational processes to maintain the account. Joe is able to effectively communicate processes thoroughly and clearly to the customer while making it a point to strategically choose his words and expresses himself in a professional manner. This skill allowed Joe to be a leader between Best Buy for Business and Donorschoose.org, establishing goals for both sides and leading initiatives for an overall improved relationship as the account grew. Joe’s excellent communication skills allows him to navigate crucial conversations with tact and positive results, a skill in which I observed on a weekly basis. Not only was Joe a great mediator, but he was also very meticulous with coaching and training. He made it a point to critically examine processes and provide insight on efficiency. Instead of dwelling on problems, Joe has a mindset to find solutions and overcome them. These two points were stressed for me to learn and he would regularly explain the benefit of both. This ultimately helped me over time to independently handle problems and build framework for problem solving because I felt empowered to make business decisions to help our customers. There came situations in which I felt I was not learning fast enough and it was hindering my performance, Joe made sure to address what may have been causing the issue and was very patient throughout the experience. Joe is a very positive individual and as my superior, this helped me through training and understanding the business as I on boarded. I heavily express my gratitude for what he has done to help me grow within the company. Even as Joe moved on to new roles he continued to support and coach me as mentor to ensure I was making good decisions to advance my career."