Joseph Nesser, Mba Email & Phone Number

Minneapolis, Mn, Us

Richfield, Minnesota, Us

Richfield, Minnesota, Us

Launched Programs:Best Buy Protection.Program and business lead for the Best Buy Protection value prop, within Best Buy's membership program, Totaltech. From design through National rollout, including the creation of Best Buy Product Protection, Inc. BBPP, Inc. serves as the Obligor for the protection plan book of business, allowing Best Buy to self-underwrite protection plans.Workday HCM.Workday is an evolving, constantly adapting HR platform that will grow and adjust with Best Buy. With the launch came an experience integrated with Best Buy Connect to make it easier for employees to navigatefundamental HR needs. Many systems will sunset (e.g., Oracle and Pathway) and the functionality supported now routes through Workday.

Richfield, Minnesota, Us

Business Project Manager scaling Apple Authorized Service Provider (Apple ASP) to all retail locations. Scope included vendor negotiations, business case development, funding procurement, executive leadership engagement, and phased rollout planning with accountability to timing including;o Store repair remodel (Geek Squad Precinct)o Employee ASP certification (Agent training) o Inventory process developmento Parts procurementAwarded FY20 Q2 PM of the Quarter by Best Buy PM Practitioners for cross-functional collaboration during completion of Apple ASP National Rollout

Richfield, Minnesota, Us

Business Project Manager leading consults, projects, and programs. This role enables cross functional planning and collaboration in a matrix organization, engaging senior executives to store employees in order to best serve our customers, employees, and Best Buy overall.-Deployment of AppleCare+ with Theft and Loss in close partnership with Apple.-FY 18 & 19 Enterprise holiday captain leading holiday plans for Best Buy's network of contact centers.

Richfield, Minnesota, Us

Milwaukee, Wi, Us

Valhalla, Ny, Us

Richfield, Minnesota, Us

As a Sr. Project Specialist with the Mobile Electronics Commercial team I led the implementation of tools and collateral to enable the sales force to sell OEM car electronics to car dealerships, fleets, and insurance companies. Additional responsibilities include market expansion in market research, competitiveness, and barriers to entry. Planned and scheduled weekly cross-functional meetings to align business groups and maintain agenda with consistent follow-up to outstanding tasks.• Project managed the integration of a web-based product configurator to create a visual representation of post installation services.--Internally designed the vehicle database, training content, and marketing documents.--Facilitated testing, sales process-mapping and initial demonstrations.--Coordinated the market release at an industry trade show in Orlando, FL.• Served as the interim Market Expansion Manager overseeing market selection, training calendar, HR hiring plan, budgeting, and field communications to ensure the FY14 launch was on schedule. December 2012 through February 2013 while maintaining all other job responsibilities and projects.• Owner of a weekly cross-functional MEC meeting that served as a conduit to cascade communication for key work streams breakdown departmental silos to reduce risk.• Architect and admin for SharePoint, MEC Wiki page, and Best Buy Answers Forum for the division, tracking touch points and usage, within a 24 hour SLA.

Richfield, Minnesota, Us

Customer project manager of national strategic opportunities with control of budget, scope, timeline, process design, stakeholder communications, forecasting, product procurement, and the tactical project team to deliver unique solutions to businesses and their end-users, within the Supply Chain/Logistics department.• Team leader of 7 direct reports and a project coordinator to execute customer projects and programs reaching up to $35mm in revenue annually.• Managed Best Buy For Business’s largest customer program, with 32% account growth in 2012 year over year and operationalized a turn-key model for similar clients to be supported within the current capacity. --Developed and tested a process that removed roadblocks around Apple vendor agreements to ship iPhones resulting in $125k of new revenue in the first 5 weeks of launch and ramping to an estimated $1.5mm by end of year. Later moved to a brand agnostic model increasing volume.--Used historical account holiday selling analytics to forecast special-buys and reduce out-of-stocks.--Additional growth through an innovative in-store/ship-out fulfillment method.• Project Manager of the Miami-Dade Connected Classroom, a market test to investigate a new method of lead generation and the integration of Android tablet PCs into a classroom. This project reported directly to the Sr. Vice President of BBFB and led to a connected classroom model for the education vertical.

Richfield, Minnesota, Us

Coordinated and managed large scale B2B relationships beginning with process design and then supporting implementation and sustainability through the life of the program. Primary responsibilities include; financial tracking, status updates, issue management, quality assurance, cross-functional team coordination, client communications, and scheduling with the responsibility of delegating daily work to contract workers.• Designed and led the recovery process of $84k of duplicate shipped products resulting in over 90% recovery rate by working closely with ePro support teams to ensure risk mitigation and system change.• Served as a subject matter expert on Best Buy for Business’s POS system to guide support team members and built training documents to aid day to day work.• Project Coordinated the Ashley Furniture integration of Best Buy experiences into their furniture show as a strategy to sell solutions in dealer showrooms under a new vertical opportunity.

Richfield, Minnesota, Us

• Work closely with inter-company departments to ensure proper ordering, allocation, order configuration, and shipment of product for business clients.• Support order issues and resolve customer service inquiries with sales team to ensure customer retention.• Use critical thinking and problem solving skills to overcome day-to-day operational obstacles, leading to new processes and efficiencies.• Partnered with leadership and department representatives to create, test, and implement new sales support model which led to 561 completed requests in the first month and remains to be a current priority.• Coordinated the roll-out of Customer Relationship Manager (CRM) to the support team which is continually improving communication between sales and support as well as archiving higher quality of customer data.

Master Of Business Administration (Mba), Management

Bs, Management

Associate Of Arts (Aa), Business/Corporate Communications