Joseph Ojijo Email & Phone Number

As the Regional Branch Operations Manager, I am responsible for overseeing a comprehensive range of functions critical to the successful operations of multiple branches within the bank. This role involves a focus on managing audit and quality control issues, ensuring timely closure to prevent financial losses. Any exceptions or gaps identified during this process are promptly reported to senior management.I actively engage in identifying, reviewing, and monitoring key control processes… Show more As the Regional Branch Operations Manager, I am responsible for overseeing a comprehensive range of functions critical to the successful operations of multiple branches within the bank. This role involves a focus on managing audit and quality control issues, ensuring timely closure to prevent financial losses. Any exceptions or gaps identified during this process are promptly reported to senior management.I actively engage in identifying, reviewing, and monitoring key control processes and procedures, establishing a robust branch control framework. I collaborate closely with branch leadership to remediate any issues effectively, thereby maintaining a high level of compliance and reducing operational risks.My responsibilities also include enforcing strict adherence to policies, processes, procedures, and controls within the branch functions to meet regulatory and internal requirements. By doing so, I safeguard against fraud and operational losses.In this role, I work closely with top management, providing leadership and guidance to all branch operations functions to ensure efficiency and compliance while driving the bank's operational success. Show less

Nairobi, Kenya

During my tenure as Branch Manager, I made significant contributions to the branch's growth and success. I successfully increased the branch's loan portfolio size by 33% within 18 months through the formulation and implementation of strategic business initiatives. This involved increasing new business and expanding the share of wallet from existing clients.I exceeded the full-year 2022 branch loan disbursements target within the first seven months by efficiently managing portfolio risks… Show more During my tenure as Branch Manager, I made significant contributions to the branch's growth and success. I successfully increased the branch's loan portfolio size by 33% within 18 months through the formulation and implementation of strategic business initiatives. This involved increasing new business and expanding the share of wallet from existing clients.I exceeded the full-year 2022 branch loan disbursements target within the first seven months by efficiently managing portfolio risks and ensuring timely loan disbursements. This accomplishment was a result of my commitment to upholding branch controls, processes, and procedures.By actively managing foreign exchange operations and identifying market opportunities, I surpassed the FX revenue income target for the full year 2022 by the end of June 2022. This achievement was ahead of schedule, demonstrating my ability to identify and capitalize on market opportunities effectively.In addition to revenue-related achievements, I also reduced the asset deposit ratio from 187% to a desirable 129% within 12 months. This was achieved by maintaining strict adherence to branch controls, processes, and procedures, optimizing the asset deposit ratio while ensuring customer satisfaction.As the leader of branch operations, I fostered team development, ensured an exceptional customer experience, and delivered outstanding branch business growth and profitability. Over an 18-month period, I grew the Branch Balance Sheet by KES 800 Million by strategically increasing both assets and liabilities through effective deposit attraction and utilization of funds for loans and investments. Show less

Nairobi, Kenya

During my time as Branch Manager at NIC Bank, I played a crucial role in mentoring and developing employees. Four of my team members earned promotions through my guidance, training, and leadership, which empowered them to develop their skills and achieve well-deserved promotions within the organization.I set performance targets, provided feedback through staff appraisals, and offered leadership and training to branch personnel. One of my significant achievements was successfully keeping… Show more During my time as Branch Manager at NIC Bank, I played a crucial role in mentoring and developing employees. Four of my team members earned promotions through my guidance, training, and leadership, which empowered them to develop their skills and achieve well-deserved promotions within the organization.I set performance targets, provided feedback through staff appraisals, and offered leadership and training to branch personnel. One of my significant achievements was successfully keeping Non-Performing Loans below 10% during the period from 2017 to 2019. This was achieved by implementing stringent credit risk management practices, vigilantly overseeing loan portfolios, and proactively implementing measures to reduce non-performing loans, thereby upholding the bank's consistently high loan quality.I oversaw and coordinated all facets of branch operations, including customer service, human resources, administration, and sales. I also managed both borrowing and non-borrowing portfolios, conducted market research, and provided support to product specialists and the sales team. Show less

Nairobi, Kenya

In my role as Assistant Manager, Operations, my focus was on implementing and maintaining strict adherence to branch controls, processes, and procedures. I ensured that all aspects of branch operations were in compliance with the bank's policies and industry standards, resulting in a satisfactory audit rating for two consecutive years.My efforts were also directed towards enhancing customer service quality. I oversaw the customer queues, monitored the banking hall, and advised the… Show more In my role as Assistant Manager, Operations, my focus was on implementing and maintaining strict adherence to branch controls, processes, and procedures. I ensured that all aspects of branch operations were in compliance with the bank's policies and industry standards, resulting in a satisfactory audit rating for two consecutive years.My efforts were also directed towards enhancing customer service quality. I oversaw the customer queues, monitored the banking hall, and advised the Operations Manager on improvements. As a result, the Net Promoter Score increased significantly from 38% to an impressive 85%.I actively participated as a key member of the project steering committee, contributing to the design, testing, and successful implementation of a new Workflow System that improved operational efficiency and processes for the bank. Show less

Nairobi, Kenya

As a Customer Service Officer, my responsibilities included delivering high-level customer service, managing cash levels, ensuring compliance, and capturing client instructions.I supervised tellers and maintained service quality, managed vault limits, cash in transit, and safe custody. I also authorized customer transactions promptly and effectively managed customer inquiries, complaints, and branch expenses.

Certified International Retail Banker (Cirb), Distinction

Master Of Business Administration (Mba), Strategic Management

Retail Banking Associate Ii, Pass

Retail Banking Associate I, Distinction