Joseph O'Malley Email and Phone Number

Instructed graduate Systems Engineering Management course for SPU's School of Business, Government, and Economics.

Managed Cloud Operations for North American divisions (AWS/Azure). Defined governance model for Cloud delivery. Acted as technical lead for integration of corporate acquisitions. Architected and built solutions for Cloud deployments. Developed standards for DevOps activities. Managed and mentored systems administration staff. Acted as technical escalation point for both on-prem and Cloud infrastructure. In the wake of Base2's acquisition by Belcan, oversaw IT infrastructure for PNW regional office. Prior to the acquisition, managed all aspects of IT infrastructure and operations for a boutique software consultancy operating in regulated industries.

Automated software build and delivery pipeline in Azure DevOps for continuous Integration and delivery to AWS catalog repositories. Built Ubuntu Linux machines for AI product software development over Docker and Python. Performed general IT support and infrastructure troubleshooting.

Defined infrastructure architecture for new products, in both Cloud (AWS) and SAAS product offerings, for sales tax, compliance, and E-Invoicing products. Performed service management of vendor partners. Led situation management to resolve problems and provide service restitution to customers. Normalized IT infrastructure of corporate acquisitions. Acted as technical escalation resource for server and storage team, in a mixed CentOS Linux and Windows environment over VMWare. Served as Chief of Staff for VP of Technical Operations. Engaged with agile PMO to prioritize and deliver projects. Collaborated with software architect to break up monolithic applications and redeploy as microservices.

4/10 – 4/15 Managed technical operations and site reliability engineering of Nokia (Ovi) Store, comprised of an App Store, Payments System, and Identity Management, running on a LAMP stack over Red Hat Linux, on both physical servers and Red Hat Private Cloud. Led teams located in Helsinki, Boston, Vancouver, and Beijing. Maintained stable, secure, and performant platform of 3rd-largest app ecosystem globally, growing to record traffic of 17.6 million downloads per day. Acted as a horizontal service in Payments and Accounts, offering billing with 150 global cell carriers and identity management solutions with 80 million active users. Supported development teams operating in agile and continuous integration practices. Oversaw Security and Privacy activities of the division. Administered unit budget in excess of 9 million Euro. Migrated Cloud Services from AWS to Azure.4/15 – 1/17 Managed service delivery and transition of computing resources into Microsoft’s datacenters, to deploy Cloud and hosted services. Directed deployment personnel to successfully deliver capacity for Skype, CRMOnline, Azure AD, Exchange Online Protection, and Azure Key Vault. Led incident management to resolve issues with deployments. Led team contributing to design of Microsoft’s next generation of Cloud computing infrastructure.

Managed systems and storage group personnel, comprised of UNIX and Windows systems engineers, storage administrators, and Exchange administrators, in a mixed Solaris and Windows environment, with VMWare. Collaborated with international peers on design and deployment of global deliverables. Maintained data in a manner compliant with NASD and SEC regulations. Provided oversight on corporate messaging systems and Windows infrastructure. Planned and implemented growth of enterprise solutions (Documentum/TIBCO/Tivoli/CRD). Oversaw planning, operations, and administration of local heterogeneous data center. Acted as technical escalation resource for troubleshooting.

Managed engineering division of Sun Microsystem's 4th-largest Federal reseller, located in several offices across the continental US and Hawai'i. Provided oversight on internal IT operations. Architected and deployed solutions appropriate to clients' needs, in both commercial and government arenas. Acted as lead engineer for infrastructure design. Presented solutions architectures to clients. Deployed as primary sales engineering resource. Delivered solutions on clients’ premises. Taught Sun authorized systems administration courses. Held DoD Secret clearance.

Managed UNIX systems, storage, network, and telecommunication teams. Assigned and coordinated overall activities of personnel to achieve and maintain designated Service Levels for LAN/WAN connectivity, UNIX and Linux servers, and telecommunications systems. Acted as technical escalation resource for server group to aid in troubleshooting. Managed border security services. Planned and managed unit budget. Delivered upgrades to infrastructure for HIPAA compliance.

Supported development and production servers for java-based, client-server applications on Linux and Solaris systems. Directed the activities of systems administration staff. Managed telecommunications system. Moved corporation from startup network and telecommunication infrastructure to enterprise-class infrastructure. Advised management of security and resource impact of internally developed software. Implemented new network services to increase ease of use for staff.

Architected and implemented UNIX-based solutions for a variety of clients across the U.S. Performed storage management audits. Wrote remediation plans for disaster recovery. Performed systems administration tasks. Supported client production environments. Client assignments included: Disney Internet Group, Consulting Psychologists Press, Navisite, GTEI, Fidelity Management Company, Scudder Kemper Investments, Space Imaging, Atlantic Aerospace Engineering, and O.C. Tanner.

Built and maintained infrastructure in a Solaris and RedHat Linux environment, for an online, current-awareness product. Supported SAAS product for enterprise customers. Designed and implemented corporate data backup strategy. Resolved incidents and outages in production and development environments. Managed firewalls and monitored server security. Performed capacity planning.