• Manage IT budget to ensure maximum profitability and cost control.• Identify technology needs through comprehensive needs assessment and review of process improvement opportunities and competitive innovation strategies. • Effectively manage comprehensive national infrastructure for nine locations serving the geotechnical support industry.• Train and mentor IT support staff and back-end developers to achieve objectives.• Identify, vet, and manage technology vendors to performance expectations.Notable Achievements:• Generated savings of $100K+ per year through effective telecom network management.• Consistently excelled managing key projects, including:• Rollout of Epicor ERP system • VEEAM disaster recovery • MPLS to Velocloud SDWAN network • Sophos and Forticlient VPN Connectivity • UCaaS RingCentral rollout • Implementation of Active Directory • DNS • DHCP • LDAP • Sophos Cloud-based Network Firewall and Endpoint Protection • Sophos Wireless Cloud Based Management System • Sophos Mobile Management System • Sophos and Fortigate VPN connectivity • Connectwise Hardware Management System • Smart Deploy Computer Imaging Server • Point of Rental Management Server • Transitioned Office365 to Cloud Based Exchange with AI email filtration system. • Managed replacement and standardization of all printers to centralized vendor and implemented Print Logic printer management system.

Direct Reports: 10 Technical Analysts I & II• Enterprise Choc-12 and MetroE Project Manager for the Midwest Region.• Subject matter expert (SME) for Retail SME Team serving Great Lakes Region for desktop, retail IT infrastructure, and network architecture.• Led and significantly improved operations of retail sales systems.• Oversaw major retail builds in MI, IN, KY, including IT purchasing and vendor management, under budget and within target timeframes.Notable Achievements:• Consistently achieved best overall mean time to resolution (2010 – 2017) for retail sales systems.• Successfully completed nationwide Choc12 network migration on time/under budget.• Dramatically improved enterprise sales systems through multi-channel collaboration between business and software domains.• Consistently executed multiple new retail store builds and remodels to competitively widen the Great Lakes Region enterprise footprint.• Led the functional reliance of retail and HQ network hardware resulting in unprecedented availability rankings throughout the U.S.

Business Systems Consulting Services;Microsoft Server Installation, Laptop Installation and RepairHP Certified Reseller; Wyse Thin Client Systems;Citrix Server Installation and AdministrationNetwork and Firewall InstallationTelecommunications Services

• Managed end-to-end CMHC behavioral healthcare electronic records and billing system.• Presented innovative Citrix virtual machine infrastructure to National CMHC User Group.• Successfully merged nine behavioral healthcare clinics in the West Michigan area.• Researched, designed and executed an emerging technological infrastructure for the business operation which provided the organization with an advanced healthcare system.• Created a corporate public presence that increased revenue for non-profit organization.• Technologically enabled corporation to achieve the Gold Seal with the Joint Commission of Accredited Healthcare Organizations (JCAHO).• Responsible for the planning, design, implementation, organization and operation of WatchGuard Firewalls based perimeter security network and network security devices. • Developed and implemented the Disaster Recovery Strategies and Planning, executing recovery procedures and testing solutions. • Directed conceptual, strategic and tactical creation of robust, integrated website and web application solutions using HTML and JavaScript and managed multiple simultaneous projects successfully. • Implemented Citrix Metaframe Server Farm, Microsoft Active Directory Servers, Thin Client Systems and Storage Area Network (SAN).• Provided technical, system and operational support for multiple behavioral healthcare locations statewide which included 250+ employees.

• Upgraded corporate hardware and operating systems to Windows 95 resulting in improved productivity. • Implemented a new Microsoft Windows Operating system for 500+ end users within the organization.

• Created and maintained computer inventory database and application training for end users.• Responsible for troubleshooting tasks on ThinNet and Ethernet networks.• Maintained print servers operating on OS2 Warp Connect, Windows NT server and workstation.• Assisted product managers on client visits ensure product satisfaction.• Provided training for Lotus applications, graphics software, and Microsoft Office applications for end users.• Responsible for maintaining IBS EtherSwitch, ISDN router, modems and backup drives.

provided technical support for St. Mary's staff. Responsible for maintaining computer inventory and maintenance tracking system.Acted as liaison to vendors for hardware purchases.Provided computer and software help desk to end users.Responsible for dial-in access setup for remote clinical sitesInstalled and maintained over 400 personal computers for hospital staff.Provided hardware and software installation for end users.Military Duty

- Served in 927th Tactical Airlift Group / 927th Communications Squadron in role of Apprentice Communications Computer Systems Operator.- Provided switch board, secure computer, and satellite communications support for Military Bases and Mobile Air Fields- Receive Expert Marksman Award for M-16 Rifle- Served in Honor Guard at Lackland AFB, San Antonio, TX- Obtained Top Secret Security Clearance for communications