Joseph Papalia Email & Phone Number

Pittsburgh, PA, US

-Communicate with management about sales goals and progress-Proficient in building rapport and trust with diverse clientele, creating lasting relationships that drive sales growth-Identified customer needs and exceeded expectations through active listening and solution-oriented communication-Improved customer satisfaction score by 10% through Google.

-Managed, hired, mentored and developed 8 employees at branch of 170 cars-Responsible for driving $50K monthly revenues / $600k annually -Set up 5 new corporate accounts and managed current accounts to ensure complete satisfaction-Mitigated risk by securing company assets and mastering compliance for company policy

-Reviewed customer grievances and used creative thinking to determine appropriate resolutions -Monitored individual performance through weekly audits -Increased customer service Net Promoter Score from 73 to 93 by implementing a feedback loop for customers and employees-Earned multiple Top 10 performance ratings based on sales and customer relationships

-Operated daily rental business activities while applying marketing, financial, and operational skills -Showed empathy and patience when solving customer complaints -Created and implemented an ambitious daily customer service plan -Assisted customers in the rental process and qualifications -Enterprise Rent-A-Car: Exceptional Achievement Award 2019

-Led a team of 25 to consistently achieve high standards of cleanliness and guest satisfaction-Fostered a positive and collaborative work environment, resulting in reduced staff turnover and improved morale-Developed and delivered effective training programs for new hires and existing staff, ensuring compliance with safety and cleaning protocols-Resolved.

Pittsburgh, Pennsylvania

-Front desk supervisor making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering inquiries and concerns-Address guest inquiries and concerns efficiently, find solutions to problems, and handle special requests in a friendly and professional manner-Communicate effectively with guests both.