Global Operations Leadership: Built and manage a global operations team, overseeing 4 key pillars of corporate technology: Service Desk, Office Technology / AV, User Lifecycle Administration, and Asset Management & Logistics.Service Desk Development: Designed and implemented and manage a tiered global service desk, enhancing support efficiency and user satisfaction across multiple regions.Office Technology & AV: Lead the design, installation, and maintenance of AV technology and security systems across global office locations, ensuring seamless operations and secure environments.User Lifecycle Administration: Developed and manage user lifecycle processes to streamline onboarding, offboarding, and account management for a rapidly growing workforce.Asset Management & Logistics: Established and maintain a global asset management program, optimizing inventory control and logistics to support Reddit’s expanding needs.Scalable Growth: Played a key role in scaling Reddit’s headcount from 400 to over 2000 employees within 24 months, adapting technology and processes to support significant organizational growth.

- Built the TripActions global IT operations and infrastructure from the ground up during rapid growth phase. - Design, plan & manage the technology and network of all new and existing offices. - Lead & coach an amazing team of IT professionals. - Implemented all existing vendor relationships, systems, and processes. - Exceptional experience with Okta, JAMF, BetterCloud, TeamViewer, Kaseya, Dell Premier, Apple Business, Microsoft Azure AD & Intune, Malwarebytes, Zendesk, Slack, VOIP, Cisco Meraki, Atlassian Jira and Confluence etc.

Manage / Administer all internal systems from design and continued through their life-cycle.- Lead IT purchasing decisions - Oversee over 400 virtual machines performance and security - Provide IT support to entire employee base, including company global field force.- Planned and executed company migration from G-Suite to Office 365- Implemented new backup and disaster recovery hardware and software for all company internal servers and machines. Created protocols for swift recovery in a disaster event.- Create and reinvent company IT on-boarding and termination procedures.- Oversee office expansion projectOwned ITSM- Hardware inventories- Server availability monitoring and metrics- Software inventory and installation- Anti-virus and anti-management- User's activities monitoring- Capacity monitoring- Security management- Storage management- Network capacity and utilization monitoring- Anti-manipulation management

South Florida Regional Area* Coach Financial Advisors on proprietary company software, Microsoft Office, and common business applicationsIn this role I focused on technology support and software adoption in the field. Some of the areas I specialized in: • Preform help-desk support for systems and equipment issues in the field• Primary OS is Microsoft Windows 7 & 10.• Experience with SaaS• Oversee and manage all system sign-on credentials (Active Directory)• Managed system inventory and ticketing using FreshDesk software • Coach Financial Advisors on proprietary software and third party software, including CRM (Microsoft Dynamics), Office 365, BOX, CrashPlan backup and more.• Consult individually with over 150 Financial Advisors and their staff to identify technology gaps in their practice • Help Advisors enhance their online presence through SEO & social media with ongoing management and training • Oversee all video conferencing equipment and traffic • Oversee all A/V for presentations • Work with technology vendors to secure best contract terms/pricing for A/V, Phones & MFP• Plan, schedule, and facilitate classroom or individual technology training • Responsible for new software / hardware technology roll-outs and implementation with continued inventory control* Plan & Manage the technology and networking aspect of a large office relocation projects* Create and monitor project schedules* Oversee all technology vendor activity and contracts• Plan, direct, record, and edit training and informational videos

* Perform full refit of all lobby and guest service computers and POS equipment * Help employees with any technical questions or needs * Operate sound board and projector during presentations and events in auditorium * Prepare boardrooms with computer and display equipment for presentations