Patrick Hyde Email & Phone Number

Springfield, Tn, Us

Nashville, Tn, Us

•Contract work, Provide Technical support as needed•Designed and configured network environment, including running and terminating CAT5/CAT6 cables•Built and setup Windows 2008 R2 server and maintain regularly •Built, setup and configured workstations for company use on their network•Setup and configured antivirus •Configured and setup wireless access point and Wi-Fi access for laptops•Install & maintain HP network printer•Setup and installed QuickBooks 2010 for multi user access•Maintain updates for OS and QuickBooks•Troubleshoot hardware and software issues as they arise

Brentwood, Tn, Us

Brentwood, Tn, Us

•Member of a team tasked with bringing all IT operations in house from MSP•Implemented Remote Management software ScreenConnect•Windows Server 2008,2012, and 2016 configuration and management•Migrating existing servers from MSP datacenter to Microsoft Azure•Implemented Quest KACE for inventory, asset management, patching and imaging•Designed, configured, and tested the Windows 7 and Windows 10 desktop and laptop image•Automated software deployments and imaging tasks utilizing batch and PowerShell scripting•Moving to MDT as an imaging solution to replace Quest KACE appliance•Migrated ~1200 users to Office 365 from on premise Exchange 2010•Migrated ~1200 users from MSP managed Kaspersky anti-virus to CPS managed Kaspersky anti-virus•Deployment of Dell Data Protection Encryption and Cylance AV•Designed and administrator of internal IT Department SharePoint site•Migrated eCW to the eCW cloud environment including upgrades to client software•Support for EMR application eClinicalWorks (eCW)•Configured Cisco phones utilizing CallTower hosted phone system•Document infrastructure information in IT Glue•Participate in weekly change management meetings•Participate in weekly IT project meetings•Vendor management

•Setup and Tore down all technical aspects for the CMA Awards•Staged switches and ran cable for internet and phones for production trucks, stage producers, and other media staff where needed throughout Bridgestone Arena for CMA Awards•Provided IT support during live broadcast of Good Morning America and CMA Awards

Deerfield, Il, Us

•Active Directory support and troubleshooting•Assist QA team with EMR configuration, testing, and SQL queries for EMR databases •Assist QA team with documentation and spreadsheet tracking

Brentwood, Tennessee, Us

•Provided onsite technical implementation and support services for over 60 client infrastructures•Installation and configuration of all current Microsoft Operating Systems (Windows 7, Windows 8, Windows Server 2008/2012)•Office 365 migrations and deployment•Managed client AD environment•Managed virtual servers using VMware and Hyper-V•Network Services (DNS, DHCP, VPN)•Managed Network Printers•On Call Support provided 24/7

Stockholm, Se

•Configured and deployed PC’s, laptops, printers and peripheral equipment•Migration of all PC’s and laptops from XP to Windows 7 using SCCM•Installed and configured software for PC’s and laptops•Implemented desktop hardware and software standards•Provided 2nd level technical support for local office and supported remote users•Assisted with the configuration of servers for the EMA North American enterprise•Assisted with management of server performance to include file servers, database servers, web servers, domain resources, and DHCP and WINS servers for the LAN/WAN•Document all process and changes with servers•Performed system backups and data recovery. Resolve network communication problems•Utilized Service Manager 9 to coordinate support activities•Tracked hardware and software unitizing asset management procedures•Provided weekly status reports to departmental management•Participated in desktop related project as assigned by management•Committed to thorough documentation and knowledge sharing at all times•On-call for afterhours support

Franklin, Tn, Us

•Assessed hospitals and clinics to gather PC Specs and determine if equipment needs upgrading to meet EMR Software requirements.•Installation and configuration of computers, tablets, peripherals, scanners and other equipment as part of an ambulatory EMR deployment including HP desktops and Fujitsu tablets.•Imaged PCs and Tablets to local IT specifications using Acronis or Windows Deployment Services using VMware Server 2.0 and SCCM OSD. •Migration of user data from the old hardware to the new hardware•Migration from legacy workgroups and/or legacy domains to CHS corporate domain•Management of PC accounts in Active Directory using Active Role Server•Installation & Support for Nuance Dragon Medical 10.1 software•Installation and configuration of expreSSO single sign on software and devices•Installation and configuration of HP network printers•Troubleshoot hardware and software issues as they arise•Trained users on the functionality of the new Fujitsu tablets•Maintained extensive documentation for deployed devices at each location •Travel across United States to hospitals and clinics

Nashville, Tn, Us

•Supported and Maintained Baptist Campus with 4 clinics onsite and 30+ remote clinics throughout Middle Tennessee and Southern Kentucky – maintain inventory of equipment at all facilities•Maintenance and support of Active Directory Domain Services, related hardware, and technologies•Maintenance and support of DNS and WINS•Maintained VMware virtual servers in a vSphere 4.0 environment including basic server troubleshooting, confirming backups, and recovering user files from backups. •Maintained 75+ virtual Citrix servers using Citrix Desktop including user account maintenance, hosting applications, and supporting user sessions•Assisted with Data Center Colo move including un-racking and re-racking servers, switches, routers, etc. •Maintained SharePoint site, user access, resetting passwords, managing documents, etc. •Maintained Anti-Virus for 600+ computers using Symantec Endpoint Protection & Kaspersky•Software application support for various medical systems including Citrix hosted applications, NextGen, Allscripts TouchChart, eClinicalWorks, Amazing Charts•Installation & Support for Nuance Dragon Medical 10.1 software•Desktop support for Windows XP, Vista, & Windows 7•Configured and imaged Dell desktops and laptops as well as Fujitsu laptops using Acronis•Supported some Apple products such as iMac, Macbook, & iPad •Applied mandated software patches to existing applications and OS using WSUS server•Configured and maintained Wireless Access Points across our corporate network.•Configured Wi-Fi on laptops to connect via wireless connection to the corporate network•Setup & configured use of Verizon & AT&T air cards to allow access to certain Citrix applications outside of corporate network.•Cell Phone & Pager Support including Android, Blackberry, & iPhone handsets•Supported Nortel IP phone system•Resolution of Help Desk trouble tickets using Spiceworks ticketing system•Printer / Copier / Fax Deployment & Maintenance

Charlotte, Nc, Us

•Reimaged PC’s via Altiris deployment consoles•Worked HP Open View and EIS Ticketing system•PC Asset replacement•Help Desk environment

Us

•Assisted the Network Administrator in managing and maintaining a Windows Server 2003 based network for 150+ users. Support existing and new users with computers and peripherals as well as troubleshooting, training and assistance in common desktop applications including Office and proprietary event software•Provided end-users with support for applications on the end-user’s workstations•Troubleshoot hardware or software malfunctions•Worked with Third-Party support for hardware and software issues•Installed and configured new computers and laptops per build instructions and acclimate new users to corporate network.•Maintained Inventory of all hardware and software versions in use. Upgrade software as allowed•Managed site Anti-Virus infrastructure including, but not limited to, ensuring installation of A/V clients, appropriate communication between all PCs & Laptops and A/V monitoring infrastructure, timely response to virus alerts from monitoring infrastructure and updating virus signatures and scanning engines in a timely manner•Assisted Local Administrator as required•Became comfortable working with managed switches and wireless access points•Planed new projects and develop solutions for existing projects.•Developed and maintain relevant documentation as needed•Modified VLANs in existing switches to work with requirements provided in documentation.

Information Technology

Mcsa, Microsoft Certified Systems Administrator

Associate Of Arts, Information Technology, Information Technology

Electrical And Electronics Engineering

Diploma, General Studies