Lead a team of incredibly talented frontline managers and CSMs to deliver customer value, and drive both retention and growth, for the Major Accounts (Strategic Accounts and Key Accounts) segment across North America within LinkedIn's $1BN+ Sales Solutions line of business (LSS).

Led a team of amazing Customer Success Managers and Customer Success Analysts focused on driving success for some of LinkedIn's most strategic and complex customers within the Search & Staffing vertical of the Talent Solutions line of business (LTS).

• Led a product platform development project for a top 5 global payments (Fintech) organization; coordinated the development and go-to-market strategy, to include the digital marketing plan, for a new consumer installments product• Managed 6 distinct workstreams tasked with the design and build of the platform and the configuration of new products • Constructed the program roadmap for implementation and the plan to integrate new/existing products with the platform• Managed a… Show more • Led a product platform development project for a top 5 global payments (Fintech) organization; coordinated the development and go-to-market strategy, to include the digital marketing plan, for a new consumer installments product• Managed 6 distinct workstreams tasked with the design and build of the platform and the configuration of new products • Constructed the program roadmap for implementation and the plan to integrate new/existing products with the platform• Managed a globally dispersed account team responsible for sales and project delivery for a financial services client; partnered with client executives to strengthen relationships and developed strategic initiatives ensuring overall customer success• Led a team in the creation of enhanced client authentication solutions for a global insurance company; defined vision and KPIs, improved operational efficiency, and built relationships with client executives to garner buy-in of recommendations Show less

• Led the implementation of a $300MM finance transformation project with a top 10 global bank that enabled the U.S. business to operate on a common, global platform; included executive reporting and oversight of all core systems• Managed testing bed for 40,000+ test cases and 19,000+ defects across various systems for 5 lines of business• Planned and executed 5 distinct dress rehearsals in preparation for a Go Live implementation • Led a 55-person team in a strategic and… Show more • Led the implementation of a $300MM finance transformation project with a top 10 global bank that enabled the U.S. business to operate on a common, global platform; included executive reporting and oversight of all core systems• Managed testing bed for 40,000+ test cases and 19,000+ defects across various systems for 5 lines of business• Planned and executed 5 distinct dress rehearsals in preparation for a Go Live implementation • Led a 55-person team in a strategic and confidential engagement for a leading global financial institution; synchronized communications and efforts for workstreams across multiple international and domestic locations • Analyzed IT infrastructure and application topology for buyer and target; determined synergies and developed integration strategy in preparation for an investment management firm acquiring a global financial institution’s mutual fund business Show less

• Evaluated operations processes for a project targeting over $200MM in inventory reduction for a helicopter manufacturer• Analyzed procurement procedures for 20,000+ aircraft parts and identified $27MM of opportunity for inventory reduction

• Commander of a 165-soldier unit tasked with carrying out a wide array of military operations worldwide; planned and led execution of all operations for the company; responsible for training, mentorship, and welfare of all personnel• Designed and implemented a long-term training plan that led to unit earning the highest rating in the Battalion during training evaluations (1st out of 5 units)• Developed and implemented an innovative maintenance program; identified efficiency gaps and… Show more • Commander of a 165-soldier unit tasked with carrying out a wide array of military operations worldwide; planned and led execution of all operations for the company; responsible for training, mentorship, and welfare of all personnel• Designed and implemented a long-term training plan that led to unit earning the highest rating in the Battalion during training evaluations (1st out of 5 units)• Developed and implemented an innovative maintenance program; identified efficiency gaps and streamlined care of over $72MM worth of equipment, leading to a 35% decrease in lost or damaged items• Created an internal leadership development program and personally mentored 10 officers, of which 8 were promoted Show less

• Second in command of a 120-soldier light infantry company in the Army’s foremost ceremonial unit; responsible for all officer training, logistical, and budgeting requirements of the company• Selected to turn around an underperforming unit (14th out of 14); led them to a rating of 2nd out of 14 units in 18 months by synthesizing key data points, designing innovative development programs, and restructuring processes• Selected to represent the U.S. Army at the Expeditionary Warfare… Show more • Second in command of a 120-soldier light infantry company in the Army’s foremost ceremonial unit; responsible for all officer training, logistical, and budgeting requirements of the company• Selected to turn around an underperforming unit (14th out of 14); led them to a rating of 2nd out of 14 units in 18 months by synthesizing key data points, designing innovative development programs, and restructuring processes• Selected to represent the U.S. Army at the Expeditionary Warfare School, the U.S. Marine Corps' premier strategy school Show less

• Planned, executed, and supervised all combat operations for a 45-soldier airborne infantry unit; worked directly with local leaders to bolster security throughout southern and eastern Afghanistan• Organized deployment of $26MM worth of equipment from the U.S. to Afghanistan resulting in zero losses or damages• Led 45-member team on over 300 combat patrols in a volatile area of Afghanistan; resulted in 2 newly established police stations, 2 safe local elections, and a new commercial… Show more • Planned, executed, and supervised all combat operations for a 45-soldier airborne infantry unit; worked directly with local leaders to bolster security throughout southern and eastern Afghanistan• Organized deployment of $26MM worth of equipment from the U.S. to Afghanistan resulting in zero losses or damages• Led 45-member team on over 300 combat patrols in a volatile area of Afghanistan; resulted in 2 newly established police stations, 2 safe local elections, and a new commercial market district Show less

• Planned and supervised peer officers during various training exercises• Graduate of U.S. Army Ranger School and Airborne School • Honor graduate of the Infantry Basic Officer Leadership Course