Joseph Bannon Email & Phone Number

Cambridge, Ma, Us

Los Angeles, California, Us

The Mobility Open Blockchain Initiative (MOBI) is creating standards for, and building Web3 digital infrastructure to support connected eco-systems and Internet of Things commerce. MOBI is a global nonprofit smart mobility consortium creating trusted digital identities with self-sovereign data for individuals, organizations, things and more. I was introduced to MOBI during my time at OPENLANE (NYSE: KAR) and became a founding member of the Vehicle Identity (VID) and Electric Vehicle to Grid Integration (EVGI) Working Groups. More recently, I have contributed to the efforts of the Finance, Securitization and Smart Contract Working Group (FSSC).As the future success of smart mobility depends on compatible public infrastructure and forward-thinking sustainable policies, I help connect governments, NGOs, and academic/research institutions with OEMs, Technology Providers and other Thought Leaders in the New Economy of Movement. This encourages the contribution of members and their unique expertise across mobility ecosystems. Together, we at MOBI work on use cases that improve efficiency, environmental sustainability, data privacy, and smart city strategies alongside industry leaders in the mobility sector.

Mclean, Va, Us

Led global teams delivering innovative AI, Blockchain, Cloud Data Analytics / Visualization and Process Automation technology to OEM's and Insurance Providers and Underwriters. Responsible for partnerships, public speaking engagements and content for marketing and public relations efforts.I managed a global team creating a smartphone app and blockchain-based NFT auction to a global OEM's R&D team. Built a cloud-based and automated insurance claims digital process improvement platform for subrogation loss recovery improvement. Led sales and marketing efforts and created go-to-market strategies for DMI's AI-automated inspection technology in the automotive manufacturing, sales and lease-end return and remarking industries.

Carmel, In, Us

Strategic executive leading efforts to align KAR’s board and senior team to prioritize investment, identify and manage risk and make business decisions to extend KAR's global footprint and continue to grow revenue. Reporting to the COO and responsible for strategic planning and board communications, business unit partnerships and product innovation initiatives. Key areas of responsibility:-Strategic planning-Business and competitive intelligence-Customer experience-Market analysis and due diligence-Innovation and product management-Partnerships and growth opportunities-Risk management and reportingLed and reported out on business and competitive intelligence, partnered with chief economist on board and social content. Participated in M&A discussions and long-term goal setting workshops with executive leadership. Wrote RFPs for and ran with several strategic partners, including ALG / TRUECar, Alix Partners, Boston Consulting Group, MOBI and PwC, among others. Established and led KAR's blockchain thought-leadership team and innovation think tank including KAR's company-wide "innovation challenge" initiative. Restarted and revitalized customer experience research, evolving a Qualtrics-based effort into one using Salesforce and GetFeedback to re-establish overall dealer buyer NPS benchmarks and provide results to senior leadership.

Atlanta, Ga, Us

Developed business and competitive intelligence and the strategic planning framework for the AutoTrader Group (ATG) of companies as it was integrated with Manheim Remarketing, Inc. into Cox Automotive. This included:-Short, Mid- and Long-Term (LRP) revenue goal planning-Business and competitive intelligence, market analysis-M&A targets, strategies and due diligence, integration-New eCommerce startups and product developmentLed the Cox Automotive strategy team and consulting vendors in conducting industry analysis, business and competitive intelligence, marketing research. Managed RFPs and engagements Bain and Co.,, North Highland, and others, to develop POV on trends impacting the business. Facilitated executive decision-making on the company’s long-range plan, creating a global automotive portfolio and strategy for Cox Automotive to be created within Cox Enterprises, Inc.

Atlanta, Ga, Us

Led contact center strategy and technology deployments or CRM and Telephony Infrastructure. Managed teams responsible for the installation, configuration and reporting from CRM (Miscrosoft Dynamics), Quality Monitoring and Analytics (Verint) and IVR and Dialer (Avaya) technology.Expert in launching and improving customer experience strategy, service delivery, sales management, and large-scale business and technical initiatives:-Won COO’s Operational Excellence Award for installing a new $1MM+ CRM system within time and budget parameters-Maximized customer service performance through technical strategies and call center technologypurchases, managing configuration and requirements, installation and maintenance (Microsoft Dynamics, Avaya, Verint)-Featured speaker and blogger, representing AutoTrader at conferences and with partners including: ICMI’s Global Contact Center Conference and Expo and Call Center Success Summits and ICMI Conference Planning Board as Board Member and Conference Planner Represented company at industry events and trade show speaking engagements, ex. http://www.icmi.com/~/media/Files/Events/Course-Resources/ACCE2011/Session-107/107_JBannon_Social2ACCE.ashx

Atlanta, Ga, Us

Management of 100+ person sales and customer support contact centerKEY CONTRIBUTIONS AT AUTOTRADER:• Managed a 100+ person in- and out-bound over the phone customer service and sales organization, including the installation of new Avaya, LivePerson, Verint and Microsoft Dynamics call center technology• Led efforts to introduce Social CRM strategies and techniques to address the growing use of social media sites such as Facebook by customers seeking to resolve customer service issues with Autotrader. Represented Autotrader and presented white papers on those efforts at ICMI Contact Center Conferences in New Orleans and Seattle

Atlanta, Ga, Us

Ran the day to day operations of an advertising business unit focused on eCommerce at AutoTrader.com and drove revenues over $70MM for consumer and $5MM for dealer. Partnered with Product Development and IT on re-launching our eCommerce website, managed an outbound telemarketing team and was the liaison between AutoTrader.com and AutoTrader Publishing.

Atlanta, Ga, Us

Started a new outbound tele-sales division which grew B2B revenues from $0 to $400,000 per month. Managed 40 person telemarketing team, all hiring and training and managed marketing, product and pricing strategy.In 2004 I co-founded AutoTrader's house rock band, RoadKill and began playing for company and charity events - eventually performing seven years in a row (2007 - 2014) at The American Cancer Society's Relay for Life event.

Atlanta, Georgia, Us

Led employer branding and recruitment advertising and multi-media advertising and consulting engagements for Cox Media properties nationwide. Led marketing, product, sales and technology development for AJCJOBS.com startup.Made introductions to and led sales calls on ad agencies and client prospects while counseling Cox media companies and their employees on Broadcast, Internet and Newspaper business development activity in the employment advertising space, including developing over the air employer branding campaigns for Cox Television and Cox Radio stations.Developed nursing careers and education co-op programs in partnership with Cox Television stations in Atlanta, Orlando and Pittsburgh and the National Association for Health Care Recruitment, the Florida Hospital Association and other national health care and nursing organizations. Featured speaker at events including the National Association for Health Care Recruitment Conferences and at J. Walter Thompson's Worldwide Management Conference in Cabo San Lucas.Led engagements with advertising industry executives including senior executives at J. Walter Thompson, TMP Worldwide, Bernard Hodes and with advertising and media industry groups such as The Ad Council, IMDiversity, Inc. and The Walter Kaitz Foundation.

Managed day-to-day agency operations including account service and creative development. Developed new business and managed the agency's response to and participation in RFPs. Instrumental in winning new accounts, including Tenet Healthcare, Compaq Computer Corporation, Comerica Bank, General Instrument, Wells Fargo and GTE. Led account service, creative and branding strategy for national accounts, including The Walter Kaitz Foundation, Tenet Health Care, Wells Fargo, GTE, Comerica Bank, EDS, Capital One, Compaq Computer Corp and General Instrument.Represented the agency at national events such as NAHCR, SHRM, The Western Show and served as a board member on the Employment Management Association.

Weston, Ma, Us

Recruited to run the Atlanta office of TMP Worldwide, I managed activities including account direction and service, creative and new business development, including business development for Monster.com.Led pioneering online recruitment efforts at the Monster Board and TMP Worldwide (now Monster Worldwide - registered as The Monster Board, this was the 454th website ever registered) and became an evangelist for online recruiting, including client and industry presentations and training. Directed new business and national accounts for monster.com including Blockbuster, Bellsouth, Microsoft and Children's Healthcare of Atlanta, Scottish Rite Children's Medical Center (now CHOA) and Emory University School of Nursing, among others.Won sales awards for my efforts in securing the largest (at the time) contract for Monster ever sold, to help Blockbuster move its headquarters from Fort Lauderdale, FL to Dallas, TX.

Bachelor Of Science (B.S.), Advertising

Master Of Business Administration (M.B.A.)