•Responsible for mission planning, coordination, preflight inspections, launch, flight control, and recovery of the $1.2 million Shadow 200 Tactical Unmanned Aerial Vehicle•Duties include emplacement of the Shadow 200 support equipment including the Ground Control Station, Tactical Automated Landing System, arresting gear, and Ground Data Terminal•Flew joint training and support missions in garrison in order to provide aerial footage of Combat Engineers and Military Police•Documented and maintained the flight records for 15 UAV operators •Went above and beyond pay-grade duties when using the Centralized Aviation Flight Records System (CAFRS); was the only Soldier in the entire 4th Brigade Combat Team able to do so – 1 out of over 5000 personnel; successful flight records management earned a score of 98% on an Army Aviation Readiness Inspection•Developed database to help ensure all personal had all necessary documentation, updates, and medical clearances needed for full certified flight duties•Assisted in the development of the unit Standard Operating Procedures

•Team member of a highly motived Technical Support/Sales Team•Conducted trouble-shooting of real time issues of Unix and Windows based servers; served as a second line technical consultant for all customer support issues•Calibrated and configured POP and IMAP email accounts on server side clients and Outlook, Mac Mail, or Thunderbird consumer based email clients•Proactive up-sale of products to customers resulting in two consecutive quarterly awards for Top 10% Sellers in the company

•Served as a customer service representative; effectively communicated mechanical problems and recommended solutions to customers in clear and concise terms•Provided quality assurance and technical oversight of all repair operations at a 15-bay Service Facility•Provided technical expertise in the proper selection and sale of replacement parts •Established new policies and procedures for the recommendation of additional services to customers in order to meet and exceed sales quotas

•Accurately counted and dispensed customer prescription orders•Transported and delivered orders to elderly or homebound patients and customers•Provided customer sales advice; maintained a friendly hospitable atmosphere at all times