Joseph Petry Email & Phone Number

Mars, Pennsylvania, United States

Through my self-taught artistic journey, I have learned the importance of patience and persistence. Finding tranquility and serenity at the end of my creative process. Striving to create collectible pieces of art that awaken an intense emotional response with my collectors.

Clarks Summit, Pa

Owner of small business whose goal is to identify the customer's problem, then find realistic solutions. Consultant for several IT/Telecommunication Firms: TelAid, Peak Systems, and Office Supply Depot. As a Field Support Engineer my primary tasks include being the eyes and ears of telephone help desk/support, and troubleshooting existing problems with solutions provided by tech support.• Achieved senior field technician for high level of productivity, attention to detail, and customer service.• Earned solid reputation for resolving complex issues and providing exceptional customer service.• Assisted end users with any questions or concerns with computer issues.• Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas.• Familiarity with Active Directory within 2008 Server environment preforming basic troubleshooting of users.• Several large projects, Avon Sales reps and Morgan Stanley Smith Barney, preforming Windows migrations from XP to Vista/7 environments. • Merrill Lynch rollout project for upgrade of analog voice system to VOIP voice system.

Cranberry Township, Pa

Member of technical support team responsible for troubleshooting customer’s technical issues. Utilizing proprietary ticket system to track and document all issues reported via chat, emails, and phone calls.• Utilize customer service and troubleshooting skills to repair customers IT issues• Escalate troubling issues to higher tiers• Document all communication between customers and/or escalation teams

Pittsburgh, Pa

Member of technical support team responsible for connecting, configuring, and offer ongoing technical support for proprietary software used by convenience stores. Utilizing Salesforce ticket system to track and document all issues reported via online forms, emails, and phone calls.• Implementing connections and configuration of new stations to our cloud based software package. ◦ Configure stores network to allow PPTP and Protocol 47 outbound. ◦ Preformed connection tests via VPN access to servers. ◦ Connected stations using either a custom built router or proprietary software through a serial connection to the cash registers. ◦ Connected Tank Gauging systems to software using serial communication ports via a moxa unit or Ethernet communication port.• Configure new and maintain existing database of vendors supporting EDI, Electronic Data Invoice. Help customers trouble shoot existing EDIs incorrectly processed by server parser.

Corporate Offices, Avoca, Pa

Member of small team accountable for supporting all company owned IT equipment including computers, servers, and printers. Utilizing existing paper/email ticketing system to track and document all issues reported via emails or phone calls.

Clarks Summit, Pa

Member of small team accountable for supporting all college owned IT equipment including classroom Audio/Video equipment, Printers, and Computers. Utilizing Kayako ticket system to track and document all issues reported via online forms, emails, and phone calls.• Perform routine maintenance on all classroom equipment.• First responder to emergency service calls.

Member of small team accountable for receiving, troubleshooting and resolving semi-custom cabinet orders made by customers. Utilizing pre-existing customer relationship management system to answer and clarify situations with customers such as order status, product specification, product design, and shipping details. Primary contact for custom cabinet orders, developing and revising Architectural CAD drawings needed for manufacturing.• Played key role in support center improving responsiveness and customer satisfaction.• Selected to create CAD drawings for $1.5M kitchen.

Accountable for developing and revising CAD drawings for use during installation of furniture in corporate, hospitality, and residential settings. Project manager for office-wide computer upgrade. Utilizing skills acquired during education, developed a plan of action, budget for new equipment, and implementation of computer upgrade. Configured computers and troubleshooted for problems. Proactively identified potential problem areas for office network and initiated analysis and resolutions.• Optimized computer systems performance. Responding to system hardware/software error messages, storage and hardware configuration problems.• Key team member linking sales and installation departments, acknowledged for hard worker and teamwork.

Bs, Computer Science, Mathematics, Statistics

Cad Certification, Cad Certification