Joseph Pham Email & Phone Number

Wilmington, NC, US

Wilmington, NC, US

San Francisco, CA, US

• Responsible for participating in all stages of the nCino banking application implementation (discovery, configuration, testing, deployment, post go-live support). Project responsibilities include; gathering client.
• Manage implementation process which includes collaborative consultation with the client, requirements definition, solution design, configuration, unit and integration testing, training and full deployment
• Document/validate banking business requirements and map to the financial services functionality
• Provide oversight to configuration of loan origination process
• Conduct consulting sessions (phone/in-person) and document with meeting minutes
• Attend internal project meetings and provide status on activities and deliverables

Jacksonville, FL, US

• Responsible for program execution coaching, coordination of dependent teams, regular syncs, communication of expectations, and risk mitigation. Serves as Dev Manager, QA Manager, and Scrum Master as escalation and.
• Support Sales Management by ensuring FIS Digital One Account Open application met appropriate quality standards to support 88 clients live and 62 clients taking applications.
• Decreased time to market through Agile delivery and automation of repeatable operational processes to ensure value delivery and continuous improvement.
• Implemented process improvements that ensured uninterrupted move from JIRA to Rally with zero data loss.
• Provided JIRA Administrative support to maintain users and streamline fields to increase efficiency
• Served as SAFe Scrum Master to ensure teams achieved goals through coaching, mentoring, and smooth facilitation of processes to support Core Integration and IDP Migration trains.

Jacksonville, FL, US

• Responsible for defining QA strategy, approach, and execution in development projects.Duties for this position includes:
• Responsible for defining QA strategy, approach, and execution in development projects.
• Managed test automation projects and provided leadership to the QA automation engineers.
• Ensured that the development teams adhere to the principles, guidelines and best practices of the QA strategy as defined.
• Triage defects and provide data analysis and troubleshooting support.
• Provided technical expertise in Test Automation, Testing Methodologies, Testing Processes, Tools and Techniques across teams.

Global, US

• Automation Test Lead responsible for leading a team of testers to meet quality assurance goals. Duties for this position include:
• Lead team of 10 offshore team members.
• Monitor analysis, design, implementation, and execution of the test cases, test procedures, and test suites.
• Conduct complex testing analysis on various phases of network systems development including unit, integration, systems testing, regression, interoperability testing, and customer acceptance plans to maintain the.
• Develop, implement, and maintain test processes.
• Maintain record of test progress, documents test results, and reports.

Volunteer - Non-profit organizationSupported campaign events for cyclists to meet up and raise awareness for the need of organ donors.

Hanover, MD, US

• Responsible for designing, creating, and implementing test plans for various platforms in the Capital One Bank application portfolio.Duties for this position include:
• Review requirements, technical specifications, and business processes related to Enterprise standards.
• Convert customer business requirements into detailed test case scenarios and technical requirements to ensure full scope testing.
• Build precise and structured presentations and present to senior management and line of business owners for approval.
• Responsible for all process documents and scripts to maintain the highest level of consistency for bank integration.Key accomplishments include:
• Total reduction of the manual cycle testing process by 30%.

Austin, TX, US

• Self Marketing and Promotion
• Advertising and Design
• Solid understanding of real estate market trends

• Project manager responsible for monitoring and enforcing rules engine for all logistics against monthly forecasting and sales goals. Duties for this position include:
• Regional sales manager for tri-state area marketing office which included TX, AR, and LA.
• Designed and implemented a full service Internet presence supporting a collaborative eCommerce solution which increased product awareness to customers resulting in 30% annual sales increase.
• Customized existing domestic and international purchasing systems to improve inventory management throughout the Enterprise.
• Developed custom integrated solutions based on customer requirements and specifications leveraging their existing infrastructure. Key accomplishments include:
• Consistently exceeded corporate quarterly sales goals resulting in recalibration of sales requirements for existing teams.

Charlotte, NC, US

• Responsible for all executive profile management functions and back office processing for clients with combined assets of 1 million. Duties for this position include:
• Cross-training team members to effectively perform all teller and banker and online banking transactions.
• Established procedures for balanced cash, notes, and coins resulting in a 9.8% improvement in the back office efficiency rate.
• Consistently met 105% of quarterly sales goals and built excellent customer relations.Key accomplishments include:
• Designed and implemented new customer relation solutions resulting in 105% of expected quarterly sales.
• Implemented the “360 Coaching Method” for all branch level back office associates.

Biology And Business Administration, B.S.

Master Of Business Administration (Mba)

Trailblazer Rank: Ranger, Superbadges: 4