Joseph Pham Email & Phone Number

Wilmington, Nc, Us

Wilmington, Nc, Us

San Francisco, Ca, Us

Responsible for participating in all stages of the nCino banking application implementation (discovery, configuration, testing, deployment, post go-live support). Project responsibilities include; gathering client requirements, configuring the bank operating solution to meet documented client requirements, setting and managing client expectations, providing guidance to Associate Consultants, identifying risks and communicating issues to the Project Manager.Duties for this position includes:• Manage implementation process which includes collaborative consultation with the client, requirements definition, solution design, configuration, unit and integration testing, training and full deployment• Document/validate banking business requirements and map to the financial services functionality• Provide oversight to configuration of loan origination process• Conduct consulting sessions (phone/in-person) and document with meeting minutes• Attend internal project meetings and provide status on activities and deliverables• Provide clients with follow-up consulting and general assistance in areas of commercial loan origination expertise• Be a “go-to” resource for specific functional areas for both internal and external users• Apply functional and technical expertise to effectively execute requirements definition, solution design, configuration, unit and integration testing, training and full deployment• Consult and advise clients through the implementation process on best practices that maximize value and return on investment• Collaborate with the project team, internal partners, external client, and third parties to ensure the successful delivery of the application• Responsible for managing the integrity, accuracy, and maintenance of data• Provide customer with training as needed

Jacksonville, Fl, Us

Responsible for program execution coaching, coordination of dependent teams, regular syncs, communication of expectations, and risk mitigation. Serves as Dev Manager, QA Manager, and Scrum Master as escalation and resolution point for teams. Guides SAFe Agile transformation for multiple release trains. Duties for this position includes:• Support Sales Management by ensuring FIS Digital One Account Open application met appropriate quality standards to support 88 clients live and 62 clients taking applications.• Decreased time to market through Agile delivery and automation of repeatable operational processes to ensure value delivery and continuous improvement.• Implemented process improvements that ensured uninterrupted move from JIRA to Rally with zero data loss. • Provided JIRA Administrative support to maintain users and streamline fields to increase efficiency• Served as SAFe Scrum Master to ensure teams achieved goals through coaching, mentoring, and smooth facilitation of processes to support Core Integration and IDP Migration trains.• Coordinated with industry compliance consultants and product managers to verify applications meet regulatory compliance, and provided input on product direction to product managers.• Managed full software development lifecycle including testing, implementation, and auditing.• Performed product design and bug verification for Digital One Business Platform IDP Migration• Resolved critical issues and contributed to the business unit/area development.• Identified and allocated technical resources, e.g., DEV, BA, QA analysts to projects within Development. Includes a mix of FTEs assigned to the development organization and purchased resources from other lines of business.• Forecasted resource needs based on an analysis of both portfolio and projected client spend.• Managed QA functional and non-functional testing through GUI and API testing using Postman and REST Assured.

Jacksonville, Fl, Us

Responsible for defining QA strategy, approach, and execution in development projects.Duties for this position includes:• Responsible for defining QA strategy, approach, and execution in development projects.• Managed test automation projects and provided leadership to the QA automation engineers.• Ensured that the development teams adhere to the principles, guidelines and best practices of the QA strategy as defined.• Triage defects and provide data analysis and troubleshooting support.• Provided technical expertise in Test Automation, Testing Methodologies, Testing Processes, Tools and Techniques across teams.• Worked with Test managers, Development managers and the Software Development Director to develop and execute QA strategies to meet and exceed department and corporate quality goals.• Designed and developed software product applications for market sale or large-scale proprietary software applications for internal use.

Global, Us

Automation Test Lead responsible for leading a team of testers to meet quality assurance goals. Duties for this position include:• Lead team of 10 offshore team members.• Monitor analysis, design, implementation, and execution of the test cases, test procedures, and test suites.• Conduct complex testing analysis on various phases of network systems development including unit, integration, systems testing, regression, interoperability testing, and customer acceptance plans to maintain the viability of the system.• Develop, implement, and maintain test processes.• Maintain record of test progress, documents test results, and reports.• Write proposals to recommend process/program and follows through on implementation.• Conduct workshops to capture and document requirements when acting as business analyst role.• Work with clients to determine systems requirement.

Volunteer - Non-profit organizationSupported campaign events for cyclists to meet up and raise awareness for the need of organ donors.

Hanover, Md, Us

Responsible for designing, creating, and implementing test plans for various platforms in the Capital One Bank application portfolio.Duties for this position include:• Review requirements, technical specifications, and business processes related to Enterprise standards.• Convert customer business requirements into detailed test case scenarios and technical requirements to ensure full scope testing.• Build precise and structured presentations and present to senior management and line of business owners for approval.• Responsible for all process documents and scripts to maintain the highest level of consistency for bank integration.Key accomplishments include:• Total reduction of the manual cycle testing process by 30%.• Exceeding the 90% defect rate of all new and existing updates to implementation while improving the Service Level Agreements with all business customers. • Designed and implemented automated printing pathway solution for check encoders, which decreased the existing manual process by 65%.

Austin, Tx, Us

• Self Marketing and Promotion• Advertising and Design• Solid understanding of real estate market trends

Project manager responsible for monitoring and enforcing rules engine for all logistics against monthly forecasting and sales goals. Duties for this position include:• Regional sales manager for tri-state area marketing office which included TX, AR, and LA.• Designed and implemented a full service Internet presence supporting a collaborative eCommerce solution which increased product awareness to customers resulting in 30% annual sales increase. • Customized existing domestic and international purchasing systems to improve inventory management throughout the Enterprise. • Developed custom integrated solutions based on customer requirements and specifications leveraging their existing infrastructure. Key accomplishments include:• Consistently exceeded corporate quarterly sales goals resulting in recalibration of sales requirements for existing teams. • Improved and expanded processing efficiencies by adopting electronic paperless systems resulting in 25% savings of overhead costs.

Charlotte, Nc, Us

Responsible for all executive profile management functions and back office processing for clients with combined assets of 1 million. Duties for this position include:• Cross-training team members to effectively perform all teller and banker and online banking transactions.• Established procedures for balanced cash, notes, and coins resulting in a 9.8% improvement in the back office efficiency rate.• Consistently met 105% of quarterly sales goals and built excellent customer relations.Key accomplishments include:• Designed and implemented new customer relation solutions resulting in 105% of expected quarterly sales.• Implemented the “360 Coaching Method” for all branch level back office associates.

Biology And Business Administration, B.S.

Master Of Business Administration (Mba)

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