Joseph Picariello Email & Phone Number

Home Office

New Jersey

Greater Philadelphia Area

Atco New Jersey

Human Resources Care Agent assisting Active and Retireed Lockheed Martin Employees on their Annual Enrollment in Health Insurance. Topics include Medicare , Medical Insurance, Policy's and Procedures etc

Worked From Home

An Outsourcing Company, This virtual call center operations center supports many vendors including Sprint. Duties Include: Assist customers on a variable of subjects like billing, product troubleshooting, Statement Copy, Billing Adjustments, and Collections.

Call center operations supporting Internal and External Corporate Clients in the Cash Management Department of TD Bank. Duties Include: Check copy: Statement Copy: Research, Product Tutorial Support and Training, Adjustments, New User Logon Assistance, Password Reset, and product troubleshooting. I also supported the department E-Mail box, Topics included: Encoding Errors, Check Copy, Statement Copy, Complex Research and Adjustments, Disputes, Encoding Errors. I also became familiar with other TD bank Departments: Loan Servicing, Deposit Operations, and Foreign Collections: in order to support the corporate client.

Microsoft Office 2007 Certificate Course

Business