Result-oriented, customer focused, pre-sales professional with strong communication andpresentation skills. Possess solid business acumen, passion, and aptitude for understandingcustomer’s business requirements and translating into technical requirements. Well-versed insystems design, installation, maintenance, upgrades, and modifications. Build customer rapport,using consultative approach and becoming the customers trusted advisor, eventually designing and implementing the proper solution that meets all of the customers business requirements.

The Lead Sales Engineer for TELUS Small Business Solutions supporting our TELUS Business Connect cloud based Unified Communications service. Supporting Account Reps and Customers, my role has transformed to a hybrid position as a Sales Specialty Manager; Customer Sales Engineer; Sales instructor/mentor; and Post Sales Provisioning and Support. Of the 16+ years at TELUS, this is the most exciting and rewarding role I have had so far.

• Part of a new TELUS Pre-Sales Engineering team that is responsible for designing Complex Unified Communication Solutions that are based on customer requirements.• Specializing on Voice Over IP (VoIP) and Video Conferencing solutions that integrate with multi-vendor platforms• Review and validate understanding of customer design requirements• Create High-Level Designs and Low-Level Designs for areas of expertise• Follow TELUS and Customer best practices for design documentation.• Responsible to be the customer facing technical prime of the solution from beginning – to - end• Hand off design to implementation engineers or implementation team• Provide peer reviews to deployment engineers to ensure design compliance• Provide technical leadership to survey, deployment, and support engineering teams.• Participate as part of the project leadership team.

- Design Custom Solutions for Customer Premise Networks. Responsible for providing technical ownership of TELUS Professional Services engagements. - Specializing on the Cisco Unified Communications platform, LAN, WLAN, WAN Optimization, and Security.- Secondary vendor focus is on Aruba, Juniper, and Riverbed solutions.- Review and validate understanding of customer design requirements- Create High-Level Designs and Low-Level Designs for areas of expertise- Follow TELUS and Customer best practices for design documentation.- Hand off design to implementation engineers or implementation team- Provide peer reviews to deployment engineers to ensure design compliance- Provide technical leadership to survey, deployment, and support engineering teams.- Participate as part of the project leadership team.- Review and recommend process changes- Coach and mentor other engineers on best practices- Work with Sales engineers to translate initial scope into actionable items- Recent major accomplishments have been the lead designer for the LAN, WLAN, and Unified Communications systems for two major 5 star hotels in Toronto.

Professional Sales Engineer/Architect with wide range of experience in developing complex solutions related to Unified Communications, WI-FI , LAN/WAN.

Various positions over the years. Installation and Repair Technician; Toll Voice Test Center Technician; Data-Route/DatapacTest Center technician; ISDN Test Center Technician; ADSL Test Center Technician.