PROFESSIONAL SUMMARYVersatile, customer-oriented, IT Infrastructure Technologist with 27+ years of extensive experience. Expert in orchestrating the seamless operation of complex network systems and communication platforms. Aiming to leverage deep technical expertise and strategic leadership to drive operational excellence in a progressive organization.Throughout my career and Over the last decade, I played an instrumental role in decision-making and directly oversaw these critical aspects, ensuring seamless operations, optimal resource allocation, and successful transitions, resulting in sustained client satisfaction and business continuity.• Lead a team of 200+ cluster leads, network and security engineers, SOC & NOC level-1to3 engineers, IT tools UC-IP-Telephony engineers, and collaborated with IT professionals in PMO team to ensure the robustness and efficiency of the company's IT infrastructure.As a valued employee at Wipro Limited and Infosys Limited, I was recognized through the awarding of employee stock options, insta awards reflecting my contributions to critical projects and company growth.• Developed and implemented strategic plans for network infrastructure enhancements, ensuring alignment with business objectives.• Supervised the management of IT infra- servers, networking hardware, IP telephony infrastructure, data centers, and cloud services, ensuring high availability and performance.• Directed complex projects from conception to deployment, including resource allocation, timeline management, and budget adherence. Clear understanding on ITAR, NIST- 800-53, ISO 27001, ISO 27018• Fostered strong vendor relationships to negotiate contracts and manage service level & operational level agreements, optimizing cost and service quality.• Implemented risk management strategies to identify and mitigate potential IT infrastructure risks.• Maintained clear communication channels with both technical team members and non-technical stakeholders to ensure alignment and understanding of IT initiatives.• Consistently maintained a calm and composed demeanor during high-pressure situations, diffusing conflicts and ensuring that team goals were not compromised.• Managed the day-to-day operations of the company’s network and unified communication platforms (Avaya, Cisco, Microsoft TEAMS, AudioCodes, Sophos, Prisma cloud, Checkpoint, FortiGate, NicePerfrom, VPI, Varient, Semafone, PRTG, Solarwinds, ManageEngine, HP-NNMi, HP Converge, F5 Big-IP, Citrix ADC, Nortel), ensuring optimal performance and user satisfaction.