Joseph Murage Email & Phone Number

Mwea Kenya

• Performing data backup, virtual servers, active directory, application installation, security, troubleshooting, and product compatibility.• Protecting network through DNS filtering to reduce the chances of virus and malware. Monitors DNS activity and blocks IP addresses for end-users as needed.• Examining antivirus status, shared storage space, and network activity, adjusting network equipment and settings to improve system performance.• Leading implementations, installation, upgrades, migrations, migrations, maintenance, support, and optimization of all devices and communication links.• Providing onsite and virtual support for any hardware and software issues to the company’s onsite and remote employees.• Reviewing the internal and external knowledge base and recommended and performed technical changes or upgrades as necessary.• Assisting the product development team by testing, replicating, documenting software bugs, and making recommendations.

• Identified and investigated network issues, maintained and upgraded hardware and software, and assisted in the server installation.• Assisted in implementations, installation, upgrades, migrations, migrations, maintenance, support, and optimization of all devices and communication links.• Provided onsite and virtual support for any hardware and software issues to the company’s onsite and remote employees.• Reviewed the internal and external knowledge base and recommended and performed technical changes or upgrades as necessary

Kenya

• Assisted in Troubleshooting and resolving hardware and software issues for end-users• Assisted in installing and configuring software applications and updates• Managed user accounts and permissions in Active Directory• Assisted in Providing technical support for remote users via phone and email• Assisted in Monitoring and maintaining network infrastructure, including switches and routers• Conducted regular backups and disaster recovery testing• Collaborated with other IT teams to implement new technologies and systems• Assisted in Conducting security audits and implementing security measures to protect against cyber threats• Assisted in training end-users on new software and hardware systems• Maintained inventory of hardware and software assets and order new equipment as needed.