Manage high profile customer accounts

Conjunction with full time Job this position is part time/contract seasonalMaking Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in personOfficiate at sporting events, games, or competitions, to maintain standards of play and to ensure that game rules are observed.

Prioritize and manage assigned pipeline to meet deadlines and performance metrics. Communicate with borrowers, agents, brokers, and counterparties. Perform file review of complex home loan applications, submit loans to underwriting for review,and ensure all compliance and underwriting guidelines are met.· Collaborate and consult to resolve issues and achieve goals.

Provided administrative support managing various client databases,applications including Zillo Act as a point of contact for the customer keeping them informed throughout the process,Analyze loan-to-value ratio, debt-to-income ratio, credit report, application, income and assets, source of down payment funds and examine supporting documentation to identify potential fraud or misrepresentation. Order and review all third party documentation, including credit checks, title reports, appraisals, verifications of employment Check ratios, and verify accuracy of Automated underwriting system findings and program applicability.

Auditor/Loan Processor Receives executed closing package from the attorney and/or bank office and ensure all documents are completed and executed correctly.Follows up for trailing documents, ex. recorded mortgage, final title policyConvert construction loan to permanent mortgage at the completion of draw period.Communicates with Loan processors and Loan orginators and provideds updates on the fileReviews and Orders homeowners insurance, social security verifications, appraisals, final inspections, surveys, bank verifications of deposit, flood certificates, and title work

Answered inbound customer phone calls, schedule appointments, provide highly detailed information on company’s various programs and services, get back to customers in a timely manner.Spoke to different clients to help with any basic questions pertaining to assigned and scheduled

Operations Specialist III at Bank of America Bankruptcy DeptVerify accuracy of real estate documents and security instruments for Bankruptcy Proof of claim and Motion for relief processes on Chapter 13 and 7 promoted to Subject Matter expertResponsible for training the new hires as they transitoned to there new team guided team members to ensure the procedures practice was accurate commited to the standards and company polices to relay to team members. act as the go to person within the department for questions and problems related to expertise