Joe Pykett Email & Phone Number

England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Aberdeen

Aberdeen, United Kingdom

The duties of this project role included the preliminary information gathering and initial design consultancy for a complete building modernisation. The accelerated development timeframe meant all four of our team running parallel tasks to allow for the most design bandwidth. The design combined multiple research elements to deliver a world class integrated collaboration centre. Challenges included locating data centre space for all back end switching equipment and negotiating storage space in the heavily congested Rubislaw building. The entire 10 million pound refit had to complete in 13 weeks including all technology commissioning and testing.

Aberdeen, United Kingdom

This role carried some hands-on duties similar to the previous support position (below) for both training and overly intricate problem resolution. Also some immediately required services and diplomatic interaction with customers and management to ensure timely delivery of infrastructure services both on and off-shore. Planning duties covering multiple projects including relocating emergency response rooms, training documentation, new office deployment, procedure updates and proactive hardware delivery (including export compliance). The daily organisation of six 2nd/3rd-line technicians and stock control would general expend half the working day. Responsibilities for data centre access control for contractors and new staff were monitored/delegated. Continuous reviews were conducted to improve equipment and process safety in daily operations.Weekly presentational events of companywide seminars were organised and recorded. Some data destruction spot checks were carried out as required.

Aberdeen, United Kingdom

This contract position delivered local and global leveraged infrastructure services to the Aberdeen E&P UK business as well as support to parallel global infrastructure teams. The daily operations mainly cover desk-side and network support but also carry many compliance responsibilities. Good communication and demonstrative abilities are essential to maintain a good rapport with customers and colleagues. Maintaining composure under pressure to deliver project goals and constant service improvements is difficult but extremely rewarding at the same time. Back-room operations include stock management and availability responsibilities, including safe environmental disposal & export audit compliance practices. Front-end operations include hardware/software support and general face-to-face customer services, including procurement, deployment and maintenance of desktop and phone infrastructure. Meeting room priority support and other instant-available services were also covered. Creating procedures and documentation as instructional guides was a frequent requirement. Some fill-in duties are carried out whilst awaiting appointment of a new supervisor. Co-ordination of ad-hoc tasks, meetings and general administration was also required whilst acting as interim team-lead.Emergency Response duties included ‘communications unit leader’ cover, which provides 24/7 call-out support and office-hours system testing & documentation to comply with Sarbanes-Oxley 404 retention legislation.

Aberdeen, United Kingdom

This role was created to fill a contract position for Amec Global IT in Aberdeen. Supporting all distant Scottish Amec sites remotely and some local sites in person as the escalation point for Helpdesk calls. The global ops position covered a huge range of business specific software. Covering around 6 exploration projects and liaising with ConocoPhillips, BG, Wood Group and Worley Parsons staff to provide infrastructure for contract staff on loaned/rented work space.PC deployment and office moves accounted for around half of day to day activities. Whilst hardware repairs (warranty swaps) and the arrangement of, took around a quarter. Finally the last 25% of daily jobs went to procurement and the administration of hardware orders and guidance for users ordering PCs, software and peripherals.