• Established not-for-profit foundation to assist municipalities and communities with the completion and maintenance of their recreational paths

• Manage team of 21, consistently meet and exceed monthly goals averaging $340K+ and investigate all aspects of automobile damage and claims• Lead Customer Service: Improved Customer Service by upgrading communcations with consumers and resolving company complaints efficiently and effectively• Developed and executed processes that enhanced Quality Control • Improved consumable sales by implementing hardware and materials charges• Recruited, interviewed and hired new team… Show more • Manage team of 21, consistently meet and exceed monthly goals averaging $340K+ and investigate all aspects of automobile damage and claims• Lead Customer Service: Improved Customer Service by upgrading communcations with consumers and resolving company complaints efficiently and effectively• Developed and executed processes that enhanced Quality Control • Improved consumable sales by implementing hardware and materials charges• Recruited, interviewed and hired new team members; trained employees in advising, estimating and customer relations• Raise production and morale through better staff communication execution and employee accountability Show less

• Led and trained team of 17 through work flow, morale, production, financial tracking and parts ordering; converted body shop into functional collision shop • Estimated reviews, directed production meetings, oversaw quality control, ordered and tracked parts, closed files and performed research and design for restorations and custom work• Photographed damaged areas, wrote estimates, negotiated repair costs and established value and losses• Implemented SOP’s and acquired new… Show more • Led and trained team of 17 through work flow, morale, production, financial tracking and parts ordering; converted body shop into functional collision shop • Estimated reviews, directed production meetings, oversaw quality control, ordered and tracked parts, closed files and performed research and design for restorations and custom work• Photographed damaged areas, wrote estimates, negotiated repair costs and established value and losses• Implemented SOP’s and acquired new insurance partners• Trained entire body shop team and managed Customer Service department Show less

• Promoted dealership wholesale parts departments to the Chicagoland automotive repair market, including Bob Rohrman, Kia, Acura, Volkswagen, McGrath Lexus, Motor Werks of Barrington, Volvo of Oak Park, Liberty Auto City, John Paul's Greenfield GMC, Sunrise Chevrolet, Al Piemonte Ford, & Nissan