Joseph Goss Email & Phone Number

Denver, Colorado, Us

Lakewood, Co, Us

• Responsible for strategic management of all point of sale machines and associated servers and networks for 160 stores across 20 states, including installation, maintenance, patching, break-fix, uptime, and data management. • Develop, communicate, and execute operating plan for integrity and uptime of all technical systems within grocery chain. • Build and carry out project plans for broad-scale planned maintenance—taking caution to schedule and perform maintenance after store closures—managing timelines and communicating with executive stakeholders throughout. • Identify issues through root cause analysis, addressing the problem and educating internally to avoid repeat challenges.

Louisville, Co, Us

Gaiam was acquired by Sequential Brands in 2016 for $146M, whereupon I was tapped by leadership to manage the IT department, receiving a promotion to IT Department Manager. • Responsible for all hardware and software provisioning, implementation, and end-user training for 150 employees. • Performed research, developed strategic plan, pitched to executives, and earned budget to overhaul, modernize and centralize productivity and communications systems, resulting in more reliable tools for employees to perform job functions.

Louisville, Co, Us

Recruited to Gaiam in 2013 to lead a team of customer-facing service desk employees, blending my passion for leading, educating, and mentoring others with my technology expertise. • Managed team of five dedicated technical customer support representatives, charged with delivering quality service in a timely manner, consistently meeting competitive metrics and customer happiness scores. • Accountable for hiring, onboarding, conflict resolution, performance management, mentorship, talent management, and budget development within the Helpdesk support team. • Created tiered support model, complete with escalation team responsible for complex client issue resolution and expedite requests.

Palo Alto, Ca, Us

Recruited to prestigious, $1.3BN global law firm that earned 7x spot on Fortune's "best companies to work for" list. • Created robust training material available in multiple delivery formats—online, in-person, on paper—to ensure technology was not an inhibitor to performance and success across the firm. • Resolved end-user computer issues with sense of urgency and timeliness, exceeding service level agreements.• Managed IT vendor partnerships and contracts, leveraging strong rapport to resolve complex issues.

Columbus, Oh, Us

Eager to continue blending my education degree with passion for technology, I accepted a role at one of the most acclaimed college preparatory schools in the nation, with the mission of modernizing integration in the classroom and student curriculum to prepare students for a tech-first, fast-paced, evolving world. • Collaborated with faculty, staff and students to successfully integrate strategic technology into curricula and classrooms for one of the top schools in Colorado and one of the most acclaimed college preparatory school in the nation. • Delivered timely end-user support for all technology leveraged by faculty, staff, administration, and students. • Responsible for all break-fix efforts to resolve hardware, software, network, and account issues across multiple complex and intertwined platforms.

• Developed and implemented original and creative project-based curriculum for content-intensive course.• Met the individual needs of a large population of learning-challenged students within a culturally- and economically-diverse urban environment.• Utilized industry-standard software and associated terminology to prepare students for careers in the technology and graphic design fields.• Compiled data and performance statistics on a quarterly basis for nearly 100 students, and developed individualized methods to improve performance.• Emphasized the importance of group collaboration, teamwork, and self-motivated initiative.

Ba, Journalism/Communications

Master'S Degree, Integrated Arts, Education & Technology

Tefl, International Language Institute