Joseph R Email & Phone Number

Greater New York City Area / Greater Philadelphia Area

Responsible for providing both strategic direction and day-to-day management of field operations including technical aspects of field programs. Work cross-functionally and collaboratively with senior leaders, cross-organizational business teams, global marketing teams, HCPs, and regulatory agencies to ensure achievement of targeted objectives. As Customer Experience Manager, I have full responsibility throughout the product implementation lifecycle including: development, planning, deployment, testing, installation, in-servicing and product training. as well as account integration and stabilization. Expectation is to create the necessary synergies within the G.I. space to ensure that invendo medical Inc. provides true healthcare solutions and is firmly established as a valued partner.Currently focusing on product development activities for sterile, single-use GI equipment through Voice-of-Customer interviews, workshops, trade shows, usability studies and clinical trials to ensure ease of use for HCPs and better compliance by patients.

Developed, managed and measured tactical plans to support the strategic goals through a team of account managers and account service representatives.Led a team of Account Managers Account Representatives to excellence by way of targeted project management and tracking of timeline execution.Responsible for the training and coaching of the aforementioned Account Managers as well as the development of Account Representatives to fill the AM role, all with a focus on maximizing revenue throughincreasing existing clients and the closing of new business. Direct partnering with CEO, CFO, COO, CMO, CNO of hospitals and surgery centers.Responsible along with Territory Manager in achieving the defined revenue targets within the allotted expense ratio defined for the Business Unit.

Identified and developed new accounts that required engineering-based customized solutions. Pursued deeper penetration and expanded customer base while developing methods and contacts to enter emerging markets. At close of contracted employement, territory exceeded sales target by 23%.

Built and lead high performance team establishing current industry benchmarks by increasing capabilities of field based Service Engineers by 600% including expansion to support all biological imaging systems. Implemented “Regional Support” business plan obtaining 80% gains in efficiency, 200% in responsiveness and 35% in overall cost reductions. Restructured Service Contracts and Extended Warranties, Drove product delivery process from receipt of P.O. to final revenue recognition.

Self-run sales and service consulting firm representing several organizations and various equipment suppliers operating within the arenas of surgical and endoscopic equipment. Expanded businesses to include "MED-GAS" products including complete delivery systems and architectural headwall systems.

Secured positive market position by ensuring compliance with client’s schedules and design criteria. Penetrated new markets (Telecom, Healthcare, Pharma) developing strategies leveraging previous accomplishments. Researched, identified and performed “first-contact” with target businesses. Responsible for design, layout and content of general marketing literature and for specific client presentations.

Reduced turnaround time for surgical optic repairs from 60 days to 48 hours; now an industry benchmark. Increased service market-share in the face of strong competition and past passivity by implementing service strategies that yielded 35% upswing of inbound volume and 28% upswing in repair revenue. Spearheaded, developed and implemented all procedures and training for the introduction of surgical products to 15 service locations throughout the United States as well as for Latin American Operations. Formulated programs with Sales Management team to convert service issues to new sales. Developed and implemented successful competitor trade-in programs to populate market with Olympus instrumentation.

Bachelor Of Science, Mechanical Engineering

Activities and Societies: Student Government, Society of Engineers

Biochemistry

Additional coursework in preparation for taking the MCAT.

Physiology & Anatomy

Additional coursework in preparation for taking the MCAT.