Joseph Richards Email & Phone Number

Ames, Iowa, United States

Instructional Coach - Ames High School

Ames, Iowa, United States

ALP English Teacher

Portland, Oregon Area

Middle school level Language Arts, with a focus on online classroom environments and flipped curriculum within a highly multi-cultural title 1 school district. Curated and developed E-learning materials with a special focus on English language development within learning management systems including Google classroom, PowerSchool Learning, Moodle, and Canvas. Participating in Action Research collaborations to ensure data backed proficiency development. Student centered instruction and classroom management in both the physical and digital classrooms.

Portland, Oregon Area

Greater Grand Rapids, Michigan Area

• Product manager and support specialist for all Digital products and E-commerce offered by the bank including: Internet and Mobile Banking, Bill Pay, Online Account Opening, Mobile Deposit Capture, Commercial Deposit Capture, Cash Management, and Debit Cards.• Project lead on new digital technology deployed by the Bank. Worked with cross functional teams in compliance, operations, retail, and technology to facilitate new procedures and policy changes.• Recent successful projects include Mobile deposit capture, Merchant Deposit Capture, and Online Account Opening. Identified over $75,000 in cost savings through review of software contracts and invoicing.• Developed materials, and led bank-wide internal and external training on Digital Products, Customer Relationship Management, and Cash Management technology. • Reviewed fraud monitoring software for internet banking, and debit cards. Performed outbound calling to customers to investigate and resolve fraud alerts and losses.• Reported results and project status to senior management on a regular basis.

Sparta, Mi

• Assists customers with account questions and issues with a “first call” resolution goal• Assists customers achieve their financial goals by listening to their needs and providing.• Review, process, maintenance and archive consumer loan documents.

Kamaile Academy, Oahu Hawaii

Taught themed units in English to ethnically diverse eighth grade students in a standards-based, primary source document and discussion curriculum. Lead a reading literacy class based on the Junior Great Books Program. Worked one-on-one with ESL students and Native Hawaiian support staff to facilitate better understanding of the texts and higher quality finished products. Participated in a teacher team to create better collegiality amongst the eighth grade staff and to monitor student progress and behavior.

Master'S Degree, Esol And Intructional Design, 4.0

Endorsement in ESOL with additional focus in instructional design.

Bachelor'S Degree

Ba, History, English, Education

Activities and Societies: WMU Rugby Team. Western Film Society.