Joseph Marks Email & Phone Number

California, United States

Oakland, California, Us

Melbourne, Vic, Au

Camarillo, California, Us

Sunnyvale, Ca, Us

Oakland, California, Us

Bentonville, Arkansas, Us

- A consistent participant in the Change Advisory Board to review and approve/reject changes, as well to increase visibility to production-impacting changes- Acts as the gatekeeper during peak hours to halt changes during production outages as well as prioritizing changes based on their respective maintenance windows and level of impact - Bridging the gap between business and engineering, while consistently driving down detection and resolution times for issues- Assisted in creating transparency for any potentially impacting changes, driving down root cause analysis time- Leads NOC in Knowledge Transfer and Production Readiness sessions to better support the Go-Live of production micro-services- Fills in other roles as necessary, including MOD- Works with SRE team through the entirety of an incident lifecycle- Works in the junior TDO role to assist in triaging incidents- After an incident is resolved, provides insight on RCA meetings with Problem Management- Expands on previous Engineer L1/2 roles

Bentonville, Arkansas, Us

Global monitoring and troubleshooting all critical issues pertaining to multi-tenant ecommerce platform (MTeP) retail sites. Assisting and collaborating between management, engineering and business to help resolve impacting issues and understand root cause for any and all production environment changes impacting customers. We assist in troubleshooting site impacting issues in order to achieve maximum customer experience by using industry best practices and procedures for expediting code implementations and releases to the global Walmart sites. Performs project management activities by regularly interacting with engineers and managers, regarding project status, scope, and priority.Consistently driving to improve existing resources to better analyze and troubleshoot issues.-Defines and designs Walmart.com Operations processes (for example, supplier interaction, monitoring tracking information)-Demonstrates up-to-date expertise in Walmart.com Operations and applies this to the development, execution, and improvement of action plans-Executes process improvement and cross functional projects for Walmart Operations to completion- Cleaned-up event and alarm management, reducing critical and warning alarms from 15K to 2K daily.-Researches and resolves issues for Walmart MTeP Operations

Bentonville, Arkansas, Us

South San Francisco, California, Us

Providing customer-first service for a wide variety of applications and general concerns.Consistently resolving problems and placing in the upper tier of the Genentech Service Desk. Analyzing and resolving problems with a first call resolution of 80% or higher; keeping customers informed of progress on problems that cannot be resolved on first call; works to eliminate recurring problems and reasons to call. Informing customers of issues so they understand the underlying cause.

Palo Alto, California, Us

Bachelor Of Arts (B.A.), Multimedia Communications; Web And Graphic Design

Associate'S Degree, Journalism

Hs Diploma