Handles all billing-related activities like day to day billing support for both internal and external customers, initial compliance review of new sites prior submission to active billers, coordination with active billers for the actual site compliance until approval, setup of billing options in NATS and in the respective active billers' portal for new sites acquired or developed internally, etc.

*Managed BAU-related projects for Globe’s Enterprise and Small/Medium Business group. Worked on the migration/decommissioning of Legacy systems and implementation of new systems which improved productivity and sales of Enterprise and Small/Medium Business group.*Managed projects initiated by Customer Engagement group, helped improve customer service and experience for Globe Broadband and Consumer Mobile teams.*Managed the enhancement of Globe’s customer and billing system which improved the performance and reduced transaction time of CSRs both in Stores and Hotline.

Part of the team who worked on the retirement of Globe’s old customer care and billing system. Developed and launched a new web-based integrated customer system which automated the manual processes of the old system resulting to improved performance and reduced transaction time of CSRs.

*Monitored and ensured all customer complaints/concerns received by staffs are addressed, if not, escalated to proper channels and resolved according to SLA.*Trained in cashiering functions, assist/back-up for cashiers during promos or surge in traffic.*Handled inventory of stocks and tracked variances, if any.

*Assisted customers at the point of sales, explained the different plans offered, gave demos before and after closing the sale.*Attended to customer concerns/complaints, gave feedbacks once resolved, escalated them to proper channels if not within limits of authority.

*Assisted customers at the point of sales, explained the different plans offered, gave demos before and after closing the sale.*Attended to customer concerns/complaints, gave feedbacks once resolved, escalated them to proper channels if not within limits of authority.