- Maintain ongoing communication with suppliers to promote workflow and respond to inquiries.- Carefully read and interpret requisition orders to understand specialized terms and requirements.- Procure critical parts and assemblies to develop and coordinate sourcing requirements.- Negotiate with vendors on freight costs, cutting shipping prices.- Purchasing computer Equipments and software, tracking of shipment and ensuring their availabilitywhen needed.- Identify new and more cost-effective suppliers through participation in industry networking events,purchasing advantageous packages and cutting costs.- Make valuable contributions to planning of pricing and inventory levels, enhancing inventory flow,revenue and profits.

- Provided Knowledge Base Articles on start-up and first-level troubleshooting of technical processesto support service desk Agents- Resolved diverse range of technical issues Passwords, installing across multiple systems andapplications for customers hence receiving good Customer satisfactory report- Managed to score 90% goal of First call resolution with resolving over 25 issues on call per day- Resolved diverse range of technical issues across multiple systems and applications for customersand end-users across various time zones- Assisted customers in identifying issues and explained solutions to restore service and functionality- Used ticketing systems to manage and process support actions and requests- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular, Outlook

- Collaborated with developers, analysts and project managers to expedite incident resolutions.- Performed software application and disaster recovery testing to guarantee business readinessfollowing fail-overs.- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processesto prevent impact to business.- Analyzed and mapped data using available SQL scripts to extract data from SQL databases.- Installed, configured and provided ongoing configuration management for 10 custom applications.- Used Active Directory, ServiceNow, SAP Software to track, maintain and update 15 plus troubletickets per day.

- Verified accuracy of data before transcribing.- Located and corrected data entry errors and reported to management.- Analyze and work on raw data using various client Google modified software.- Completed data entry tasks with accuracy and efficiency.- Corrected data entry errors to prevent later issues such as duplication or data degradation.