Oversaw day-to-day operations, performance management, and personnel guidance for specialty retail store; directed strategies in the areas of sales, marketing, guest experience, employee training, and inventory management. Managed and led performance evaluations for sales team, collected feedback, documented results, and compiled customer feedback; reviewed achievements, mapped out goals for next review period, and enacted performance plans when needed; contributed to employee career development and promotions. Led implementation of company mandated programs, developed action plans, and instructed associates on new operational and organizational objectives; programs included increasing sales, raising visual standards, and improving customer retention. Contributed to new employee training program, focused on product knowledge, technical systems, and customer service standards, and tracked progress throughout duration of employment; supported formal career and development planning for each team member with needed training to adhere to standard schedules and deadlines.

Led day-to-day management of tactical M-class vehicles transporting ammunition, weapons, hazardous materials, and personnel; oversaw dispatching of vehicles, managed inventories for parts and equipment, and was responsible for administrative tasks. Served as Compliance Lead, responsible for overseeing operations and databases related to licenses, SOPs, and transportation laws related to sensitive materials; secured perfect compliance and safety record. Oversaw receiving of incoming products, verified contents to confirm accuracy of shipment, partnered with personnel to review and confirm correct contents, worked to make corrections, and moved product; processed all outgoing products and coordinated with Quality Control to confirm all products met standards and had correct outgoing paperwork.Managed inventory database, conducted regular inventory checks, compared to records, and led investigations to correct discrepancies; prepared daily reports for customers listing issues found from these reports and additional complications related to damages, billing, and processing.Developed new inventory policies, created list of products, and new process to track product movement; improvements enabled quicker selection, more accurate tracking and transparency, and near perfect inventory counts. Coordinated drivers and repair personnel, determined success metrics, assigned duties, collected status reports, and provided training and coaching; developed cohesive unit that produced high-quality results and supported projects effectively.Led operations to ensure total preparedness for all field exercises, coordinated all transportation contracts, audited specific licenses to ensure contracts and scheduling matched, and communicated with personnel to confirm scheduling details.Managed updates to driver scheduling and organization of motor pool, introduced new more efficient rotation shift, and implemented streamlined vehicle management and documentation.